20 meilleures offres (it help desk support, anjou qc) (à pourvoir)

Bilingual IT Help Desk Support
Beyond Bilingual Inc. —Mont-royal, QC
- Jusqu’à 60 000 $ par an
- Temps plein
- Anglais
- Windows
- Microsoft Office
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
IT Help Desk Support - Bilingual
YM inc —Mont-royal, QC
- De 50 000 $ à 60 000 $ par an
- Temps plein
- Anglais
- Microsoft Office
- Esprit d'analyse
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
Représentant bilingue du service à la clientèle - Automobile
EBlock Inc. —Province de Québec
- De 50 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Télétravail
- Anglais
- Diplôme d'études secondaires
- Esprit d'analyse
- Assurance Dentaire
- Congés payés
Analyste en Support TI | IT Support Analyst
Framestore —Montréal, QC
- Temps plein
- En présentiel
- Compétences en communication
Postuler rapidement
Technicien support informatique / IT Support Technician
Ascot Capital Group —Montréal, QC
- Temps plein
- Esprit d'analyse
- Sens de l'organisation
- Compétences en communication
Postuler rapidement
Analyste au soutien technique (Help Desk) – Spécialiste Njoyn
CGI —Montréal, QC
- De 50 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Windows
- Recrutement
- Sens de l'organisation
Postuler rapidement
IT Support Specialist
Lasso Informatics Inc Lasso Informatique Inc —Montréal, QC
- De 55 000 $ à 75 000 $ par an
- Temps plein
- Travail hybride
- APIs
- Intelligence artificielle
- Python
Postuler rapidement
Analyste Support IT / IT Support Analyst (Bilingual)
Keyloop —Montréal, QC
- Azure
- Service à la clientèle
- Windows
IT Support Specialist
Eye T Consulting —Montréal, QC
- À partir de 40 000 $ par an
- Temps plein
- Informatique
- Windows
- Sens de l'organisation
Postuler rapidement
il y a 10 jours
Technicien.ne TI
Stingray Media Group —Montréal, QC
- Temps plein
- Informatique
- Anglais
- Microsoft Office
- Formation linguistique offerte
il y a 10 jours
IT Technician
Stingray Media Group —Montréal, QC
- Temps plein
- Informatique
- Informatique
- Anglais
- Formation linguistique offerte
il y a 10 jours
Technicien Centre Assistance AQ (6 mois) / QA Helpdesk Technician (6 months)
Keywords Studios —Montréal, QC
- Temps plein
- Gestion des stocks
- Diplôme universitaire non requis
- Scriptage
- Programme d'Aide aux Employés
Postuler rapidement
il y a 8 jours
IT Store Support Technician
Ardene —Laval, QC
- Temps plein
- Maintenance
- Anglais
- Windows
Postuler rapidement
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Laval, QC
- Windows
- Microsoft Office
- Compétences en communication
Service Desk Technician L2
Milestone Technologies, Inc. —Montréal, QC
- Microsoft Outlook
- Windows
- Diplôme d'études secondaires
il y a 1 jour
Associé(e) principal(e), soutien technique / Sr. Associate, Technical Support
McKesson —Montréal, QC
- De 63 100 $ à 105 100 $ par an
- Heures supplémentaires
- Informatique
- Informatique
- Baccalauréat
- Programmes de Bien-être
- Plan d'actionnariat des employés
il y a 3 jours
Technical Support Analyst
BDO —Montréal, QC
- Temps plein
- Microsoft Outlook
- Anglais
- Windows
- Congés payés
Desktop Support Engineer (Independent Contractor)
Axiom Technologies —Montréal, QC
- Temps plein
- Windows
- Microsoft Office
- En présentiel
Customer Support Specialist
Zeffy —Montréal, QC
- De 62 000 $ à 72 000 $ par an
- Temps plein
- Travail hybride
- Anglais
- Amélioration continue
- Intelligence artificielle
Business Help Desk Specialist III
TELUS —Montréal, QC
- Temporaire
- Anglais
- Réseaux informatiques
- Compétences en communication

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Bilingual IT Help Desk Support

