Position Summary: Responsible to ensure the smooth and efficient operation of the Spa consistent with the functioning a first-class spa and treatment facility.
Duties and Responsibilities:
Primary Responsibilities:
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Providing personalized and exceptional guest service at every given opportunity
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Meeting established up-selling and sales goals
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Assists the Spa Manager in ensuring the level of service performed by the Spa Team is characteristic of a four-diamond hotel rating
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Responsible for assisting with training and monitoring of Spa Team Members
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Assists the Spa Manager with the scheduling of all contract Personnel/Concierges/Supervisors
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Takes an active role in promoting the hotel’s services and facilities as well as performing site inspections as required
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Assists the Spa Manager in the development and implementation of Spa Standard Operating Procedures
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Assists the Spa Manager in the development and preparation of annual department budget
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Monitors inventory levels to ensure adequate supplies are available
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Reports in a proactive and timely manner any maintenance deficiencies to the Maintenance Department and thoroughly follows-up
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Performs Spa Concierge duties as necessary to accommodate absences or business demands
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Attends and contributes to Management meetings in the Spa Manager’s absence
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Filling Duty Manager shifts when required
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Having a thorough knowledge of Lais Hotel Properties’ products and services
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Suggesting additional products and services meeting our Guests’ specific preferences
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Assessing Guests’ individual needs to meet standards for additional products and services
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Actively seeking ways to meet Guests’ product or service needs
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All other duties as assigned
Professional Requirements:
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Minimum of two years hands-on experience in a Spa
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Basic accounting principles such as Accounts Payable/Receivable, Cash Receipts, understanding of budgetary concepts
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Previous up-selling and/or sales experience is considered an asset
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Second language beneficial but not a requirement
Personal Attributes
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Professional appearance and mannerisms due to high level of public involvement
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Excellent communication skills both written and oral
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Good mathematical skills
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Superlative interpersonal skills, especially leadership
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Outgoing personality with strong sales ability
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Confidence in selling and up-selling products and services
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Positive sales-oriented personality
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Desire to meet goals
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Ethical and honest
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Tact and diplomacy skills for negotiations with potentially difficult situations
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Patience and listening skills must be well developed
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Proven problem-solving abilities
Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.
Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
