20 meilleures offres (service manager, peterborough, on) (à pourvoir)

Service Manager - Powersports
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Postuler rapidement
il y a 10 jours
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Kenworth Ontario —Peterborough, ON
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Technical Product Manager - Geomembrane and Specialty market
IPG —Ontario
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Manager of Support Services, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
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Product Line Manager - Geomembrane & Specialty Market
IPG —Ontario
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Business Services Manager (Deseronto)
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EBlock Inc. —Ontario
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Business Services Manager (Orillia)
Arcavia (Orillia) LTC LP —Ontario
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General Manager
Indigo Books & Music —Peterborough, ON
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General Sales Manager
Trent Valley Honda —Peterborough, ON
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il y a 3 jours

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Service Manager - Powersports

HB CYCLE & Powersports Peterborough
Peterborough, ON

Postuler rapidement

Détails du poste

Temps plein
Il y a 10 jours

Profil recherché

Logiciel de gestion de concession (DMS)
Estimation automobile
Planification des rendez-vous clients
Coaching
Politiques de santé et sécurité au travail
Traitement des plaintes
Gestion du rendement
Gestion des horaires
Expérience en supervision
Traitement des réclamations de garantie
Gestion d'équipe
Service à la clientèle
Contrôle de la qualité
Orientation axée sur le service à la clientèle
Recrutement
Formation et développement
Gestion des ordres de travail
Résolution des problèmes de la clientèle
Compétences en communication
Coordination d'équipe

Description complète du poste

Overview

HB Cycle is expanding!

After proudly serving the powersports community from our Lindsay location for 37 years, we are opening a second location at 2704 Lakefield Road in Peterborough, Ontario.

Backed by nearly four decades of industry experience, an established customer base, and a strong reputation, our new location will operate as a dedicated BRP dealership supporting Ski-Doo snowmobiles, Sea-Doo personal watercraft, Can-Am ATVs, and Can-Am side-by-sides.

We are looking for an experienced and motivated Powersports Service Manager to lead the service department at our new Peterborough location. This is an exciting opportunity to help establish and grow a new department while benefiting from the stability, knowledge, and support of a well-established dealership.

The successful candidate will oversee daily service operations, lead the service team, maintain high standards of workmanship, and ensure every customer receives professional and timely service.

Responsibilities

Oversee the daily operations of the service department.
Help establish service-department procedures, standards, and workflows for the new location.
Lead, support, and develop service technicians and department employees.
Schedule service appointments and assign work based on technician availability, experience, and job requirements.
Communicate clearly with customers regarding service needs, estimates, timelines, and repair status.
Review work orders to ensure they are accurate, complete, and properly documented.
Monitor jobs in progress and help ensure work is completed correctly and on schedule.
Provide accurate estimates and obtain customer authorization before additional work is performed.
Perform quality-control checks and help ensure repairs meet dealership and manufacturer standards.
Coordinate with the parts department to ensure parts are ordered and available when needed.
Work closely with sales, parts, and administration to provide a seamless customer experience.
Oversee warranty claims and ensure they are submitted accurately and in accordance with BRP requirements.
Stay current on BRP service procedures, warranty policies, technical information, and recalls.
Monitor service-department productivity, efficiency, profitability, and customer satisfaction.
Manage technician time, shop capacity, and workflow during peak seasons.
Maintain a clean, organized, efficient, and safe service environment.
Address customer concerns professionally and work toward fair, timely resolutions.
Support the recruitment, onboarding, training, and performance management of service employees.
Maintain compliance with workplace health and safety requirements.
Complete BRP training and certification requirements as needed.

Qualifications

Previous experience managing or supervising a service department is strongly preferred.
Experience in powersports, automotive, recreational vehicle, marine, agricultural, or equipment service is considered a strong asset.
Technical knowledge of snowmobiles, personal watercraft, ATVs, or side-by-sides is an asset.
Strong leadership, coaching, organizational, and problem-solving skills.
Excellent customer-service and communication skills.
Able to manage multiple priorities and make sound decisions in a busy environment.
Experience preparing estimates, managing work orders, and scheduling technicians.
Familiarity with manufacturer warranty processes and dealership-management systems is an asset.
Strong attention to detail and commitment to quality workmanship.
Comfortable using computers, email, service-management software, and manufacturer portals.
Able to work effectively both independently and as part of a management team.
Available to work Saturdays and additional hours during peak seasons.
BossWeb & Lightspeed Evo experience is preferred, but not required.
A valid Ontario driver's licence and clean driving record.

Join us in delivering high-quality service that keeps Powersports enthusiasts excited! We value energetic leaders who are passionate about mechanics, customer care, and driving success through teamwork and innovation.

Expected hours: 40.0 per week

Benefits:

Casual dress
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Store discount

Work Location: In person

Postuler rapidement

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service manager (peterborough, on)

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