7 meilleures offres (service advisor, sylvan lake, ab) (à pourvoir)

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il y a 6 jours

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Service Writer

Collicutt Energy Services Corp. -
Red Deer, AB

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Détails du poste

Permanent | Temps plein

Profil recherché

Microsoft Word
Microsoft Excel
Microsoft Outlook
Documentation technique
SAP
Systèmes PGI
Expérience administrative
Diplôme d'études secondaires
Esprit d'analyse
Gestion des données
Gestion de la relation client
Sens de l'organisation
SAP ERP
Affaires
Compétences en communication
Connaissances en mécanique
Gestion du temps

Description complète du poste

SERVICE WRITER

Collicutt Energy Services is a solutions-driven engine company specializing in manufacturing, repair, overhaul, and maintenance across all engine brands. We support customers across power generation, compression, and frac operations with a strong focus on safety, quality, and customer service.

We are currently seeking a Service Writer to join our Red Deer Frac Service team. This role is the administrative hub of our service operation, coordinating work orders, technician documentation, customer communication, invoicing support, and component tracking from job initiation through completion. This position is ideal for someone who enjoys working in a fast-paced service environment and can confidently manage both administrative details and technical service documentation.

What's in it for you

Competitive compensation
Full benefits package
RRSP matching
Stable, year-round employment
Opportunity to work closely with technicians, customers, and operations teams
Supportive team environment with ongoing development opportunities

What you'll be doing

Open, maintain, and close service jobs within SAP
Review technician paperwork, labour hours, and service documentation for accuracy and completeness
Coordinate customer communication, documentation requests, and job status updates
Support quoting, invoicing, purchase order management, and customer portal submissions
Track customer equipment and components through the repair and overhaul process
Coordinate third-party repairs, machining, inspections, and component services
Enter technician timesheets and support scheduling and travel logistics
Maintain organized job files, service records, photographs, and supporting documentation
Translate technical service information into accurate customer-facing documentation and billing records

What you bring

Required

High School Diploma
Service Writer Certification, or the ability to obtain certification
Minimum 3 years of experience in a Service Writer or service administration role
Experience supporting shop and/or field service operations
Experience with SAP or similar ERP/service management systems
Strong proficiency with Microsoft 365 (Excel, Word, Outlook)
Strong attention to detail and data accuracy
Excellent organizational and time management skills
Strong written and verbal communication skills

Preferred

Business Administration Certificate or Diploma
Experience in heavy equipment, engine service, industrial, or mechanical service environments
Understanding of job costing, invoicing, and service documentation processes
Working knowledge of diesel engines, major engine components, overhaul processes, and service terminology

Professional Capabilities

Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to work independently and collaboratively
High level of accountability, reliability, and initiative
Ability to maintain confidentiality and handle sensitive information

Why this role matters

The Service Writer is often the bridge between customers, technicians, and operations. Success in this role means ensuring jobs are documented accurately, customers stay informed, technicians have the administrative support they need, and work orders move efficiently from quote to invoice.

How to Apply

Submit your resume to [email protected] with Service Writer in the subject line or apply directly through Indeed.ca.

Job Types: Full-time, Permanent

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Flexible language requirement:

French not required

Ability to commute/relocate:

Red Deer, AB T4P 3R4: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience supporting heavy equipment, engine service, industrial, automotive, or mechanical service operations?
Do you have experience reviewing technician work orders, labour hours, and service documentation?
Are you comfortable learning technical terminology related to diesel engines, components, and overhaul processes?
Do you currently hold a Service Writer Certification? If not, are you willing to obtain one? Please specify your answer.

Experience:

SAP or similar ERP: 3 years (required)
Customer relationship management: 3 years (preferred)
Technical documentation: 3 years (preferred)
Administrative or Service Writer: 3 years (required)

Work Location: In person

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