THE OPPORTUNITY:
CATERING SALES MANAGER
DELTA HOTELS BY MARRIOTT LONDON ARMOURIES
REPORTS TO DIRECTOR OF SALES & MARKETING
THE ROLE:
We are seeking an experienced Catering Services Manager who will focus on both Social & Cooperate Markets. Their role will solicits, develops and establishes new catering leads for the hotel to increase hotel utilization and ultimately maximizing revenues. Qualifies and develops new catering and group room business through outside sales calls, direct mail and telephone solicitations. Develops new contacts, fosters and maintains existing client base to maximize catering revenue and services while ensuring superior customer satisfaction.
THE ROLE:
The duties and responsibilities for the Catering Services Manager Role include, but are not limited to the following:
- Quote and negotiate space, dates and rates to obtain catering and designated accommodation revenue goals.
- Prepares and presents hotel’s features and benefits to prospective clients
- Conducts tours and site inspections for prospective clients
- Prepare professional proposals, contracts and Banquet event orders with proper guarantees (Signatures, Deposits etc).
- Receiving, handling and converting Meetings, Events and Group enquiries.
- Presenting and Selling available and suitable banquet / event options to the highest possible standard.
- Meet with clients as necessary to ensure every detail of their function is executed
- Increase catering business through the development of new business and 24 hours follow up on existing inquiries
- Confirm with client all information pertaining to the event and organize and distribute all information to applicable departments (Ensure the complete administration and execution of all planned events).
- Effective management of bookings to assist in achieving hotel revenue targets
- Assist in development and solicitation of catering menus, capacity charts, floor plans and packages, aimed at specific market segments and encourage repeat business.
- Assist with controlling labour and food costs
- Communicate effectively with hotel operational departments to ensure guest satisfaction
- Coordinate suppliers for clients as necessary
- Maintain excellent relationships with third party suppliers
- Conduct pre-convention meetings as required
- Be available to assist clients while on site
- Must be flexible to work evening and weekends or extended hours
- Stay current with all food and beverage trends
- Must have valid driver’s license and personal transportation
- Collect market and competitive intelligence and adjust strategy as required
- Direct outside sales calls as required.
- Attend trade and travel shows of various market area for promoting hotels event business
- Implement our brand strategy into all areas of the sales process, including Bonvoy Rewards
- Supports Marriott’s Customer Service Standards and Delta’s Brand Standards and Hotel policies and procedures
- Prepare weekly and monthly action plans, which are reviewed by the Director of Sales to ensure achievement of overall hotel goals.
- Complete reporting (Catering Forecasting, Sales Report, Action plans) and other reports as required.
- Post group follow up and handling in a timely manner to encourage repeat business through excellent customer service.
- Build strong relationships with customers to fully understand their needs.
- Ensuring all inquiries are recorded accurately in CI/TY
- Assist the hotel to identify new avenues of business and bring in more banquet events to the hotel.
- Other duties and tasks assigned by the management within the job scope.
COMPETENCIES WE ARE SEEKING:
- Minimum of 3 years of hotel experience preferably in Hotel Front Office, Sales, Catering or Food and Beverage
- Ability to build and maintain strong client relationships
- Extreme attention to detail. Deliver high quality consistent service to clients
- High level of creativity and sales execution strategies
- Food and Beverage/General Hotel Operations Knowledge
- Excellent organizational, verbal and written communication skills
- Strong computer skills including proficiency in Microsoft Office and the ability to quickly learn specialized software
- Maintain a positive attitude within a busy environment
- Computer skills in Opera and CI/TY are a bonus
- Must have a drivers license and access to a vehicle
- University degree and/or College diploma in Hospitality or General Management
A reasonable estimate of the current range is $45,000 to $60,000 (salary + performance-based gratuities for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
THE COMPANY:
‘’Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio’’
