20 meilleures offres (it analyst, aurora, on) (à pourvoir)

Product Support Analyst
CMiC —Toronto, ON
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Bases de données
- Baccalauréat
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
Senior System Analyst - Application and Integration (Developer)
Mackenzie Health —Richmond Hill, ON
- De 50,54 $ à 59,44 $ de l’heure
- Temporaire
- Télétravail
- Azure
- Informatique
- Ingénierie
Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
- Informatique
- Microsoft Outlook
- Informatique
- Bourses d'Études
Analyst Software Development – Critical Systems SME
Canadian National Railway —Vaughan, ON
- Pas d’expérience requise
- Java
- SQL
il y a 3 jours
Junior IT Analyst
Umbrella Inc —Richmond Hill, ON
- De 50 000,00 $ à 64 552,40 $ par an
- Temps plein
- Azure
- Réseaux informatiques
- Sens de l'organisation
- Programmes de Bien-être
- Congés payés
Postuler rapidement
il y a 7 jours
IT & Cyber Business Analyst
Questrade Financial Group —Toronto, ON
- De 82 000 $ à 100 000 $ par an
- Temps plein
- Travail hybride
- Informatique
- Esprit d'analyse
- Capacités de présentation
Postuler rapidement
il y a 12 jours
IT Asset Management Analyst
CAA SCO Systems & Services Inc —Thornhill, ON
- De 40 800 $ à 64 300 $ par an
- Microsoft Excel
- Service à la clientèle
- Technologies de l'information
- Programmes de Bien-être
- Bourses d'Études
Postuler rapidement
Technical Support Analyst, Applications
Scotiabank —Toronto, ON
- Sur appel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Bourses d'Études
IT Business Analyst, CRM Replacement (2-year contract)
City of Markham —Markham, ON
- De 90 715 $ à 114 948 $ par an
- Temporaire
- Microsoft Powerpoint
- Microsoft Excel
- Informatique
Postuler rapidement
il y a 2 jours
Microsoft 365 Administrator/Security Analyst
Amico —Richmond Hill, ON
- De 75 000 $ à 100 000 $ par an
- Temps plein
- Azure
- Scriptage
- Sens de l'organisation
Postuler rapidement
il y a 4 jours
Cybersecurity Analyst
Visfuture Inc. —Markham, ON
- De 48,50 $ à 60,50 $ de l’heure
- Temps plein
- Azure
- Informatique
- DevOps
- Assurance Dentaire
Postuler rapidement
Analyst, Geographic Information Systems (GIS)
Recipe —Vaughan, ON
- De 50 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Google Suite
- Recherche
- Baccalauréat
Postuler rapidement
Systems Analyst
CAA SCO Systems & Services Inc —Thornhill, ON
- De 49 500 $ à 78 200 $ par an
- Sur appel
- Travail hybride
- Azure
- Service à la clientèle
- DevOps
- Programmes de Bien-être
- Bourses d'Études
Postuler rapidement
Business Systems Analyst
telMAX —Markham, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Informatique
- SQL
- Gestion de projet
- Assurance Dentaire
- Assurance Vision
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IT Business Analyst (Application Administrator / Analyst)
Redpath Mining —Vaughan, ON
- De 85 000 $ à 120 000 $ par an
- Temps plein
- Travail hybride
- Oracle
- Informatique
- Service à la clientèle
Data Systems Analyst
LTM —Markham, ON
- De 100 000 $ à 135 000 $ par an
- SQL
- Esprit d'analyse
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
IT Compliance Analyst
SCIEX —Concord, ON
- Temps plein
- Finance
- Capacités de présentation
- Technologies de l'information
- Congés payés
IT Business Analyst (Tech)
Redpath Mining —Vaughan, ON
- Temps plein
- Oracle
- Informatique
- PMP
IT Business Analyst (Finance)
Redpath Mining —Vaughan, ON
- De 85 000 $ à 120 000 $ par an
- Temps plein
- Oracle
- Informatique
- PMP
IT Business Analyst -(EDMS)
Redpath Mining —Vaughan, ON
- Temps plein
- Azure
- Oracle
- Informatique

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it analyst (aurora, on)

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Product Support Analyst

CMiC -
Toronto, ON

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Détails du poste

Temps plein
De 45 000 $ à 55 000 $ par an

Profil recherché

Français
Service à la clientèle
Soutien technique
Bases de données
Baccalauréat
Compétences en communication

Description complète du poste

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

Requirements

College/University Degree
Proficiency in spoken and written French
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it analyst (aurora, on)

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