20 meilleures offres (it, waterloo, on) (à pourvoir)

Tier Two Technical Support
WaterlooIT —Waterloo, ON
- De 60 000 $ à 95 000 $ par an
- Temps plein
- Azure
- Service à la clientèle
- Windows
- Assurance Dentaire
- Congés payés
Postuler rapidement
Tier 1 Support Technician
InsureLine Marketing Systems Inc. —Kitchener, ON
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
IT Analyst
Fusion Homes —Guelph, ON
- De 65 000 $ à 85 000 $ par an
- Temps plein
- Microsoft Excel
- Microsoft Access
- Azure
Postuler rapidement
Cloud Operations Administrator
Vertical Staffing Resources —Waterloo, ON
- De 75 000 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- Azure
- PMP
- SQL
- Programme d'Aide aux Employés
- Congé de maladie payé
Postuler rapidement
IT Infrastructure and Cyber Security Manager
Vertical Staffing Resources —Waterloo, ON
- De 95 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- PMP
- Programme d'Aide aux Employés
- Congé de maladie payé
Postuler rapidement
IT Architect - DevOps
Home Hardware Stores Limited —St. Jacobs, ON
- De 85 800 $ à 128 600 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- DevOps
- Assurance Invalidité
- Assurance Dentaire
Systems Builder, Operations Technology
Cash 4 You Corp. —Kitchener-Waterloo, ON
- De 90 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Azure
- SQL
- JavaScript
Postuler rapidement
il y a 2 jours
Solution Architect
Home Hardware Stores Limited —St. Jacobs, ON
- De 85 800 $ à 128 600 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours
Senior Cloud Engineer
BMO Financial Group —Ontario
- De 75 900 $ à 141 900 $ par an
- Télétravail
- DevOps
- AWS
- Esprit d'analyse
- Bourses d'Études
- Assurance Vie
Bilingual Retail Helpline Analyst
Home Hardware Stores Limited —St. Jacobs, ON
- De 52 400 $ à 68 800 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Informatique
- Service à la clientèle
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours
Project Technician – Tier 3 Network & Infrastructure Specialist
MSP OPERATIONAL CORP —Guelph, ON
- De 75 000 $ à 80 000 $ par an
- Temps plein
- Azure
- Baccalauréat
- Diplôme universitaire non requis
Postuler rapidement
Senior Cloud Engineer
BMO Financial Group —Ontario
- De 75 900 $ à 141 900 $ par an
- Temps plein
- Télétravail
- DevOps
- AWS
- Esprit d'analyse
- Bourses d'Études
- Assurance Vie
il y a 10 jours
Systems Builder, Operations Technology
Cash 4 You Corp. —Cambridge, ON
- De 90 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Azure
- SQL
- JavaScript
Postuler rapidement
il y a 2 jours
Systems Builder, Operations Technology
Cash 4 You Corp. —Guelph, ON
- De 90 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Azure
- SQL
- JavaScript
Postuler rapidement
il y a 2 jours
IT Business Solutions Manager
Home Hardware Stores Limited —St. Jacobs, ON
- De 95 000 $ à 142 500 $ par an
- Temps plein
- Travail hybride
- Azure
- Oracle
- Gestion de projet
- Assurance Invalidité
- Assurance Dentaire
Corporate Information Technology - ERP Solution Specialist
Mitchell Plastics —Waterloo, ON
- De 70 000 $ à 120 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 4 jours
Accounting Software Implementation Specialist
BAI Bragonier & Associates Inc —Ontario
- De 85 000 $ à 115 000 $ par an
- Temps plein
- Télétravail
- Microsoft Excel
- Anglais
- Comptabilité
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Technicien·ne en systèmes d’information
Forces Armées Canadiennes —Ontario
- De 4 337 $ à 6 413 $ par mois
- Temps partiel
- Pas d’expérience requise
Information Systems Technician
Canadian Armed Forces —Ontario
- De 4 337 $ à 6 413 $ par mois
- Temps partiel
- Pas d’expérience requise
- Assurance Dentaire
- Congés payés
Aerospace Telecommunications and Information Systems Technician
Canadian Armed Forces —Ontario
- De 4 337 $ à 6 413 $ par mois
- Temps partiel
- Baccalauréat
- Assurance Dentaire
- Congés payés

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it (waterloo, on)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de SimplyHired.

