At Lux Windows & Doors, we are dedicated to delivering premium, high-quality window and door solutions while providing an exceptional client experience. With a focus on innovation, craftsmanship, and reliability, we take pride in building lasting relationships with our clients and creating a work environment where employees can thrive and grow. Join us and be part of a team committed to excellence, continuous improvement, and making a real impact in the industry.
Lux Windows & Doors is seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will ensure our clients receive exceptional support while contributing to the smooth operation of our business.
What You’ll Do
Client Experience & Support
- Be a trusted point of contact, delivering professional, responsive, and solutions-focused support.
- Build strong client relationships that reflect Lux’s commitment to quality and service.
- Handle inquiries and resolve issues efficiently, ensuring positive outcomes at every touchpoint.
- Operate confidently in a fast‑paced, high‑volume environment while maintaining service quality and professionalism.
Operations & Coordination
- Manage scheduling, quoting, and ordering to keep projects moving seamlessly.
- Coordinate with technicians to support on-time project completion.
- Maintain accuracy and organization across multiple priorities in a fast-paced environment.
Continuous Improvement
- Identify opportunities to improve workflows and internal processes.
- Manage scheduling of assessors and technicians.
- Continuously develop your knowledge of Lux products, systems, and operations.
- Adapt to evolving business needs and proactively suggest solutions.
Who You Are
- 2+ years in customer service or client-facing roles.
- Organized, detail‑oriented, and able to manage multiple priorities in a high‑volume work environment.
- Strong communicator with problem-solving skills and a proactive mindset.
- Self-starter who takes initiative and is motivated to make a positive impact.
- Comfortable working under pressure while maintaining professionalism.
- Team-oriented and enjoys collaborating with colleagues and clients.
- Tech-savvy and proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Demonstrated ability to learn and adopt new software systems quickly
- Committed to safety, quality, and continuous improvement.
How You’ll Thrive
- Practice Lux’s values and contribute to a positive work environment.
- Follow company procedures while looking for smarter, more efficient ways to work.
- Communicate clearly, listen actively, and collaborate effectively with colleagues.
- Stay organized, meet deadlines, and take accountability for your work.
- Continuously learn and grow, seeking out opportunities to expand your skills.
What’s in it for you?
- Competitive salary and benefits package.
- Career growth and professional development opportunities.
- A collaborative, supportive, and innovative work environment.
- Exposure to diverse projects and Lux Windows & Doors products.
- A role where you can make a real impact on client satisfaction and company success.
- Continuous learning in a fast-paced, industry-leading company.
Lux Windows & Doors is committed to creating a workplace where employees thrive, grow, and make a difference. If you are organized, motivated, and ready to provide exceptional client support while contributing to operational excellence, we want to hear from you!
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Tell us about a time you solved a difficult customer issue. What did you do, and what was the result?
- This position is fully in-office, Monday to Friday. Are you able to commit to working on-site five days a week?
- What interests you most about joining the Lux team?
Experience:
- Client Services: 2 years (required)
Language:
- English (read, write speak) (required)
Location:
- Edmonton, AB T5V 1J9 (preferred)
Work Location: In person
