Hot Tub Maintenance Supervisor
Location: Big White Ski Resort, BC
Company: Big White Spa Services
Job Type: Winter, Full time
About the Role
Big White Spa Services is a well-established hot tub maintenance and repair company operating at Big White Ski Resort. We are looking for a reliable, organized, and practical Hot Tub Maintenance Supervisor to take a leading role in the day-to-day operation of our hot tub maintenance department.
This is a position with real responsibility and autonomy. You will oversee the daily workload, manage and support employees, deal with customer and guest issues, solve problems as they arise, and ensure our services are delivered to a high standard.
You will have the support of the General Manager when needed, particularly for larger or more complex issues, but we are looking for someone who is confident making decisions, taking ownership, and finding solutions independently.
No two days are likely to be the same, so the ability to adapt, prioritize, and problem-solve is essential.
Key Responsibilities
- Take responsibility for the day-to-day operation of the hot tub maintenance department
- Manage, support, and coordinate a team of hot tub technicians and maintenance staff
- Organize daily and weekly schedules and adjust workloads as priorities change
- Ensure scheduled hot tub checks, maintenance, repairs, and water changes are completed on time and to a high standard
- Deal with unexpected issues and problem-solve throughout the day
- Respond to urgent maintenance issues and coordinate the appropriate response
- Communicate professionally with property owners, property managers, customers, and resort guests
- Handle customer concerns and work to find practical and effective solutions
- Monitor the quality of work completed by employees and provide guidance and support where required
- Maintain accurate service records and ensure important information is communicated to the team
- Assist with inventory management and ensure the team has the necessary equipment, chemicals, and parts
- Assist with hands-on hot tub maintenance and repairs when required
What We're Looking For
We are looking for someone who is comfortable taking responsibility and doesn't need constant direction. You should be able to assess a situation, prioritize what needs to be done, and make sensible decisions.
The ideal candidate will be:
- A strong problem-solver with a practical approach
- Confident managing and communicating with employees
- Highly organized and able to manage changing priorities
- Comfortable dealing directly with customers and resolving issues professionally
- Able to work independently and take ownership of their responsibilities
- Calm and level-headed when dealing with unexpected problems or busy periods
- A strong communicator with good customer service skills
- Detail-oriented and committed to maintaining high standards
- Willing to be hands-on and lead by example
Experience and Qualifications
Previous experience in a supervisory, management, maintenance, hospitality, property management, or service-based role would be beneficial.
Experience with hot tubs, pools, plumbing, mechanical systems, or general maintenance would be an advantage, but it is not essential. We are happy to provide training in hot tub maintenance and our company procedures for the right candidate.
A valid driver's licence is required.
What We Offer
- A position with genuine responsibility and autonomy
- Great schedule to get out on the hill.
- The opportunity to lead and develop a team
- A varied role where no two days are the same
- Support from an experienced management team when needed
- Training in hot tub maintenance, systems, and company procedures
- Competitive compensation based on experience
- Ski pass reimbursement
- Accommodation available
If you are organized, practical, confident dealing with people, and enjoy solving problems and taking ownership of your work, we would like to hear from you.
Please apply with your resume and a brief description of why you feel you would be a good fit for the position.
Pay: From $28.00 per hour
Expected hours: 35.0 – 40.0 per week
Work Location: In person
