Plaza Premium Group is the global leader in 360-degree airport hospitality and passenger service solutions, operating across 600 international and domestic airports in 150 countries, proudly serving 30 million passengers annually with world-class services and 1.8 million Smart Traveller members.
From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travellers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!
Job Summary
The Legal & Compliance Coordinator supports the Legal & Compliance team across Plaza Premium Group's Canadian portfolio, serving as the central coordination point for legal risk matters, including incident and claims management, employment-related legal matters, regulatory documentation, and external counsel support. This role serves as a central coordination point for legal risk matters arising from Canadian operations.
Key Responsibilities
Incident & Claims Management
● Coordinate intake, documentation, and tracking of guest and employee incidents, ensuring matters are logged, updated, and escalated to Legal & Compliance leadership in a timely manner.
● Support evidence preservation, file organization, and compilation of supporting records for claims, investigations, and legal review.
● Monitor open matters and follow up with relevant stakeholders to ensure timely responses and closure; prepare summaries and trend reports on incidents and claims for Legal & Compliance leadership.
● Support preparation and submission of matter-related documentation to internal stakeholders, insurers, and external parties as required.
Employment-Related Legal Matters
● Coordinate the legal aspects of employment-related matters, including workplace investigations, employment claims, and demand letters, in partnership with HR, operational leaders, and external counsel.
● Maintain confidentiality and documentation controls for employment disputes, disciplinary matters, and workplace investigations, compiling and organizing supporting records for legal review.
● Track case status, manage follow-up actions, and coordinate internal communications on active employment related legal matters.
● Maintain employment-related legal records in an organized, accurate, and secure manner consistent with legal recordkeeping requirements.
Regulatory & Airport Authority Support
● Coordinate responses to, and documentation requests from, airport authorities, regulators, landlords, and other external bodies.
● Track compliance deadlines, submissions, and required follow-up actions across Canadian operating locations.
● Maintain organized records of permits, correspondence, notices, and other regulatory documentation relevant to operations.
● Support audits, reviews, and compliance-related inquiries by gathering information and preparing supporting materials.
External Counsel Coordination
● Serve as the primary point of contact for coordinating with external legal counsel on assigned matters.
● Maintain litigation, claims, and legal matter trackers, coordinate document collection, status follow-up, and information flow between internal stakeholders and external counsel.
● Prepare periodic matter summaries and status reports to support Legal & Compliance leadership visibility and decision-making.
General Support
● Support process improvements, reporting enhancements, and documentation standardization across Legal & Compliance coordination activities.
● Provide support on ad hoc legal, compliance, and operational risk projects as assigned.
Qualifications
● Bachelor's degree in Legal Studies, Business, or a related field preferred.
● 3–5 years' experience in legal operations, compliance support, claims administration, or coordination of employment-related legal matters.
● Experience supporting sensitive workplace, regulatory, or incident-related matters with strong attention to confidentiality and accuracy.
● Familiarity with legal and employment-related documentation, claims tracking, records management, and issue escalation processes.
● Strong organizational and project coordination skills, with the ability to manage multiple matters, deadlines, and stakeholders simultaneously.
● Excellent written and verbal communication skills, with the ability to prepare clear legal and compliance documentation and follow up effectively with internal and external parties.
● Proficiency in Microsoft Office, including Excel, Word, and Outlook; experience maintaining trackers, logs, and reporting dashboards is an asset.
● Ability to work independently, exercise sound judgment, and handle confidential and privileged information with discretion.
● Knowledge of Canadian employment, privacy, or regulatory environments is an asset.
● Bilingual English/French strongly preferred
Why Join Us?
At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.
Ready to make your next career move?
Apply today and help us shape the future of our workplace.
Plaza Premium Group offers:
- Paid health benefits package
- Access to our Global lounges for you and your family
- Smart Traveler Loyalty Program Recognition
We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.
We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.
Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.
We thank all applicants in advance for their interest, however only those being considered will be contacted.
Pay: From $65,000.00 per year
Work Location: In person
