20 meilleures offres (software, saint john, nb) (à pourvoir)

Bilingual Tier 1 Technical Support Representative (NB)
Connex Telecommunications Inc. —Nouveau-Brunswick
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Anglais
- Windows
Postuler rapidement
IT Technician
New Brunswick Museum / Musee du Nouveau-Brunswick —Saint John, NB
- De 46 982 $ à 50 544 $ par an
- Fins de semaine au besoin
- Anglais
- Microsoft Office
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 10 jours
Associate Data Engineer
Cooke Aquaculture Inc. —Saint John, NB
- Temps plein
- Informatique
- Ingénierie
- SQL
- Jours fériés payés
- Assurance Invalidité
Business Systems Analyst - Retail Technology Support
Irving Oil —Saint John, NB
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- Temps plein
- Salesforce
- Compétences rédactionnelles
- Maintenance
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il y a 5 jours
Business Analyst - Saint John
Mariner Innovations —Saint John, NB
- Temps plein
- Informatique
- En présentiel
- Affaires
- Assurance Invalidité
- Assurance Dentaire
Senior IT Infrastructure Specialist
Irving Oil —Saint John, NB
- De 78 048 $ à 105 365 $ par an
- Temps plein
- Azure
- Informatique
- Compétences rédactionnelles
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Engineering Student Opportunities (Fall 2026)
Strescon Limited —Saint John, NB
- Temps plein
- Ingénierie
- Microsoft Office
- Baccalauréat
Opportunities for Surveyors
CFM —Saint John, NB
- Temps plein
- AutoCAD
- Mentorat
- Sens de l'organisation
Administrative Temp Opportunities
University of New Brunswick —Saint John, NB
- Temps partiel
- Traitement de texte
- Microsoft Office
- Expérience administrative
R&D Engineer - SHIFT
Mariner Innovations —Saint John, NB
- Temps plein
- Ingénierie
- Maîtrise
- Mathématiques
- Assurance Invalidité
- Assurance Dentaire
Bilingual IT Helpdesk Agent Tier 1
Lifemark Health Group —Saint John, NB
- 45 000 $ par an
- Temporaire
- Télétravail
- Salesforce
- Anglais
- Windows
Postuler rapidement
il y a 10 jours
Senior Manager, IT Infrastructure - Technology Services
Irving Oil —Saint John, NB
- De 114 943 $ à 183 909 $ par an
- Temps plein
- Informatique
- Esprit d'analyse
- Baccalauréat
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il y a 4 jours
Manager of Professional Services & Implementations
Four Eyes Financial —Saint John, NB
- Temps plein
- PMP
- Gestion d'équipe
- APIs
- Assurance Dentaire
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Data Solutions Manager
Bay Ferries Limited —Saint John, NB
- De 82 000 $ à 92 000 $ par an
- Temps plein
- Compétences rédactionnelles
- Déplacements à prévoir
- Sens de l'organisation
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Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Saint John, NB
- Windows
- En présentiel
- Compétences en communication
il y a 5 jours
Product Owner
Kent Building Supplies —Saint John, NB
- Temps plein
- Diplôme universitaire non requis
- Agile
- Gestion du temps
Application Specialist, Payroll
JDI IT —Saint John, NB
- De 61 000 $ à 85 000 $ par an
- Temps plein
- Informatique
- Informatique
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Electrical Engineering Student - Irving Pulp & Paper - Fall 2026
Irving Pulp and Paper —Saint John, NB
- Temps plein
- Microsoft Powerpoint
- AutoCAD
- Ingénierie
Administrative Assistant
Sentrex Wind Services —Quispamsis, NB
- De 40 000 $ à 60 000 $ par an
- Temps partiel
- Microsoft Word
- Expérience administrative
- Gestion de projet
- Assurance Dentaire
Postuler rapidement
il y a 11 jours
Solution Architect
JDI IT —Saint John, NB
- Temps plein
- Informatique
- Ingénierie
- Conception de systèmes

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Bilingual Tier 1 Technical Support Representative (NB)

Connex Telecommunications Inc. -
Nouveau-Brunswick

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Détails du poste

Temps plein
19,50 $ de l’heure

Profil recherché

Live chat
Français
Google Suite
Centre d'appels
Gestion des demandes des clients
Anglais
Windows
Zendesk
Service à la clientèle
Orientation axée sur le service à la clientèle
MacOS
Infonuagique
Analyse des causes profondes
Logiciel-service
Compétences en communication
Interaction avec les clients
Centre d'assistance
Appareils mobiles

Description complète du poste

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day-to-day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

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software emplois - saint john, nb

Bilingual Tier 1 Technical Support Representative (NB)

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Business Systems Analyst - Retail Technology Support

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Electrical Engineering Student - Irving Pulp & Paper - Fall 2026

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : software (saint john, nb)

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