20 meilleures offres (customer service representative, blackburn hamlet on) (à pourvoir)

Guest Services Agent - Fairfield by Marriott
Bona Hospitality —Ottawa, ON
- 22,87 $ de l’heure
- 8 Heures
- Hospitalité
- Service à la clientèle
- Anglais
- Assurance Dentaire
Postuler rapidement
il y a 3 jours
Customer Service Representative
Raise —Gatineau, QC
- Contrat
- Travail hybride
- Analyse de données
- Anglais
- Diplôme d'études secondaires
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il y a 4 jours
Customer Service Agent 2- Part Time- Perm-Bilingual- Ottawa Walkley
Serco North America —Ottawa, ON
- De 24,35 $ à 30,11 $ de l’heure
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Member (Customer) Services Representative
Ukrainian Credit Union Limited —Ottawa, ON
- À partir de 40 000 $ par an
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
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- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 8 jours
Outside Sales and Customer Experience Representative
Essential Home Services —Nepean, ON
- 30 $ de l’heure
- Temps plein
- Service à la clientèle
- Pas d'expérience requise
- Diplôme d'études secondaires
- Heures d'arrivée et de départ flexibles
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16 h
Customer Service Representative
Spicers Canada —Ottawa, ON
- Fins de semaine au besoin
- Anglais
- Microsoft Office
- Saisie de données
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Customer Service Representative (CSR)
Dufresne Furniture and Appliances —Ottawa, ON
- De 18 $ à 21 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Hospitalité
- Service à la clientèle
- Assurance Dentaire
- Congés payés
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Customer Service Representative
Spicers Canada —Ottawa, ON
- Fins de semaine au besoin
- Vente
- Anglais
- Microsoft Office
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Customer Sales Representative
TMAlpha inc. —Ottawa, ON
- De 41 500 $ à 61 900 $ par an
- Embauche urgente
- Vente
- Service à la clientèle
- Pas d'expérience requise
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Bilingual Customer Service Advisor (French / English)
Echelon Insurance —Ontario
- De 40 800 $ à 62 700 $ par an
- Travail hybride
- Microsoft Word
- Anglais
- Esprit d'analyse
- Programmes de Bien-être
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Sales/Customer Service Representative
Prestige Business Strategies inc —Ottawa, ON
- De 750 $ à 1 250 $ par semaine
- Temps plein
- Hospitalité
- Service à la clientèle
- Pas d'expérience requise
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Bilingual Customer Service Specialist
Tech Mahindra —Ontario
- 21 $ de l’heure
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
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il y a 9 jours
Customer Service and Sales Consultant
iTan Advanced Tanning Studios —Nepean, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Marchandisage
- Nettoyage
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il y a 2 jours
Customer Service/Sales Representative
Green Unlimited Inc —Ottawa, ON
- À partir de 20 $ de l’heure
- Fins de semaine au besoin
- Logiciels de GRC/CRM
- Google Suite
- Pas d'expérience requise
- Assurance Dentaire
- Assurance Vision
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il y a 4 jours
Customer Experience Associate - Rentals - Lake Opeongo - Algonquin Park
Algonquin Outfitters —Ontario
- 17,60 $ de l’heure
- Temporaire
- Service à la clientèle
- Nettoyage
- En présentiel
- Réductions Tarifaires
- Assurance Dentaire
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Guest Service Representative - Metcalfe Hotel
Gray Collection —Ottawa, ON
- Fins de semaine au besoin
- Bar
- Anglais
- Hôtel
- Régimes de participation aux bénéfices
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Customer Service Representative
Routes Car Rentals —Ottawa, ON
- À partir de 18 $ de l’heure
- Temps plein
- Anglais
- Mathématiques
- Conduite de véhicule
Postuler rapidement
il y a 3 jours
Customer Service Associate (Part-Time)
Royal Distributing —Ottawa, ON
- À partir de 17,60 $ de l’heure
- Heures supplémentaires
- Marchandisage
- Caisse
- Compétences en communication
il y a 4 jours
On-Site Customer Service Representative
NTT DATA Canada, Inc. —Ottawa, ON
- 19 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Diplôme d'études secondaires
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours
Customer Service Representative (On Site)
NTT DATA Canada, Inc. —Nepean, ON
- 19 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Diplôme d'études secondaires
- En présentiel
- Assurance Invalidité
- Assurance Dentaire
il y a 9 jours

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Guest Services Agent - Fairfield by Marriott

Bona Hospitality -
Ottawa, ON

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Détails du poste

Temps plein
22,87 $ de l’heure
Il y a 3 jours

Profil recherché

Français
Hospitalité
Service à la clientèle
Relations de travail
Anglais
Traitement des plaintes
Diplôme d'études secondaires
Caisse
Service à la clientèle
Hôtellerie
Orientation axée sur le service à la clientèle
POS
Réception
Relations publiques
Service aux visiteurs
Étiquette au téléphone
Affaires
Procédures opératoires normalisées (PON)
Résolution des problèmes de la clientèle
Coordination d'équipe

Description complète du poste

JOB SUMMARY

To work with the Front Office Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence to all hotel policies, procedures, regulations and standards while striving towards total guest satisfaction. Ensure that front desk operations are working in a professional manner at all times. To assist the Front Office Manager & Supervisors in all areas to ensure a correct and smoothly operating department.

