3 meilleures offres (technical support, peterborough, on) (à pourvoir)

Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Télétravail
- Analyse de données
- Esprit d'analyse
- Ressources humaines
- Assurance Dentaire
- Congés payés
IT Support Analyst
Torus Talent Consultants LTD —Canada
- De 50 000 $ à 65 000 $ par an
- Travail hybride
- Informatique
- Recherche
- Windows
Postuler rapidement
il y a 11 jours
IT Technician-Relocate to Port Hardy, B.C.
K'awat'si Consulting and Management Services —Canada
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Maintenance
- Anglais
- Windows
- Programmes de Bien-être
Postuler rapidement
il y a 6 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support (peterborough, on)

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Technical Support Supervisor - Automotive

EBlock Inc. -
Canada

Postuler dès maintenant

Détails du poste

Temps plein
De 60 000 $ à 80 000 $ par an

Profil recherché

Gestion des opérations
WordPress
Leadership d'équipe
Coaching
Analyse de données
Leadership en amélioration de la qualité
Esprit d'analyse
Prise de décisions
Ressources humaines
Orientation axée sur le service à la clientèle
Formation et développement
Collaboration interfonctionnelle
Gestion des escalades
Leadership
Compétences en communication
Coordination d'équipe
Communication interfonctionnelle
Amélioration des processus opérationnels
Gestion du temps
Centre d'assistance
Évaluation du rendement

Description complète du poste

EDealer is a website and software supplier for the Automotive Industry. Our mission is simple: To ensure car dealers build great business and manage inventory. Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference. Today we are focused on Merchandising Automation and Vehicle Optimization. Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.

The Technical Support Supervisor is responsible for overseeing the daily operations, performance, and development of the support team. This role focuses on team leadership, operational efficiency, service quality, and cross-functional collaboration to ensure a high level of customer support and team success.

The Technical Support Supervisor works closely with the Senior Support Specialist and Trainer to support team development, improve workflows, identify operational opportunities, and maintain strong support standards across the department.

We offer a competitive salary ($60,000.00 - $80,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, Eastern Time

What You Will Do:

Lead, coach, and support the daily operations of the support team
Conduct regular 1:1 meetings, performance reviews, and employee development discussions
Monitor team performance, workload distribution, queue health, and SLA adherence
Support escalation management and assist with complex customer situations as needed
Partner with the Senior Support Specialist to ensure efficient ticket flow and operational support
Work closely with the Trainer to identify training gaps and support ongoing development initiatives
Analyze team metrics, reporting, ticket trends, and operational performance data
Identify workflow inefficiencies and implement process improvement initiatives
Support onboarding, staffing, scheduling, and resource planning
Collaborate cross-functionally with integrations, development, product, and other departments
Ensure consistency in customer experience, support quality, and team processes
Assist with documentation, operational planning, and departmental initiatives as needed
Foster a collaborative, accountable, and positive team environment
Help drive continuous improvement across support operations and customer experience

What You Will Need:

2+ years of experience in a Technical Support leadership or management role
Strong understanding of customer support operations, workflows, and escalation management
Proven ability to lead, coach, and develop team members
Strong communication, interpersonal, and conflict resolution skills
Excellent organizational, planning, and time management abilities
Ability to manage competing priorities in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills
Experience with support systems, ticketing platforms, reporting, and operational metrics
Ability to collaborate effectively across multiple departments and teams
Strong sense of accountability, ownership, and customer focus
Experience supporting process improvements and operational change initiatives preferred
Experience with the WordPress CMS platform or other CMS platforms (an asset)

What We Offer:

Competitive pay
Medical, Dental & Vision
401k/RSP programs
Company paid Group Life/AD&D insurance
Paid time off
Flexible working environment
Continuous Learning
And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $60,000.00 - $80,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will only reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

#INDEINC

#EDealer

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technical support emplois - peterborough, on

Technical Support Supervisor - Automotive

IT Support Analyst

IT Technician-Relocate to Port Hardy, B.C.

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