1 meilleure offre (guest services agent, lindsay, on) (à pourvoir)

Guest Services Agent
Howard Johnson by Wyndham Lindsay —Lindsay, ON
- À partir de 17,60 $ de l’heure
- Temps partiel
- Expérience en gestion
- Service à la clientèle
- Recherche
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Resident Manager (Live-In) - North York
Sterling Karamar Property Management —Toronto, ON
Organize and administer the residential referral program. Inspect all mechanical rooms (boiler, elevator and electrical rooms, etc.) on a daily basis and daily/…
De 30 000 $ à 34 000 $ par an
Postuler rapidement

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Guest Services Agent

Howard Johnson by Wyndham Lindsay
Lindsay, ON

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Détails du poste

Temps partiel | Temps plein
À partir de 17,60 $ de l’heure

Profil recherché

Conciliation de caisse en fin de quart
Expérience en gestion
Service à la clientèle
Supervision de la garde des espèces et du balancement de la caisse
Accueil des clients
Politiques de santé et sécurité au travail
Recherche
Traitement des plaintes
Microsoft Office
Diplôme d'études secondaires
Caisse
Expérience en supervision
Service à la clientèle
Orientation axée sur le service à la clientèle
Nettoyage
Service aux visiteurs
Systèmes de point de vente
Résolution des problèmes de la clientèle
Interaction avec les clients
Marketing
Négociation

Description complète du poste

Some of the job duties include but are not limited to:

Greet customers, listen to understand requests, respond with appropriate action, and provide accurate information such as local attractions and amenities
Complete registration, check-in, and check-out procedures
Verify and process credit cards for authorization using electronic point of sale systems
Handle cash, make change and balance an assigned house bank
Promptly answer the telephone using positive and clear communication
Process reservations using proprietary reservation system
Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications
Field guest requests, complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results
Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
Perform light housekeeping duties and lobby upkeep as needed
Ensure full completion of all duties and checklists relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction
Ability to communicate and liaise efficiently with all other hotel departments (ex. Housekeeping, maintenance, sales/marketing, etc.) to assure the highest level of guest satisfaction
Promote Wyndham Rewards and brand marketing programs
Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
Must follow health and safety protocols at all times as specified by corporate and health department guidelines
Supervisory/management experience an asset for career growth.
Agents must be flexible with scheduling and be available for work on weekdays/weekends, morning, evening, overnight shifts and holidays

Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Education:

Secondary School (required)

Experience:

Customer service: 1 year (preferred)

Work Location: In person

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guest services agent emplois - lindsay, on

Guest Services Agent

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