4 meilleures offres (technical support, lindsay, on) (à pourvoir)

Supervisor, IT Service Desk
City of Kawartha Lakes —Lindsay, ON
- De 107 698 $ à 126 009 $ par an
- Temps plein
- Travail hybride
- Informatique
- Service à la clientèle
- Microsoft Office
- Assurance Invalidité
- Bourses d'Études
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Télétravail
- Analyse de données
- Esprit d'analyse
- Ressources humaines
- Assurance Dentaire
- Congés payés
IT Support Analyst
Torus Talent Consultants LTD —Canada
- De 50 000 $ à 65 000 $ par an
- Travail hybride
- Informatique
- Recherche
- Windows
Postuler rapidement
il y a 10 jours
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Maintenance
- Anglais
- Windows
- Programmes de Bien-être
Postuler rapidement
il y a 5 jours

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Supervisor, IT Service Desk
City of Kawartha Lakes —Lindsay, ON
Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the…
De 107 698 $ à 126 009 $ par an
IT Support Analyst
Torus Talent Consultants LTD —Canada
Help develop, test, and document internal automation tools and scripts using Python. Post-secondary education in IT, computer science, or a related field is an…
De 50 000 $ à 65 000 $ par an
Postuler rapidement
il y a 10 jours

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Supervisor, IT Service Desk

City of Kawartha Lakes -
Lindsay, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 107 698 $ à 126 009 $ par an

Profil recherché

Gestion des connaissances
Soutien bureautique
Certification ITIL
Informatique
Gestion des incidents
Service à la clientèle
Études postsecondaires
Microsoft Office
Expérience en supervision
Amélioration continue
Gestion d'équipe
Gestion de projets informatiques
Coordination de programmes
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Planification des affaires
Gestion de budget
Gestion des ordres de travail
Leadership
Appareils mobiles
Technologie de l'information

Description complète du poste

Job Brief

Responsible for the implementation and oversight of IT Service Desk programs, processes, and service delivery practices to support the achievement of corporate and departmental strategic objectives

Employment Status:

Permanent Full time

Union:

NON-UNION

Open To:

Internal/External Applicant(s)

Date of Posting:

Aug 18/26

Closing Date:

07/09/2026

Duration (if temporary):

N/A

The City of Kawartha Lakes invites applications to join our team as a Supervisor, Information Technology Service Desk.

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!

We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.

Salary: $107,698 - $126,009

Reports to: Chief Information Officer

Location: Lindsay, ON

Hours of Work: Normal working hours are 37.5 hours per week with core working hours between 8:00am and 5:00pm

Other: Combination of general office environment and occasional off-site travel; May attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours. Participates in an after-hours on-call as needed providing second-level technical support for IT service interruptions and urgent issues

Job Duties:

Oversee daily IT Service Desk operations, including the coordination and prioritization of incidents, service requests, and access activities across support channels to ensure timely and effective delivery of technology support services
Monitor Service Desk queues, workflows, and escalation processes to ensure requests are appropriately categorized, prioritized, assigned, and progressed in alignment with established service levels and procedures
Provide operational leadership, guidance, and support to Service Desk staff to promote consistent service practices, effective workload management, and a positive customer service experience
Monitor service quality, user feedback, and operational trends to identify improvement opportunities and support enhancements to Service Desk processes, tools, and service delivery practices
Administer the organization’s mobile device program to ensure devices are deployed, managed, and maintained in accordance with corporate standards, security requirements, and operational needs
Monitor and support the development and administration of the IT Service Desk operating budget to promote effective resource planning and alignment with departmental and corporate priorities
In collaboration with IT leadership team, support the planning, coordination, and implementation of Information Technology projects by contributing operational expertise, coordinating Service Desk activities, and facilitating successful project delivery and user adoption
Support the implementation and maintenance of Service Desk policies, procedures, workflows, and knowledge management practices to promote consistent and efficient service delivery
Maintain operational reporting and data within Service Desk systems to support performance monitoring, decision-making, compliance requirements, and continuous improvement initiatives

Qualifications:

Post-secondary degree in Computer Science, Information Technology or a related field
Minimum five (5) years of related progressive experience in an IT Service Desk or technical support environment, including experience in a senior analyst or lead role, preferably in a municipal environment
Information Technology Infrastructure Library (ITIL) Foundation certification (or equivalent) preferred
Demonstrated experience providing operational leadership, guidance, or supervision to technical support staff
Strong working knowledge of IT Service Management (ITSM) principles and Service Desk practices, including incident, request, and knowledge management
Demonstrated experience supporting Microsoft desktop operating systems, productivity suites, and Microsoft 365 environments, including user onboarding and offboarding activities
Experience using enterprise ITSM tools for ticket management, reporting, and knowledge management
Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management
Demonstrated knowledge and application of financial budget and business planning processes
Possess and demonstrate the knowledge, skills, and personal attributes as described in the key performance competencies outlined below
Proficient in Microsoft Office suite of applications, audio/video conferencing, the internet, and any other related software
Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario
Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

This posting is for an existing, currently open position within the Information Technology department. Applications will be reviewed as received.

The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.

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