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We are in search of a Service Advisor!

Automotive experience is an asset but not required. We're looking for someone with great customer service skills that is willing to learn!

Job Duties:

Provide an exceptional experience to each customer you interact with.
Perform a full service consult including a greeting, vehicle walk-around, review of owner information, vehicle maintenance minder, and vehicle history.
Identify service needs of customer vehicle based upon historical service data.
Provide repair and maintenance recommendations and explain the features and benefits of any recommended service or repair.
Verify recalls, warranty and service contract coverage and communicate coverage and exclusions to customers.
Perform road test of customer vehicles as needed, to duplicate customer concerns (engage shop foreman when required).
Document customer’s routine maintenance or vehicle problems accurately and clearly on the repair order.
Advise customers of estimated service and repair costs and review details of service/repair with customer to gain their understanding. Have the customer sign off on the work that is to be performed.
Provide an estimated time to complete the vehicle service and repairs.
Monitor progress of service and repairs and update customer regularly.
Notify customer of completed status, coordinate shuttle, pick-up time and or after-hours pick-up.
Review services completed and invoice at pick-up time, collect payment, and locate vehicle for customer.
Address customer questions and concerns promptly and professionally.
Be knowledgeable about new features, promotions, and updates.
Be a champion for delivering excellent service 100% of the time.

Skills:

Pay: $40,000.00-$60,000.00 per year

Benefits:

Work Location: In person