1 meilleure offre (desk agent, caledon, on) (à pourvoir)

Night Auditor
Fairfield by Marriott Bolton —Bolton, ON
- De 20 $ à 22 $ de l’heure
- Temps partiel
- Hospitalité
- Service à la clientèle
- Hôtel
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Night Auditor

Fairfield by Marriott Bolton
Bolton, ON

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Détails du poste

Temps partiel | Temps plein
De 20 $ à 22 $ de l’heure

Profil recherché

Hospitalité
Expérience en hôtellerie et hébergement
Multilingue
Service à la clientèle
Audit de nuit
Classement
Préparation de rapports de gestion financière
Traitement des plaintes
Expérience en services aux clients d'hôtel
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Réception
Nettoyage
Surveillance et exploitation des systèmes de sécurité
Standard téléphonique
Service aux visiteurs
Étiquette au téléphone
Résolution des problèmes de la clientèle
Compétences en communication
Hôtellerie
Rapprochement de comptes

Description complète du poste

Job Summary

We are seeking a dedicated Night Auditor/Front Desk Agent to join our hospitality team. This role is vital in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the security and integrity of the hotel during nighttime hours. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong background in customer service within a hotel or hospitality environment. Multilingual or bilingual abilities are highly valued to assist a diverse guest population. This position offers an opportunity to work in a dynamic environment where professionalism and attention to detail are essential.

Duties

Check guests in and out efficiently while providing a welcoming experience
Handle guest inquiries, requests, and complaints with professionalism and courtesy
Manage multi-line phone systems, taking reservations and providing information about hotel amenities
Prepare daily financial reports, reconcile accounts, and ensure accuracy of guest billing
Monitor security cameras and perform safety checks throughout the property during overnight hours
Assist with administrative tasks such as filing, data entry, and updating guest records
Maintain cleanliness and organization of the front desk area
Collaborate with housekeeping and maintenance teams to address guest needs promptly
Uphold hotel policies and procedures to ensure compliance with safety standards

Experience

Prior experience in front desk operations or hotel reception is preferred but not required; training will be provided
Strong customer service skills with the ability to handle diverse guest interactions effectively
Experience with multi-line phone systems and guest management software is advantageous
Bilingual or multilingual abilities are highly desirable to enhance guest communication
Knowledge of hospitality industry standards, including phone etiquette and guest services best practices
Previous experience working night shifts in a hospitality setting is a plus but not mandatory

This role is ideal for individuals who thrive in a fast-paced environment, enjoy engaging with guests, and are committed to delivering outstanding service throughout the night.

Pay: $20.00-$22.00 per hour

Work Location: In person

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Night Auditor

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