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Bilingual Customer Service Representative
Canxxus —Canada
- De 19,35 $ à 20,90 $ de l’heure
- Temps partiel
- Télétravail
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Assurance Vision
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il y a 2 jours

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Bilingual Customer Service Representative
Canxxus —Canada
Assist customers with inquiries, product information, and order processing in both English and French. A certificate or diploma in a related field preferred.
De 19,35 $ à 20,90 $ de l’heure
Postuler rapidement
il y a 2 jours

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Bilingual Customer Service Representative

Canxxus -
Canada

Postuler rapidement

Détails du poste

Temps partiel
De 19,35 $ à 20,90 $ de l’heure
Il y a 2 jours

Profil recherché

Bilingue
Microsoft Word
Français
Microsoft Excel
Service à la clientèle
Anglais
Microsoft Office
Diplôme d'études secondaires
Saisie de données
Dactylographie
Étiquette au téléphone

Description complète du poste

Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.

Position: The Bilingual Customer Care Representative (CCR) (All Shifts) and Customer Care Representative (All Shifts) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues. CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers.

Responsibilities

Provide outstanding customer service through various channels, including phone, email, and chat.
Assist customers with inquiries, product information, and order processing in both English and French.
Utilize strong phone etiquette to ensure a positive customer experience.
Dispatch a service provider to assist with the breakdown.
Research and resolve customer problems, acting as the customer liaison between vendors and customers as well as other departments when necessary.
Process customer request and enter all performant information in our systems.
Provide updates and keep the client in the know real time.
Analyze customer needs and provide appropriate solutions or recommendations.
Engage in upselling opportunities to enhance customer satisfaction and drive sales.
Maintain accurate data entry of customer interactions and transactions in the system.
Collaborate with team members to resolve complex issues and improve service delivery.

Qualifications and Education Requirements

High school diploma or GED required
A certificate or diploma in a related field preferred
Starting Rate of Pay is $19.35 per hour; higher rates may be offered based on experience and bilingual language skills.
Be available to work all shifts, days, afternoons, evenings and nights.
Strong customer service and troubleshooting skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel and e-mail
Proven data entry and typing skills
Strong work ethic and positive team attitude
effective working skills with all Microsoft applications - excel, word, Teams and e-mail

At Tandet, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of perspectives strengthens our team and drives innovation in the transportation industry.

Job Type: Part-time

Pay: $19.35-$20.90 per hour

Benefits:

Dental care
Extended health care
Vision care

Work Location: Remote

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Bilingual Customer Service Representative

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