BUILD your future with us!
At Habitat for Humanity Newfoundland and Labrador ReStore, every item donated, every purchase made, and every volunteer hour contributed helps build affordable housing opportunities for families across our province. By giving quality items a second life, we also help keep thousands of usable goods out of landfill every year. It’s retail with a purpose — where community impact and environmental sustainability come together every single day.
The Role
The ReStore Driver & Donation Ambassador is responsible for the day-to-day coordination and execution of residential and commercial donation pickups for Habitat for Humanity Newfoundland and Labrador's ReStore operations. This role serves as the primary point of contact between Habitat and many of our donors, helping ensure every interaction reflects the professionalism, values, and mission of the organization.
This position is highly independent and combines logistics, customer service, communication, and physical work. The Driver & Donation Ambassador is responsible for coordinating pickup schedules, communicating with donors, evaluating donations for suitability, safely operating ReStore vehicles, and adapting to changing priorities throughout the day.
While driving and material handling are important components of the role, success in this position is driven primarily by strong communication skills, sound judgment, excellent customer service, and the ability to work independently. The Driver & Donation Ambassador is expected to take ownership of their route, manage donor relationships professionally, and represent Habitat for Humanity Newfoundland and Labrador positively throughout the community.
This position also plays a key role in supporting waste reduction efforts by diverting quality reusable items from landfill and helping generate revenue that supports Habitat for Humanity's affordable housing mission.
Duties and Responsibilities
Donation Pickup and Donor Experience
- Acts as a Habitat for Humanity NL ambassador in all interactions with donors, customers, volunteers, and staff.
- Maintains professional, friendly, and consistent communication with donors before, during, and after scheduled pickups.
- Coordinates and manages daily pickup schedules using designated software and communication tools.
- Confirms pickup details and communicates schedule adjustments as required.
- Evaluates donations on-site to determine suitability for resale based on ReStore acceptance standards.
- Manages donation refusals professionally, respectfully, and consistently when items do not meet organizational standards.
- Supports and promotes the ReStore tax receipt program where applicable.
- Maintains a donor-focused mindset while balancing operational efficiency, safety, and organizational standards.
Route Coordination and Operational Planning
- Takes ownership of daily pickup routes and schedules.
- Prioritizes pickups and adjusts plans as needed to accommodate changing conditions and operational demands.
- Demonstrates sound judgment and decision-making while working independently in the field.
- Communicates operational challenges, scheduling conflicts, or donor concerns to management in a timely manner.
- Ensures pickup and delivery activities are completed efficiently and accurately.
Vehicle Operation and Safety
- Safely operates ReStore vehicles in accordance with all applicable laws, regulations, and organizational policies.
- Completes daily vehicle inspections and required documentation.
- Coordinates vehicle servicing, maintenance, and cleanliness requirements.
- Maintains a strong safety-first mindset while operating vehicles, loading donations, and interacting with donors.
- Ensures all materials are loaded, secured, and transported safely.
Donation Handling and Warehouse Support
- Loads, unloads, and transports donations safely and efficiently.
- Receives suitable and saleable inventory for ReStore operations.
- Assists with donation movement, product staging, and warehouse organization as required.
- Supports volunteers and staff during pickup and unloading activities.
- Assists with maintaining clean, safe, and organized warehouse and exterior work areas.
Community Representation
- Serves as a visible representative of Habitat for Humanity Newfoundland and Labrador throughout the community.
- Builds positive relationships with donors, businesses, volunteers, and community partners.
- Promotes Habitat's mission through professional conduct and exceptional customer service.
- Helps create a positive donation experience that encourages future support of the organization.
Qualifications and Skills
- Strong communication and customer service skills.
- Comfortable working independently and taking ownership of daily responsibilities.
- Excellent organizational and prioritization abilities.
- Sound judgment and decision-making skills.
- Ability to adapt to changing schedules, priorities, and circumstances.
- Strong problem-solving abilities and professional demeanor.
- Comfortable using smartphones, apps, and technology for scheduling and communication.
- Frequent heavy lifting required.
- Valid Class 5 driver's license with a clean driver's abstract.
- Flexible and dependable with a strong work ethic.
- Experience in delivery services, logistics, transportation, customer service, moving, warehouse operations, or related fields considered an asset.
- Commitment to the mission and values of Habitat for Humanity Newfoundland and Labrador.
Why Work With Us
Joining Habitat for Humanity Newfoundland and Labrador means more than just having a job, it means making a difference. Here’s why our team loves working here:
- Excellent Work-Life Balance
- Team-Oriented Environment
- Paid Time Off - Enjoy a surplus of holidays, paid vacation, sick leave, and more!
- Day Shifts Only! No evenings, no Sundays!
- Employee Discount
- RRSP Matching Program
- Comprehensive Benefits Program
- Employee Assistance Program (EAP)
- Purpose-Driven Work
- Contribute to a meaningful cause, knowing that every day you help build stronger communities.
Apply through Indeed, or by sending your resume to [email protected]
Only candidates selected for an interview will be contacted.
Pay: From $19.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- RRSP match
- Store discount
- Vision care
Work Location: In person
