20 meilleures offres (coach / trainer, markham, on) (à pourvoir)

Operations Supervisor
TP Canada —Toronto, ON
- 47 000 $ par an
- Temps plein
- Assurance Dentaire
Hockey Goalie Trainer/Coach
Blue Ice Goaltending —Greater Toronto Area, ON
- De 25 $ à 40 $ de l’heure
- Temps partiel
- Garde d'enfants
- Anglais
- Sens de l'organisation
- Heures d’arrivée et de départ flexibles
Postuler rapidement
Sales Training Manager
Teleperformance —Toronto, ON
- Temps plein
- Anglais
- Gestion de projet
- Déplacements à prévoir
- Assurance Dentaire
Sales Recruiter
Confidential —North York, ON
- De 24 $ à 35 $ de l’heure
- Temps plein
- Vente
- Baccalauréat
- Recrutement
Postuler rapidement
Part-Time Personal Trainer - Schwartz/Reisman Centre JCC
Prosserman Jewish Community Centre —Maple, ON
- De 27,50 $ à 45,00 $ de l’heure
- Temps partiel
- Certification RCR
- Anglais
- Certificat de premiers soins de base
Postuler rapidement
Personal Trainer - North York Sheppard and Consumers
GoodLife Fitness —North York, ON
- De 30 000 $ à 80 000 $ par an
- Temps plein
Special Educator / Teacher / Tutor - Work at Home
Maxi Mind Learning —Aurora, ON
- De 25 $ à 35 $ de l’heure
- Temps partiel
- Baccalauréat
- Psychologie
- En présentiel
Postuler rapidement
Personal Trainer - North York Yonge and Finch
GoodLife Fitness —North York, ON
- De 30 000 $ à 80 000 $ par an
- Temps plein
Personal Trainer
Anytime Fitness Garden District —Toronto, ON
- De 25 $ à 60 $ de l’heure
- Temps partiel
- Bilingue
- Certification RCR
- Vente
- Heures d’arrivée et de départ flexibles
Postuler rapidement
Special Educator / Teacher / Tutor - Work at Home
Maxi Mind Learning —Richmond Hill, ON
- De 25 $ à 35 $ de l’heure
- Temps partiel
- Psychologie
- En présentiel
- Pas de déplacements
Postuler rapidement
Guest Experience Manager
Impact Kitchen —Toronto, ON
- 50 000 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Vente
- Sens de l'organisation
Postuler rapidement
Special Educator / Teacher / Tutor - Work at Home
Maxi Mind Learning —Toronto, ON
- De 25 $ à 35 $ de l’heure
- Temps partiel
- Baccalauréat
- Psychologie
- En présentiel
Postuler rapidement
QA Technician (Night Shift)
Cizzle Brands Manufacturing Inc. —Aurora, ON
- 22,66 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 10 jours
Personal Trainer - Markham Yonge and Kirk
GoodLife Fitness —Thornhill, ON
- De 30 000 $ à 80 000 $ par an
- Temps plein
Auctioneer
Senior Automotive Auctioneer & Trainer – Europe —Toronto, ON
- Temps plein
- Travail hybride
- Anglais
- Déplacements à prévoir
- Compétences en communication
Postuler rapidement
Personal Trainer - Richmond Hill Bayview and Hwy Seven For Women
GoodLife Fitness —Richmond Hill, ON
- De 25 000 $ à 65 000 $ par an
- Temps plein
Personal Trainer - North York Weston and 401 For Women
GoodLife Fitness —Toronto, ON
- De 25 000 $ à 65 000 $ par an
- Temps plein
Culinary Experience Team Lead
Impact Kitchen —Toronto, ON
- 20,50 $ de l’heure
- Fins de semaine au besoin
- Port de charges lourdes
- Gestion de restaurant
- Préparation culinaires
Postuler rapidement
Territory Sales Manager - Commercial Roofing & Building Envelope Solutions
Just Sales Jobs —Toronto, ON
- 380 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Logiciels de GRC/CRM
Postuler rapidement
il y a 12 jours
Forklift Operator (Night Shift)
Cizzle Brands Manufacturing Inc. —Aurora, ON
- 22,66 $ de l’heure
- Temps plein
- Systèmes PGI
- Chariot élévateur
- Diplôme d'études secondaires
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 10 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : coach / trainer (markham, on)

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Operations Supervisor

TP Canada -
Toronto, ON

Postuler dès maintenant

Détails du poste

Temps plein
47 000 $ par an

Description complète du poste

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience. The position takes full ownership of team results across customer satisfaction, quality, and operational metrics, while fostering a strong people-focused and performance-driven culture.

Responsibilities

Customer

Directs, manages, and controls the performance of the team while communicating and completing transactions for customers.

Takes complete ownership of the aligned team’s performance on CSAT, Quality, NPS, and other customer metrics.

Demonstrates a strong customer orientation and makes consistent efforts to understand and respond to client needs.

Operational Excellence

Monitors adherence to Service Level Agreements (SLAs) as defined by the Client / Process, including TAT, Quality, Productivity, and Attendance.

Cascades important updates and information to the team during pre-shift briefings.

Monitors calls and provides timely feedback as agreed with Clients and Operations.

Conducts weekly quality audits and develops action plans for advisors requiring coaching and development to achieve desired performance levels.

Tracks attrition and conducts quarterly audits for leave cards and other required documentation.

Identifies process gaps and collaborates with Client, Quality, and Training teams to develop and implement solutions.

Provides regular performance updates to the Team Manager, including risks, issues, and improvement areas.

Initiates CAP, DAP, and EDP processes for disciplinary and performance-related concerns as required.

Ensures efficient and accurate leave management for the team.

Participates in monthly calibration sessions with Quality, Team Coaches, and Trainers to ensure alignment with quality standards.

People & Culture

Acts as an effective team player and resolves conflicts in a constructive and timely manner.

Guides and supports team members toward achieving individual and team objectives.

Maintains effective work behavior under pressure and adapts successfully to changing demands and conditions.

Enables development opportunities for the team through participation in various initiatives.

Assists new and existing team members by preparing development plans and tracking progress against them.

Ensures team adherence to discipline standards and TP policies.

Takes responsibility for implementing feedback and cascading opportunities identified through skip-level meetings to relevant departments.

Critical Competencies

Delivers Customer Service

Solves Problems

Communicates Effectively

Supports Colleague Development

Salary

$47,000 annually

Location

Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Fully onsite (5 days a week)

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

Robust career path with a full development plan and the opportunity to grow in the organization.

Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.

Continuous learning through progressive training that is specific to your tenure and skills.

Competitive salary with incentive programs

Positive and supportive environment

Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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Affinez votre recherche

coach / trainer emplois - markham, on

Operations Supervisor

Hockey Goalie Trainer/Coach

Sales Training Manager

Sales Recruiter

Part-Time Personal Trainer - Schwartz/Reisman Centre JCC

Personal Trainer - North York Sheppard and Consumers

Special Educator / Teacher / Tutor - Work at Home

Personal Trainer - North York Yonge and Finch

Personal Trainer

Special Educator / Teacher / Tutor - Work at Home

Guest Experience Manager

Special Educator / Teacher / Tutor - Work at Home

QA Technician (Night Shift)

Personal Trainer - Markham Yonge and Kirk

Auctioneer

Personal Trainer - Richmond Hill Bayview and Hwy Seven For Women

Personal Trainer - North York Weston and 401 For Women

Culinary Experience Team Lead

Territory Sales Manager - Commercial Roofing & Building Envelope Solutions

Forklift Operator (Night Shift)

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : coach / trainer (markham, on)

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