Beyond Bilingual Inc.
Mont-royal, QC

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Détails du poste

Permanent | Temps plein
Jusqu’à 60 000 $ par an

Profil recherché

Français
Soutien bureautique
Études postsecondaires
Amélioration des processus
Anglais
Windows
Microsoft Office
Esprit d'analyse
Matériel informatique
Service à la clientèle
Logiciel de prise de contrôle
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Réseaux informatiques
Sens de l'organisation
Rédaction technique
MacOS
Soutien à la clientèle
Compétences en communication
Interaction avec les clients
Gestion du temps
Appareils mobiles
VPN

Description complète du poste

Bilingual IT Help Desk Support

Location: Mont-Royal, Montreal
Job Type: Full-Time, Permanent
Work Arrangement: 100% Onsite (Corporate Office)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM (1-hour lunch)
Salary: up to $60,000

Company Overview

Our client is a leader in their industry and continues to grow, operating an integrated network of retail stores that provide a full range of clothing choices within various niches. They offer an inclusive, supportive, and growth-oriented work environment.

Perks & Benefits

Company-paid health, dental, and vision benefits (after 6 months)
Employee discounts
Casual dress code Comprehensive training and onboarding
Supportive, family-oriented work atmosphere Tuition reimbursement opportunities
Tremendous career advancement potential

Job Overview

The Bilingual IT Help Desk Support role is responsible for providing user support and customer service for company-supported computer applications and platforms. This position is focused on troubleshooting problems and advising users on the most appropriate course of action to resolve technical issues.

Duties and Responsibilities

Act as the primary point of contact for users, handling inquiries related to support, policies, and procedures.
Assign and escalate technical issues to the appropriate IT Systems Support technician, supporting corporate offices. There are a total of 10 corporate offices, with 4 being directly supported by this role.
Maintain ongoing communication with users, ensuring they are always informed about the status of their support tickets.
Follow up with assigned personnel to ensure that reported problems are resolved in a timely manner.
Document and maintain solutions within the appropriate support systems for future reference.
Escalate recurring or unresolved problems to the IT Support Team Lead after all troubleshooting efforts have been made.
Proactively identify opportunities for improvement and collaborate with the Manager, IT Support, to implement processes that enhance Help Desk operations.

Qualifications

Post-secondary education in a related field or an equivalent combination of education and experience
At least one year of experience in an information technology role, specifically in providing computer support.
Strong understanding of Windows 11/8, Mac OSX, and Microsoft Office applications.
Experience with Windows domain networking, local area networking, remote access software, VPN, and virtual machine (VM) technology troubleshooting.
Background in end-user support, including assisting and training users.
Technical writing skills.
Proficiency in Microsoft Office.

Related Work Skills

Ability to build effective relationships with users.
Strong verbal and written communication skills.
Team player who works well in collaborative environments.
Effective time management and multitasking abilities.
Excellent organizational skills and the ability to prioritize multiple tasks.
Proven ability to perform well under pressure and meet deadlines.
Strong analytical and problem-solving skills.
Solid technical understanding and the capacity to learn new programs quickly.
Self-motivated, energetic, and able to adapt quickly to changes.
Willingness to work a flexible schedule as needed.

Job Types: Full-time, Permanent

Application question(s):

Are you fully bilingual in French and English, with the ability to support users professionally in both languages?
How many IT support/help desk tickets do you typically handle per day?
What types of IT support tickets do you have the most experience resolving?
Do you have hands-on experience troubleshooting printer issues, including printer drivers, print queues, network printers, or multi-function printers?
Do you have experience supporting macOS users in a professional IT environment? If yes, what types of Mac issues have you supported?
Have you supported Android scanners, Zebra devices, handheld scanners, or similar wireless devices from an IT troubleshooting perspective?
Are you comfortable troubleshooting hardware issues remotely, such as a laptop that will not power on, before recommending replacement or an in-office visit?
What ticketing system have you used in previous IT support roles?
This role is 100% onsite in Mont-Royal, Montreal, Monday to Friday from 8:00 AM to 5:00 PM. Are you able to commit to this schedule and location?

Work Location: In person

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Affinez votre recherche

it help desk support emplois - anjou qc

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Représentant bilingue du service à la clientèle - Automobile

Analyste en Support TI | IT Support Analyst

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Analyste Support IT / IT Support Analyst (Bilingual)

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Technicien Centre Assistance AQ (6 mois) / QA Helpdesk Technician (6 months)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it help desk support (anjou qc)

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