The Belleville Police Service is accepting applications for the position of Full-Time Operations Support Administrator. This posting is to fill a new position.
Hours of work are 40-hours per week, day shifts, and is required to work weekends. There will be the occasional need for overtime dependent on operational needs.
The starting annual salary is $67,314. Notable perks include access to the Employee Assistance Plan (EAP), Health & Dental Benefits, OMERS Pension, and on-site fitness facilities.
Please review the job description below that details desirable qualities and skills required. Completed application packages must be submitted no later than August 9, 2026. A full selection process (including a CritiCall Assessment, interview and comprehensive background investigation) will follow.
To make an application you must create an online profile with the Belleville Police Service website, and upload all below documentation as applicable:
- Resume
- Cover Letter
- Diploma and/or Degree(s) of educational achievements
We thank all applicants, however, only those candidates selected for testing and / or an interview will be contacted.
By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.
The Belleville Police Service is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise the HR Unit if you require accommodation for testing, interview, or employment purposes.
Please visit the Belleville Police Service website, www.bellevilleps.ca to obtain further information on the Service.
CIVILIAN POSITION DESCRIPTION
Position Title: OPERATIONS SUPPORT ADMINISTRATOR
Association: BELLEVILLE POLICE ASSOCIATION
Division: OPERATIONS
Section: OPERATIONS
Immediate Supervisor: STAFF SERGEANT, OPERATIONS
Hours of Work: FULL-TIME: DAY SHIFTS, WEEKENDS REQUIRED.
POSITION OBJECTIVES
The Operations Support Administrator is responsible for providing administrative support to Operations Division and the Police Disclosure and Quality Assurance Unit.
POSITION RESPONSIBILITIES
1. Operate within the regulations, policies, and procedures established by the Community Safety and Policing Act, the Belleville Police Service Board, and the Chief of Police.
2. Perform duties in a manner that reflects the Belleville Police Service Vision, Mission Statement, and Motto.
3. Support the Inspector of Operations and Staff Sergeant of Operations with scheduling coordination, monitoring of operational deadlines, and reporting.
4. Provide general administrative support to Sworn members.
5. Provide guidance and training to officers and staff on administrative tools, data entry expectations, system usage (NicheRMS, SCOPE), and workflow requirements.
6. Support onboarding of new officers by providing administrative orientation and resources.
7. Act as Commissioner of Oaths, as required.
8. Provide supplementary support to the PDQA Records Management Specialists during workload surges, system backlogs, or periods of annual leave.
9. Support the creation, maintenance, and updating of SharePoint pages, administrative resources, checklists, and process documentation for the operations division.
10 Assist with documentation of workflows associated with data integrity, court preparation, and file lifecycle management.
11. Perform other duties as required, assigned or directed by the Chief of Police or designate.
- COURT & BRIEF ADMINISTRATION RESPONSIBILITIES
12. Prepare, assemble, and manage court documents, subpoenas, disclosure packages, and Crown briefs, ensuring accuracy, completeness, and timely submission/disclosure for R vs Jordan timelines.
13. Provide administrative support for bail briefs and weekend wash-court coverage, ensuring operational continuity for frontline officers.
- TRANSCRIPTION, REPORT & TASK MANAGEMENT RESPONSIBILITIES
14. Transcribe and manage Community Response Unit, Traffic Safety Unit and Canine Unit dictations and ensure timely processing of supplementary and closing reports.
15. Monitor officer task lists and follow up with supervisors/officers to address overdue or incomplete administrative requirements (i.e. closing reports, Crown tasks, victim reports, disclosures).
16. Support ongoing monitoring of “not cleared – continuing” calls to ensure closure and coordinate follow-up with officers to support timely Uniform Crime Report (UCR) coding, Statistics Canada compliance and internal data quality and integrity.
17. Assist with classification of occurrences and support UCR coding accuracy and timelines by ensuring reports contain all necessary contextual information, in conjunction with the CPIC Validator.
18. Provide consistent oversight of file lifecycle milestones to prevent backlogs and maintain investigative and court-readiness standards.
- DATA SYSTEMS MANAGEMENT (NicheRMS, SCOPE) & QUALITY ASSURANCE RESPONSIBILITIES
19. Maintain and update NicheRMS and SCOPE entries, ensuring data accuracy, completeness, and adherence to established quality standards and timelines.
