Who We are:
Take your career to the next level with Kinetics Drive Solutions, a proud member of ST Engineering Land Systems (LDS). We are a leading designer and manufacturer of innovative heavy-duty drive and control solutions for land vehicles, delivering mission-critical mobility through advanced technologies to customers worldwide. Be part of a global organization where you’ll be empowered to live our Right Attitudes, Own It, Integrity, and Win as One Team; while growing in a fast-paced, innovation-driven environment.
The Role:
Kinetics Drive Solutions is looking for a proactive and customer-focused IT Senior Desktop Support to join our team. This role is ideal for someone who enjoys solving technical issues, supporting end users, and working in a fast-paced environment where technology plays a key role in daily IT operations. The successful candidate will provide front-line IT support across the company, helping maintain reliable systems, networks, devices, and business applications while delivering a high level of customer service to employees across all departments.
Your Responsibilities:
Are you passionate about technology and enjoy helping people solve problems? Join Kinetics Drive Solutions as our IT Senior Desktop Support, where you’ll play a key role in keeping our teams connected, supported, and running efficiently every day.
In this hands-on role, you will be the go-to person for troubleshooting technical issues, supporting hardware and software systems, setting up devices and user accounts, and helping employees navigate technology with confidence. From on-boarding new employees to supporting system upgrades and IT improvements, no two days will be the same.
We’re looking for someone who is proactive, customer-focused, and excited to work in a collaborative environment where technology directly supports business success and daily operations.
You will be a great fit if you have:
We’re looking for a tech-savvy and customer-focused professional who enjoys solving problems, supporting people, and working in a fast-paced environment. The ideal candidate brings strong troubleshooting skills, excellent communication abilities, and hands-on experience supporting Windows environments, Microsoft 365, devices, and end users.
You should be comfortable working with technologies such as Active Directory, Entra ID (Azure AD), endpoint management tools, and basic networking concepts including TCP/IP, DNS, DHCP, and VPNs. Success in this role requires a proactive mindset, strong organizational skills, and the ability to manage priorities while delivering a high level of customer service. Experience with IT service management practices, cybersecurity principles, and supporting operational or manufacturing environments would be considered an asset.
Candidates should have 4–5 years of IT support experience along with a Diploma or Degree in Information Technology or equivalent practical experience.
We Offer:
- A collaborative and rewarding work environment
- A generous vacation program—starting at 2 weeks in your first year, increasing to 3 weeks in your second year, and growing to up to 6 weeks after 7 years of service
- Comprehensive Extended Health coverage
- Group RRSP program with company matching
- Ongoing training and professional development opportunities
- Option to bank overtime for additional vacation time
- A culture that prioritizes safety, innovation, learning, and teamwork
Work Location: In person
