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IT Event Support Technician - Abbotsford Canucks
Abbotsford Canucks —Abbotsford, BC
- Temps partiel
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il y a 10 jours

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IT Event Support Technician - Abbotsford Canucks

Abbotsford Canucks -
Abbotsford, BC

Postuler rapidement

Détails du poste

Temps partiel
Il y a 10 jours

Profil recherché

TCP
TCP/IP
Appareils mobiles

Description complète du poste

Position: IT Event Support Technician

Department: Information Services

Reports to: Manager, IT Hospitality

SUMMARY:

The IT Event Support Technician provides frontline technical support during live events, ensuring critical technology systems remain operational across the venue. This role supports point-of-sale systems, payment devices, networking, end-user computing, printers, mobile devices, and event technology while working closely with internal IT teams, venue operations, concessions, and third-party vendors to quickly resolve technical issues and minimize disruption to guests and business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(other duties may be assigned as required)

Provide first level support on computer hardware and software issues including Point of Sale (POS) terminals, payment devices, receipt printers and related peripherals.
Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person
Perform pre-event technology checks and preparations, responding quickly to issues.
Troubleshoot basic wired and wireless network connectivity issues and escalate where required.
Record, prioritize and resolve support requests in the Ticketing System, escalating or assigning incidents to the appropriate Technology Team member when required.
Update documentation, schematics and asset information as required.
Assist in documenting and communicating user/technical service policies for products supported by the Help Desk
Availability to work outside normal business hours, including evenings, weekends and statutory holidays based on the event schedule

REQUIRED SKILLS, EXPERIENCE AND ABILITIES:

Ability to remain calm and prioritize multiple technical issues in a fast-paced live event environment.
Working towards a degree or diploma in a technical related area
Strong technical aptitude
Basic understanding of Windows & Mac computers, mobile devices, printers, Point of Sale (POS) systems, payment terminals and assorted peripherals.
Proven ability to work in a fast-paced environment
A willingness to learn
Highly organized, and detailed with an ability to multi-task
Excellent written and verbal communications skills
Superior interpersonal skills, with an ability to interact effectively and in a professional manner with end users at all levels within the organization
Solid problem solving and troubleshooting skills
Basic understanding of networking (TCP/IP, Wi-Fi and wired connectivity) would be an asset.

Vancouver, and its neighboring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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IT Event Support Technician - Abbotsford Canucks

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