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Regional Operations Manager

P3 Veterinary Partners -
Colombie-Britannique

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Détails du poste

Permanent | Temps plein

Profil recherché

Gestion de cabinet
Planification de la relève
Tarification
Gestion des opérations
Marketing
Service à la clientèle
Administration des soins de la santé
Coaching
Leadership stratégique
Ophtalmologie
Logiciel de gestion de clinique
Leadership en amélioration de la qualité
Maîtrise
Recrutement
Développement commercial
Comptable professionnel agréé (CPA)
Baccalauréat
Gestion d'équipe
Service à la clientèle
Comptabilité
Mentorat
Orientation axée sur le service à la clientèle
Recrutement
Gestion de budget
Affaires
Comptabilité

Description complète du poste

P3 Veterinary Partners is seeking an experienced Regional Operations Leader (ROL) to join our dynamic and innovative team in a full-time capacity. This ROL role will be responsible for supporting hospital operations, patient care, client service, teamwork, and overall business functions of P3 veterinary hospitals in British Columbia.

We would like to invite candidates living anywhere within British Columbia to apply as this is a remote position, with routine travel to P3 clinics in BC required.

Regional managers and leaders with experience in the veterinary industry, dentistry (dental), ophthalmology, physiotherapy, chiropractor, accounting, or a related professional service focused on customer service are encouraged to apply.

P3 stands for Pets-People-Practice. Balance is the goal, because achieving strong, long-term results in veterinary medicine means paying attention to and managing the relationship between all three Ps.

Our Values:

Pets: Pet Focused
People: One Team, Service Driven
Practice: Honest, Hardworking, Continuously Improving

Our Vision: To be the best place to work in veterinary medicine.

What does YOUR success look like? As a Regional Operations Leader at P3, you own overall responsibility for the performance and success of a group of hospitals, including patient care, client service, teamwork, and administration. Success comes from combining an understanding of clinical best practices with strong leadership that develops hospital leaders (Practice Managers and Medical/Facility Directors), enabling them to grow their teams and deliver excellent results. Challenges are viewed as opportunities, and even difficult conversations are approached with fairness and courage. Leadership is not just about professional development, it elevates how hospital leaders, and their teams, show up for one another and for our clients.

Success in this role involves meeting regional goals and, more importantly, it’s about how leadership is practiced every day. Regional Operations Leaders lead with purpose, showing commitment, honesty, adaptability, and clear communication. They are strategic thinkers who work closely with hospital leaders to align decisions with long-term growth, community needs, and organizational priorities. They act quickly to ensure the right people are in the right seats, addressing underperformance or misalignment with fairness and clarity. Collaboration is also essential. Regional Operations Leaders embody a one-team approach, working alongside hospital leaders, and home office colleagues to build mutual respect and trust that extends across hospitals and into the broader community.

Regional Operations Leader – Accountabilities of Role

1. Lead, Manage, and Accountability (L.M.A.)

Provide coaching, mentorship, and development for hospital leaders
Hold hospital leaders accountable for hospital performance, culture, and client experience
Set clear expectations, monitor progress, and ensure timely follow-up on commitments
Support hospital leaders in addressing underperformance and making difficult people decisions
Model fairness, collaboration, and consistency in leadership, set the standard for others

2. Operational Excellence & Compliance

Guide hospital leaders in delivering efficient, profitable, and high-quality practices
Review and approve hospital business plans and budgets; ensure alignment with regional goals
Ensure hospital leaders oversee compliance with mandatory and voluntary accreditations, certifications, and policies
Monitor regional and hospital costs, scheduling, and resource utilization to ensure performance targets are met

3. Client & Patient Experience

Complete regular hospital visits through the lens of a client to ensure the environment and facility demonstrate pride of place (both interior and exterior).
Work with the hospital leaders to identify and action areas needing improvement
Coach hospital leaders to deliver consistent, exceptional patient and client service
Support hospital leaders in resolving escalated client concerns with fairness and professionalism
Monitor regional reputation (reviews, surveys, NPS) and guide hospital leaders in improvements
Encourage hospital-level initiatives that strengthen community presence and client loyalty
Champion frameworks (Fear Free, AAHA, etc.) that enhance patient care and client experience

4. Recruitment & Team Development

Consistently assess clinical leadership strength and drive timely change when necessary
Lead recruitment strategy for DVMs, PMs, and other hospital leadership positions
Partner with hospital leaders to build effective staffing plans aligned with growth and budget
Ensure leaders are actively networking and attracting top talent in their communities
Coach hospital leaders to build strong, engaged teams
Work with hospital leaders to ensure successful onboarding and team integration for new hires
Develop succession plans for hospital leadership roles to strengthen long-term stability

5. Business Plans & Financial Acumen

Review KPIs and financial performance with hospital leaders and coach them on next steps to drive action plans
Ensure hospital hiring, scheduling, and compensation decisions align with budgets
Assess, approve or advise on major facility and equipment investments; evaluate ROI
Coach hospital leaders in understanding financial drivers and making data-informed decisions
Responsibly lead the PM on pricing structure and billing capture
Analyze the competitive landscape and guide hospitals in positioning for growth

6. Innovation & Growth

Seek regional and hospital specific growth opportunities (services, patient visits, and market share)
Support hospital leaders in implementing revenue-capture strategies (reminders, diagnostics, forward booking)
Encourage adoption of new ideas that improve efficiency, care quality, or client service
Partner with home office to ensure hospitals meet regulatory, safety, and training standards
Champion continuous improvement and strategic change initiatives across hospitals

Experience Requirements:

College or university degree in business, animal/veterinary science, operations management, project management, accounting, or marketing preferred (BSc, BComm, CPA, RVT, DVM)
Degree in Healthcare Administration, Hospital Management, DVM, or MBA an asset
Knowledge of veterinary practice management software, such as AVImark, preferred
Certified Veterinary Practice Management designation an asset
3 years of experience in multi-facility operations with budget management and direct profit and loss responsibility and proven team oriented communicator with experience in effectively leading people preferred

P3 Veterinary Partners values each and every one of its team members, and we prove it by supporting your personal, financial, and professional growth through:

Competitive Salary
Extended Health Benefits package (Medical, Dental, & Vision premiums paid by clinic)
Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
Continuing Education (CE)
RRSP Matching
Annual Wellness Allowance
Employee Assistance Program
Paid Licensing & Membership Dues
Professional Liability Insurance coverage
Paid Vacation time
Paid Personal Emergency Days
Generous Veterinary Discounts
Uniform Allowance
Eligibility for a Performance Bonus

Benefits:

Dental care
Employee assistance program
Extended health care
Flexible schedule
Mileage reimbursement
Paid time off
RRSP match
Vision care
Wellness program
Work from home

Application question(s):

Do you possess experience managing multiple business units/sites simultaneously?

Location:

British Columbia (required)

Willingness to travel:

25% (required)

Work Location: Hybrid remote in British Columbia

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