Tier Two Technical Support

WaterlooIT -
Waterloo, ON

Postuler rapidement

Détails du poste

Temps plein
De 60 000 $ à 95 000 $ par an

Profil recherché

Infrastructure infonuagique
Azure
Service à la clientèle
CCNA
Windows
Microsoft Office
Pare-feu
Esprit d'analyse
Virtualisation
CompTIA Network+
Support informatique
Scriptage
Réseaux informatiques
SharePoint
MacOS
VMware
Cybersécurité
CompTIA Security+
Compétences en communication
PowerShell
Active Directory
CompTIA A+

Description complète du poste

Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

Please note: This posting is not for a defined vacancy; however, we continuously seek strong talent and are willing to build an opportunity around the right candidate.

We welcome applications from skilled Tier Two Technicians who are passionate about delivering high-quality support. At WaterlooIT, Tier Two Technicians serve as the final point of escalation, handling complex configurations, recurring issues, and advanced problem resolution. The ideal candidate demonstrates a strong commitment to customer service, takes a proactive approach to troubleshooting, and is eager to continuously develop their technical expertise while contributing to the team’s overall success. This position plays a vital role in delivering timely, professional, and high-quality IT support to our clients.

Key Responsibilities

Customer Service First: Prioritize customer service, ensuring all interactions are friendly, respectful, and solution-oriented.

Critical Thinking: Apply strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.

Ticket Management:

Answer incoming phone calls promptly and professionally.
Work on assigned tickets, ensuring timely resolution.
Ability to go onsite to clients.
Log at least 7 hours of productive time daily on ticketing activities.
Review and update every assigned ticket daily.
Follow established company procedures to adhere to quality standards.

Continuous Improvement:

Actively seek opportunities for self-improvement and skill development.
Contribute to the teams’ success by sharing knowledge and supporting colleagues.
Embrace feedback and demonstrate a willingness to enhance processes and workflows.

Qualifications

Technical Skills:

Minimum 5 years of experience troubleshooting hardware, software, and network issues, preferably within an MSP environment (2+ years at the Tier One level and 2+ years at the Tier Two or higher level).
Proven experience configuring and maintaining network equipment (switches, routers, firewalls).
Strong understanding of managing Microsoft environments, including Windows OS, Office 365, and Active Directory.
Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and compliance/security).
Familiarity with Cloud and virtualization environments (Azure, Hyper-V, VMware).
Experience with remote monitoring and management (RMM) and ticketing systems.
Understanding of cybersecurity fundamentals, including MFA, EDR, and firewall management.
Bonus: Experience automating or scripting routine tasks (e.g., PowerShell).
Bonus: Experience mentoring Tier One technicians.

Certifications:

CompTIA Network+
CompTIA Security+
Microsoft Azure Administrator Associate (AZ-104)
Microsoft Modern Desktop Administrator (MD-102)
Firewall certification (stack-specific)

Soft Skills:

Excellent communication skills, with a strong customer service orientation.
Ability to multitask and manage time effectively.
Attention to detail and the ability to follow detailed checklists.
Self-motivated and able to work independently as well as in a team environment.

Why Join WaterlooIT?

Supportive and growth-oriented work environment.
Opportunities for professional development and training.
Competitive salary and benefits package.

To Apply:

If you are passionate about IT support, dedicated to customer service, and eager to contribute to a growing team, we encourage you to apply. Please include a cover letter with your application to be considered for this role.

Do not Apply If:

You are unable to commute — This is an in-office role.
You do not have valid transportation for client onsite visits as required.
You have less than 5 years of relevant IT support experience.
You are not comfortable working in a fast-paced environment where critical thinking and self-motivation are essential.
You are unable to commit to logging 7 hours of productive ticket management time daily.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate. Compensation will be commensurate with relevant experience and certifications.

Job Type: Full-time

Pay: $60,000.00-$95,000.00 per year

Benefits:

Dental care
Paid time off
Vision care

Ability to commute/relocate:

Waterloo, ON N2L 5C6: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)

Licence/Certification:

CompTIA A+ (required)
Microsoft Certified: Azure Fundamentals (preferred)
CCNA (preferred)

Work Location: In person

Postuler rapidement

Affinez votre recherche

it emplois - waterloo, on

Tier Two Technical Support

Tier 1 Support Technician

IT Analyst

Cloud Operations Administrator

IT Infrastructure and Cyber Security Manager

IT Architect - DevOps

Systems Builder, Operations Technology

Solution Architect

Senior Cloud Engineer

Bilingual Retail Helpline Analyst

Project Technician – Tier 3 Network & Infrastructure Specialist

Senior Cloud Engineer

Systems Builder, Operations Technology

Systems Builder, Operations Technology

IT Business Solutions Manager

Corporate Information Technology - ERP Solution Specialist

Accounting Software Implementation Specialist

Technicien·ne en systèmes d’information

Information Systems Technician

Aerospace Telecommunications and Information Systems Technician

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it (waterloo, on)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact