Customer Service Representative
Permanent Full-Time
J0726-0012
The Town of New Tecumseth is looking for a Customer Service Representative to join our rapidly growing team.
Why work with us?
Our growing community, identified as one of the fastest growing municipalities by Statistics Canada, located about an hour north of Toronto, offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive, public environment.
What we promise:
- employer paid health and dental benefit packages from day 1
- competitive salaries
- OMERS pension plan
- free gym membership at Town recreation centres
- professional development opportunities
Under the direction of the Deputy Clerk, the Customer Service Representative will deliver a broad range of customer service activities and specialized information to external and internal customers/users of Town services, at any one of the Town’s Customer Service locations. The position will assist customers in securing services, completing bill payment transactions, registering for various programs, obtaining permits or licences, as well as respond to a broad range of inquiries. The Customer Service Representative is the first line of contact with individuals seeking information and/or requiring services in person, via telephone, e-mail, or web interfaces. This position also provides direction and support to part-time and casual staff when necessary.
How you contribute to our organization:
- Provides telephone answering services for the Town. Responds to customer concerns and inquiries via telephone, through online sources, email and in person. Directs calls to other appropriate staff, manages voicemails and receives and processes Requests for Service utilizing the Computerized Maintenance Management System (CMMS).
- Tracks and documents customer service transactions in applicable systems and updates profiles as required.
- Sorts and distributes incoming mail; processes outgoing mail, processes incoming cheques and cash; orders supplies for and fills the postage meter.
- Maintains awareness of the entire Town’s operations, procedures, and policies to provide exceptional customer service to the public.
- Provides a broad range of information requiring varying degrees of research and personal contact concerning the Town’s services including various municipal programs, and products in accordance with customer service protocols, regulations, procedures, and various legislations, as applicable. Areas of knowledge include recreation, public works, by-law enforcement, planning and engineering.
- Assists customers in the completion of various forms and applications relating to municipal services (i.e. burn permits), including requests for licences and/or permits (i.e. dog licences); refer to the appropriate department for additional service as required.
- Responsible for receiving and accurately processing daily payments for property taxes, utilities, program registrations, facility bookings, memberships, point of sale transactions and other revenues.
- Responsible for daily deposits and reconciliations.
- Answers inquiries from customers concerning utility and tax balances by understanding and utilizing the finance system and explaining billing cycles, arrears notices and calculating penalties on late payments. Understands when to escalate the customer inquiries to the Finance Department.
- Focuses on general customer service and cashier functions including the areas of tax and utilities, public works, bylaw, planning and engineering.
- Assists in booking internal meeting rooms when required.
What you bring to the team:
- Successful completion of Grade 12 High School diploma with a college level certificate in business, accounting or customer service.
- Diploma in Finance or Business/Municipal Administration as well as experience in a municipal environment, retail or a call center environment is preferred.
- 3 years of experience in a Customer Service role.
- Experience with Great Plains and Perfect Mind would be considered an asset.
- Verbal and communication skills required to communicate information to the public in an appropriate manner.
- Experience handling cash, and operating point of sale machines to process monetary transactions.
Salary: $52,870.60 - $66,083.47, plus employer paid benefits and OMERS pension plan
Hours: 35 hours per week, 8:30 a.m. – 4:30 p.m., Monday through Friday
Location: Town Hall, 24 Tupper Street West in Alliston
Start Date: July 27, 2026
To apply, please submit a cover letter, resume and copies of the required credentials (education, training, etc) by July 8th.
We thank you for your interest; however, only those selected for an interview will be contacted.
Information collected will be used solely for the purpose of candidate selection, in accordance with the Municipal Freedom of Information & Protection of Privacy Act.
The Town of New Tecumseth is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an interview, please advise Human Resources if you require accommodation.
