8 meilleures offres (desk analyst, brampton, on) (à pourvoir)

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- 60 000 $ par an
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Symcor Inc. —Mississauga, ON
- Temps plein
- Compétences rédactionnelles
- Maintenance
- Recherche
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il y a 10 jours
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- 50 000 $ par an
- Temps plein
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il y a 11 jours
IT Deskside Support Analyst
Gate Group —Mississauga, ON
- Anglais
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il y a 4 jours
Student Technical Analyst
Bird Construction —Mississauga, ON
- De 24 $ à 28 $ de l’heure
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goeasy —Mississauga, ON
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Equites Pre-Trade Production Support
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IT Service Desk Analyst (Level 1)

The Central Group Ltd. -
Mississauga, ON

Postuler dès maintenant

Détails du poste

Temps plein
60 000 $ par an

Profil recherché

Jira
Soutien bureautique
Microsoft Outlook
Informatique
Port de charges lourdes
Service à la clientèle
Études postsecondaires
Windows
Matériel informatique
Orientation axée sur le service à la clientèle
Réseaux informatiques
SharePoint
Service Now
VMware
Compétences en communication
Active Directory
Appareils mobiles
Gestion des identités et de l'accès
VPN

Description complète du poste

Central is an industry leader in performance-driven marketing-at-retail solutions; specializing in both packaging and point-of-purchase (POP) display with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

If you embody integrity, teamwork, passionate excellence, and you enjoy working in a high-performing and high-energy environment, we are currently recruiting a highly motivated individual for the role of IT Service Desk Analyst (Level 1)!

As a IT Service Desk Analyst (Level 1), you are the first point of contact for employees seeking IT support. You play a key role in delivering a seamless technology experience by resolving day-to-day technical issues, guiding users, and ensuring systems run smoothly. This is a hands-on, people-focused role where strong communication skills are just as important as technical know-how.

Essential Duties and Responsibilities:

Act as the first point of contact for IT support providing remote or in-person support
Troubleshoot and resolve hardware, software, and access issues for end users
Support Microsoft 365 applications (Teams, SharePoint, Outlook, Office)
Manage user accounts and permissions in Active Directory and related systems
Set up, configure, and deploy laptops, desktops, and mobile devices
Assist with onboarding/offboarding by provisioning and deprovisioning user access
Support remote access tools including VPN connectivity
Maintain accurate records of IT assets and inventory
Perform basic troubleshooting for printers, phones, and peripheral devices
Assist with data backup restores and basic system recovery tasks
Document solutions and contribute to knowledge base articles
Escalate complex issues as needed while actively learning from senior IT team members

Required Skills & Qualifications

Post-secondary education in Information Technology, Computer Science, or equivalent experience
1-3 years of experience in a service desk or technical support role (or strong internship/co-op experience)
Hands on experience with Microsoft 365 and or/ Dynamics 365 and Windows environments
Basic understanding of Active Directory, user management, and permissions
Familiarity with device imaging and deployment processes
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Ability to prioritize and manage multiple requests in a fast-paced environment

Nice to Have (but not required)

Exposure to tools like Dynamics 365, VMware, or backup solutions
Experience with ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Management)
Basic networking knowledge (VPN, Wi-Fi troubleshooting)

Working Conditions:

Work may be performed in office, warehouse, and production environments
Ability to lift and move IT equipment (up to 50 lbs) as needed (e.g., desktops, monitors, printers)
This role supports multiple locations within the organization and requires occasional travel between The Central Group of Companies including:
Head Office: 5526 Timberlea Blvd, Mississauga, ON L4W 2R7
Innovation Center: 235 Superior Blvd, Mississauga, ON L5T 2L6
Packaging Technologies Inc: 310 Courtland Ave A, Concord, ON L4K 4Y6
Independent Corrugator Inc: 1177 Aerowood Dr, Mississauga, ON L4W 1Y6
Travel is typically planned and local, providing the opportunity to build relationships across teams

Why This Role is Great

Opportunity to build foundational IT skills across a wide range of technologies
High visibility role with direct impact on employee experience
Collaborative team environment with opportunities to learn and grow
Pathway to more advanced IT roles

About The Central Group of Companies

Central is an industry leader in performance-driven marketing-at-retail solutions, specializing in both packaging and point-of-purchase (POP) display with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

Central Group is committed to equal opportunity employment. This position is for a current vacancy, and accommodations are available upon request from people with disabilities during the recruitment and selection process. We also use AI-assisted tools provided through our recruitment platforms to support the review and ranking of applications. These tools support, but do not replace, human decision-making, and final hiring decisions are made by our team.

We thank all applicants, however, only those selected for an interview will be contacted.

Salary: $60,000 annually

About The Central Group of Companies

The Central Group of Companies is a Platinum Best-Managed Company, and an industry leader in Performance at Retail. For 40+ years, Central has provided its impressive client base with retail packaging, displays, and fixtures that deliver measurable results. We combine proprietary shopper marketing techniques with award-winning design, excellence in operations and retail installation, to bring innovative and value-engineered solutions to our clients.

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