General Manager – Prime' Performance & Therapy
Location: Nanaimo, BC (with oversight of 1 other location)
About Prime'
Prime' Performance & Therapy is a leading health, rehabilitation, and performance company dedicated to helping clients move, perform, and live better. As we continue to grow, we are seeking an experienced and driven General Manager to oversee daily operations, support our team, and help lead the expansion and success of our current and future locations.
Position Overview
The General Manager will serve as the operational leader of Prime', ensuring that all aspects of the business run efficiently and effectively. This individual will oversee staff, systems, client experience, financial processes, clinic operations, and program delivery while maintaining a high standard of accountability throughout the organization.
This role requires a strong leader who can balance strategic thinking with hands-on execution. The successful candidate will have the ability to identify challenges before they become problems, hold team members accountable, and step in when necessary to educate, mentor, and demonstrate best practices.
Key ResponsibilitiesLeadership & Team Management
- Lead, mentor, and support employees across multiple departments.
- Foster a positive, professional, and accountable workplace culture.
- Conduct regular staff meetings and performance reviews.
- Hold team members accountable to established systems, standards, and expectations.
- Identify areas where staff require additional training, coaching, or support.
- Step in when necessary to demonstrate procedures and best practices.
Operations Management
- Maintain oversight of all clinic and business operations.
- Ensure smooth day-to-day functioning of programs, services, and administrative systems.
- Monitor scheduling, staffing, client flow, and operational efficiency.
- Develop and improve systems that support growth and scalability.
Financial Oversight
- Monitor billing, collections, payments, and accounts receivable.
- Ensure accurate financial processes are being followed.
- Work closely with administrative staff and ownership to maintain financial health and accountability.
- Identify operational inefficiencies and opportunities for improvement.
Program & Clinic Oversight
- Maintain a pulse on all programs, services, and client experiences.
- Ensure programs are delivered consistently and at a high standard.
- Support the growth and development of existing and future locations.
- Address operational concerns quickly and effectively.
Business Development & Growth
- Assist ownership in implementing growth initiatives.
- Support the launch and management of additional locations.
- Identify opportunities to improve profitability, efficiency, and client satisfaction.
- Help build systems and structures that support long-term organizational success.
Qualifications
- Proven leadership or management experience.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities and departments simultaneously.
- Experience overseeing staff performance and accountability.
- Understanding of business operations, financial processes, and customer service.
- Experience in healthcare, rehabilitation, fitness, performance, or wellness industries is considered an asset.
Ideal Candidate
The ideal candidate is a natural leader who:
- Takes ownership and initiative.
- Is highly organized and detail-oriented.
- Leads by example.
- Is comfortable having difficult conversations and holding others accountable.
- Can balance big-picture strategy with day-to-day operations.
- Thrives in a fast-paced and growing organization.
- Has a passion for developing people and helping teams succeed.
Compensation
Competitive salary based on experience, with opportunities for growth and advancement as Prime' continues to expand.
Join us as we continue building one of Vancouver Island's leading performance, rehabilitation, and wellness organizations.
You must be:
- Knowledgeable about all the different practices Prime’ has to offer (Chiro/Physio/RMT/ Kinesiology).
- You must be adaptable, efficient and attentive to detail.
- Jane app experience.
- Have experience at the front end of an office (2+ years).
- Have computer proficiency (Google drive, Google Calendars, Microsoft Office).
- Be an independent self-starter and able to take initiative.
- Excellent verbal and written communication skills.
- Strong organization and time management skills.
- Have the ability to prioritize workload and have flexibility to manage multiple tasks without supervision.
- Have full understanding of productive scheduling.
Education Qualifications:
- Business or office administration diploma, or experience in a related field.
- Experience using Jane is an asset.
Hours:
This is a Monday-Friday full-time position. The successful candidate must be willing to support occasional evenings and weekends.
Benefits:
- Work in a fast paced and dynamic environment with a passionate team.
- Have the ability and opportunity to grow as a professional and leader.
- Have the opportunity to contribute and make improvements to better the business.
- Free use of gym facilities and participation in classes.
- Health Benefits after probation.
- Work in a vibrant, motivating and inclusive work culture
How to Apply
Please submit your resume and a cover letter outlining your leadership experience and why you would be a great fit for Prime'.
Job Type: Full-time
Pay: $58,000.00-$68,000.00 per year
Benefits:
- Extended health care
- On-site parking
Application question(s):
- Have you worked in a clinic setting before?
Experience:
- Jane App: 2 years (preferred)
Work Location: In person
