Company Description
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
https://www.rimrockcareers.com/
Job Description
The Restaurant General Manager is the anchor of the dining room, responsible for translating Parker’s ethos into a lived experience from first welcome to final farewell.
You lead a large, complex operation with calm authority and decisive clarity, shaping service that feels grounded at breakfast and immersive by evening. You balance big-picture leadership with hands-on presence, ensuring every service unfolds with intention, composure, and emotional resonance.
Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $71,000 - $77,000 per year, dependent on experience
Key Responsibilities
Operational Leadership
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Lead all front-of-house operations across breakfast and dinner services.
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Set, uphold, and evolve service standards that reflect calm confidence, precision, and polish.
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Oversee scheduling, labor strategy, and daily operational readiness for a high-volume, reservation-driven restaurant.
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Ensure seamless execution of private dining experiences and experiential service moments.
Experience & Storytelling
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Translate Parker’s chef-driven, seasonal culinary vision into a cohesive, emotionally resonant guest experience.
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Partner closely with Culinary leadership to align pacing, storytelling, and interactive moments.
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Champion a cellar-forward wine program that enhances the menu and elevates the dining narrative.
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Maintain consistency of tone, grounded, generous, and intentional, across all services.
People Leadership & Development
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Lead, coach, and develop a large front-of-house team through mentorship, accountability, and trust.
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Inspire commitment and high performance by enrolling buy-in rather than directing through authority.
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Foster a culture of ownership, professionalism, and emotional intelligence.
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Act as a visible, composed leader in the room, especially during high-pressure or high-impact services.
Qualifications
What You Bring
- Proven experience leading a food-led, reservation-driven restaurant at a senior level.
- Strong wine knowledge and appreciation for chef-driven, thoughtful pairings.
- A leadership style rooted in presence, mentorship, and shared accountability.
- Deep understanding of service pacing, guest psychology, and experiential dining.
- Comfort leading large teams in high-expectation, fast-moving environments.
- A belief that hospitality should feel generous, grounded, and intentional.
- ProServe certification required.
Bonus If You Bring
- Experience overseeing wine programs or working closely with sommeliers.
- Background in destination dining or luxury hotel environments.
- A passion for evolving service models and experiential dining concepts.
- Formal leadership or wine education.
Who You Are
You are a connector and catalyst, socially confident, perceptive, and driven. You thrive in dynamic environments where multiple priorities move at once, and you find energy in shaping the big picture while guiding people through change.
You are persuasive without being forceful, decisive without being rigid. You lead conversations, anticipate challenges, and motivate others through clarity and trust. Pressure sharpens your focus, not your tone.
At Parker’s Table, you don’t just manage operations, you set the rhythm, model restraint, and create the conditions for moments guests will carry with them long after they leave Banff.
Lead with intention. Move with purpose. Stay moved.
Physical Demands
- Continuous standing and walking throughout service periods.
- Frequent bending, reaching, and lifting up to 11lbs (5kg); occasional lifting up to 22lbs (10kg).
- Ability to work at a faster-than-average pace in a dynamic dining environment.
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits:
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Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
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Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
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Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
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Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
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One complimentary buffet meal per shift in our staff cafeteria.
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Subsidized shared Staff Accommodation.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
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