The Guest Service Agent is responsible for ensuring guest satisfaction through proper and effective interpersonal skills and the proper execution of Front desk operations in the PMS system. Achieve goals that support the overall company’s objectives while developing and building relationships. The Guest Service Agent is responsible for providing professional and friendly service for guests and ensuring that all front-line operations run smoothly.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

· Personally demonstrating a commitment to guest service in responding promptly to guests’ needs/complaints.

· Empowered to deliver exceptional guest service by responsive guest assistance in a professional manner.

· Maintaining Guest Service as the driving philosophy of the hotel.

· To work in an efficient manner to maximize productivity and guest care following procedures set down in the Standards and Procedure Manual.

· To bring urgent matters to the attention of the Front Office Manager, Supervisor, General Manager, Assistant General Manager.

· To maintain standards of punctuality.

· To attend meetings as requested and to recognize the importance of contributing new ideas and initiatives to the overall success of the operations.

· To maintain a professional and effective working relationship with all departments to ensure that all departments are informed of any potential problems or situations.

· To work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve standards and in conjunction with company policies.

· To contribute to the overall security of the Hotel by recognizing and correcting potential security problems.

· Ability to operate the system manually.

· Attend staff meetings.

· Responsible for ensuring full compliance with protocols and procedures related to any front office operations and emergencies on an ongoing basis.

· Up to date on best guests and Marriott Reward members.

· Checks cleanliness of lobby and public areas and proper lighting.

· Check arrivals (daily and weekly) and prepare and check VIP arrivals following up with other departments as needed.

· Follow up with No-Shows.

· Co-ordinates and communicates with affected departments for out-of-order rooms, late check-outs, stay-overs, early arrivals, etc., in order to maintain Front Office functions properly and ensure guest satisfaction.

· Answer guest's inquiries, make reservations, process Market purchases, update folios, ensure proper postings and attend to the needs of the guests.

· Promotes and maintains good public relations.

· Motivates and maintains good staff relations.

· Adheres to hotel policies

· Follows up on credit check report.

· To bring forward any concerns to Supervisors, Front Office Manager, Assistant General Manager.

· Adheres to and ensures a neat appearance, as well as proper and appropriate attitude and behaviour.

· Monitors the current status of coupons, discounts, and other promotional programs.

· Remain up to date on all interfaced systems (EDC, phones, movies, key systems)

· Monitors the current status of coupons, discounts, and other promotional programs.

· Knows how to operate PMS, POS and other front-office equipment and interfaces.

· Ensure issued front desk floats are correct at all times

· Be aware of what is happening at the hotel and surrounding area for the week;

· Regularly review physical and reservation inventory;

· Ensure shift checklists are accurately completed

· Update and follow through with other departments concerning guest requests;

· Be aware of and maintain all Standard Operating Procedures of the Front Desk functions.

· Other tasks as required

Minimum Qualifications

· Bilingualism (French & English) preferred

· Must have a minimum of 6-12 months customer service experience

· Possess a strong commitment to delivering exceptional guest service

· Ability to respond professionally and empathically to guest concerns/complaints

· To respond promptly to guest needs & follow through effectively

· Cash handling experience

· Demonstrate professional telephone etiquette at all times

· Considerate of guest security

· Adhere to all Company, hotel & departmental policies & SOPs

· Team player/collaborator

· Ability to respond quickly in a dynamic & changing environment

· Must have the ability to communicate verbally & in writing in a professional manner to guests and staff

· Must have the ability to express themselves diplomatically with staff and guests

· Must be able to work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve and maintain standards.

· Must demonstrate the ability to independently solve problems

· Must be able to work & concentrate in a high volume area

· Must be efficient, well-organized and able to handle multiple tasks

· Strong follow-through abilities

· Must have an energetic, positive approach and attitude to work

· Take initiative in all facets

· Hospitality driven

· Must be familiar with the surrounding area and events

· Have knowledge of hotel fire and safety procedures.

· Must be able to stand & walk for a minimum of 8hr time period

Education Requirements

· General Education Diploma (GED) or equivalent.

· Degree in hospitality management, business administration, or a related field is an asset.

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at [email protected].

#BonaHiring

Job Type: Full-time

Pay: $22.87 per hour

Benefits:

Dental care
Extended health care
On-site parking

Education:

Secondary School (preferred)

Experience:

Customer service: 2 years (preferred)
Hospitality: 2 years (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (blackburn hamlet on)

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