20. Assist in correcting data integrity issues including missing identifiers, linking errors, and duplicate entries.
21. Support validation workflows by ensuring closing reports and data elements are properly captured to reduce downstream corrections.
Note: This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in the performance of the position.
QUALIFICATIONS
Education, Experience and Certifications
Required:
- Must possess a high-school diploma or equivalent.
- One (1) to two (2) years’ experience in administration required.
Preferred:
- Post-Secondary degree and/or diploma in related field is considered an asset.
- Previous experience with CPIC and NICHE is considered an asset.
Skills and Qualifications
- Demonstrated experience in customer service and administrative roles with knowledge of administrative processes.
- Ability to interact diplomatically, tactfully and confidentially with people.
- Strong technology skills – proficient in the use of Microsoft Office applications, Adobe Pro, and willingness to learn and implement new technology.
- Excellent decision-making skills and ability to exercise sound judgment.
- Strong problem-solving and conflict resolution skills.
- Well-developed time management, planning, organizational and prioritization skills in order to work effectively.
- Ability to work collaboratively and effectively as a member of a team with a results driven approach.
- Ability to work independently with minimum supervision.
- Superior interpersonal and communication skills (listening, speaking, keyboarding, reading and writing) and editing ability.
- Strong attention to detail.
- Ability to work in a fast-paced environment, coupled with multi-tasking and organizational skills to meet prescribed deadlines.
CONTACT AND HUMAN RELATIONS
Reports directly to the Staff Sergeant, Operations. Works internally with members within the PQDA Unit, court staff, dispatch and patrol and investigating officers. Interact with members of the public, as required.
SUPERVISORY ACCOUNTABILITY
PHYSICAL AND MENTAL DEMANDS ANALYSIS
- F = Frequently indicates task is performed more than 10 times per hour or usually performed in the working conditions indicated
- SO = Sometimes indicates task is performed less than 10 times per hour or is periodically performed in the working conditions indicated
- SE = Seldom indicates task is only rarely performed or the working conditions indicated are only rarely encountered.
- Lifting / Carrying (less than 15 lbs): F ___ SO___ SE _X_
- Lifting / Carrying (15 – 35 lbs): F ___ SO___ SE _X_
- Lifting / Carrying (over 35 lbs): F ___ SO___ SE _X_
- Pushing / Pulling: F ___ SO___ SE _X_
- Handling / Gripping: F _X_ SO___ SE ___
- Keyboarding: F _X_ SO___ SE ___
- Reaching – Above / Below Shoulder Ht.: F ___ SO___ SE _X_
- Sitting: F _X_ SO___ SE____
- Standing: F ___ SO___ SE _X_
- Walking: F ___ SO___ SE _X_
- Climbing (Stairs, Ladders, Etc.): F ___ SO___ SE _X_
- Bending / Stooping: F ___ SO___ SE _X_
- Crouching / Kneeling: F ___ SO___ SE _X_
- Twisting (at waist): F ___ SO_X_ SE ___
- Hearing – Normal Required: F _X_ SO___ SE ___
- Vision – Normal Required: F _X_ SO___ SE ___
- Cognitive Ability – Memory, Judgment, etc.: F _X_ SO___ SE ___
- Cognitive Ability – Handle Pressure / Stress: F _X_ SO___ SE ___
- Working Environment – Outside (All Weather): F ___ SO___ SE _X_
- Working Environment – Inside (Climate Controlled): F _X_ SO___ SE ___
- Working Environment – Inside (Not Controlled): F ___ SO___ SE _X_
- Noise – Exposed To > 85 db: F ___ SO___ SE _X_
- Congested Worksite (Enclosed Space): F ___ SO___ SE _X_
- Driving – Car / Pick-up Truck: F ___ SO___ SE _X_
- Driving – Heavy Truck / Vehicle: F ___ SO___ SE _X_
- Rotating Shifts: F ___ SO___ SE _X_
OTHER WORKING CONDITIONS/ ENVIRONMENT
- Exposure to highly confidential and sensitive information.
- Exposed to crisis situations, including repeated highly graphic and disturbing content.
- Exposed to multiple screens for extended periods of time.
- Sitting in a continuous fixed position in front of a computer for extended periods of time.
