Niagara Clifton Group is hiring a Pizza Pizza Supervisor for its Pizza Pizza location.
Pizza Pizza is a fast-paced, high-volume, quick service restaurant offering an array of signature options from pizza to snack boxes and poutines. Our guests can relax on our outdoor 150-seat patio and take in the hustle and bustle of Clifton Hill.
Job Summary:
Reporting to the General Manager, the Pizza Pizza Supervisor is responsible for supporting and overseeing the day-to-day front of house and back of house operations of the restaurant. You will help execute daily operations including training, developing, mentoring, and leading a diverse group of team members with a goal of delivering excellent guest service, supporting sales and profitability, controlling labour, and ensuring safety, sanitation, and food quality standards are maintained.
Shifts: Days, Afternoons, Evenings, Weekends, and Holidays.
Job Type: Full-Time, Seasonal
Compensation: From $18.50 per hour, based on experience
Why Choose the Niagara Clifton Group Team?
- Fun, team-oriented, and dynamic work atmosphere
- Discounts on retail merchandise, quick service food, and dining
- Complimentary passes to our exciting attractions
- Experienced and supportive Management team
- Opportunity for growth and development
- On-site Security Team and Free Staff Parking
- Safe and Healthy Work Environment
Responsibilities:
- Perform the same duties as front counter, kitchen, and support team members as needed to maintain efficient operations and service standards;
- Supervise shift operations to ensure fast, friendly, and accurate service is consistently delivered, while leading by example with a professional, positive, and respectful approach;
- Promote a culture aligned with the company’s core values of teamwork, positivity, inclusivity, and respect, while fostering a fun and safe work environment;
- Assist with onboarding, orientation, training, coaching, and day-to-day support of team members to help them succeed in their roles;
- Be knowledgeable of standard operating procedures and ensure compliance with company policies, food handling, sanitation, Occupational Health and Safety, First Aid, WHMIS, and related safety standards;
- Support productivity, task execution, and exceptional customer service by effectively coaching employees, addressing performance concerns, and prioritizing operational needs throughout the shift;
- Monitor food, packaging, and supply inventory levels, receive and stock deliveries, rotate products using First In, First Out guidelines, and communicate shortages or ordering needs to management;
- Communicate with management and team members effectively, complete shift or daily reports as required, and share updates on promotions, product availability, equipment concerns, and operational changes;
- Support labour needs by helping manage call-offs, shift coverage, staffing levels, break assignments, task delegation, and pre-shift direction in line with business volumes and labour targets;
- Address customer concerns with professionalism, active listening, and effective conflict resolution to achieve timely and appropriate solutions;
- Monitor and maintain work equipment and report technical issues involving POS systems, receipt printers, kitchen equipment, or timekeeping systems so they can be addressed promptly;
- Help safeguard cash floats, petty cash, safe access, keys, and company property in accordance with company procedures;
- Ensure the restaurant remains clean, organized, and fully operational by identifying and communicating deficiencies, maintenance needs, and safety concerns in a timely manner;
- Respond to emergency situations and employee or guest incidents in accordance with company procedures, including completing reports and follow-up documentation as required;
- Perform additional duties as assigned by the General Manager, Food and Beverage Manager, and/or Director of Operations, in keeping with the scope and level of the position.
Qualifications:
- 1+ years of comparable quick service restaurant supervisory or management experience directing work, training, and supporting team members in front of house and/or back of house operations required;
- Hospitality, food service, or restaurant management education an asset;
- Food Handler Certification required; Smart Serve certification an asset if required for location-specific duties; and
- First Aid Certification an asset.
Skills and Abilities:
- Strong organization, time-management, analytical and problem-solving skills;
- Strong attention to detail and ability to remain professional in all circumstances;
- Strong leadership and mentoring skills;
- Ability to work in a fast-paced and dynamic work environment;
- Ability to be adaptable and flexible to meet the needs of the business;
- Ability to work independently and as part of a diverse and collaborative team;
- Exceptional customer service, interpersonal, and communication skills;
- Available to work varied schedules (days, afternoons, evening, weekends, and holidays) to support the business unit’s hours of operation;
- Physically able to perform light-medium duties including lifting, pushing, pulling, reaching and bending; and
- Must be able to stand and walk for extended periods of time.
How to Apply:
Qualified candidates, please send your resume. We thank all who apply, however, only those considered for an interview will be contacted.
This posting is for an existing vacancy. In accordance with Ontario public job posting requirements, Niagara Clifton Group does not use artificial intelligence to screen, assess, or select applicants for this position. All resumes are screened and reviewed by a department manager and/or Human Resources.
Niagara Clifton Group is an equal opportunity employer committed to building a diverse workforce. Niagara Clifton Group believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.
Niagara Clifton Group
Celebrating 100 years in business, Niagara Clifton Group is comprised of several exciting attractions, accommodations, dining, entertainment, and retail experiences located right on Clifton Hill – the “Street of Fun By the Falls.” With the efforts of our exceptional team members, we continue our tradition of outstanding hospitality, service, and fun!
Pay: From $18.50 per hour
Experience:
- Supervising: 1 year (required)
- Quick service & fast food restaurant: 1 year (required)
Licence/Certification:
- Smart Serve (required)
- Food Handler Certification (required)
Work Location: In person
