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IT, Customer Solutions Analyst

Day & Ross -
Brampton, ON

Postuler rapidement

Détails du poste

Temps plein

Profil recherché

Certification ITIL
Centre d'appels
Salesforce
Gestion de projet
Baccalauréat
Amélioration continue
Analyse des besoins
APIs
Cas de test
Diplôme d'études collégiales (hors Québec)
Exigences d'affaires
Informatica
Affaires
Recueil des besoins

Description complète du poste

You belong at Day & Ross.

Solutions Analyst, Sales Operations
Full-time
Brampton, ON

The Solutions Analyst – Customer Solutions will be responsible for supporting the implementation of process and technology changes with key partners. It is critical that the incumbent have an understanding of best practices and technology to improve and enhance what and how we communicate with key partners. The incumbent must possess the requisite skills to support the requirements gathering, process mapping, testing and assessment, and communication of findings to relevant

How You’ll Help

Collaborates with the Business Solutions Specialist and business users to determine a project or initiative’s requirements through interaction and research.
Able to articulate the voice of the customer and partner to provide progressive and practical solutions to internal and external stakeholders that drive value in our services
Actively participates in interviews with the Solutions Specialist to capture requirements in workshops, questionnaires, site visits, workflow storyboards, user story constructs, use cases, and other methods as appropriate
Work closely with customers, sales leaders, customer care, and external partners to capture business requirements & enhancements to identify and document requirements for priorities
Supports recommended solutions to drive efficiencies in partner relations with standardization of partner services
Translate business requirements to technical requirements. This includes using powerful analysis and modeling tools to match functional and strategic business objectives with practical technical solutions
Ability to provide advice for solutions beyond the current problem to solution for the future
Identifies the portability and impact of solutions beyond the functional area being assessed
Creates process models, specifications, diagrams, and charts to provide direction to developers and the project team
Supports the creation of test scripts, test plans and test scenarios which are based on the as-is state as well as the to-be objective to ensure requirements are met
Leads the QA of solutions to ensure features and functions have been enabled and optimized and requirements met.
Support development of training materials
Supports go live activities to assist with resolution of identified defects or enhancements
Provides ongoing support to Super User Network
Supports Application Management Support (AMS) with clarifying impact of tickets and work orders as required.
Actively participates with feedback to the Project Manager, Solutions Specialist, Testing Manager, and business users during project review sessions

Your Skills & Experience:

Completion, or enrolled in, Business Analysis certification
College diploma or university degree in the field of business administration, finance, or information systems. Professional certification recommended.
ITIL certification recommended
Experience working with SalesForce is an asset
Experience with customer facing technologie / is required. .
Experience with call centre procedures and technologies is required
2 years experience, preferably in the transportation/ogistics industry is considered an asset
Proven experience with process and technical requirements analysis, elicitation, modeling, verification, and methodology development
Familiarity Experience with integration software and customer facing technologies (EDI/API/Informatica) is required
Strong interpersonal skills – ability to ask insightful questions to retrieve required information needed from stakeholders and provide regular feedback to the Solutions Specialist
Great listening skills - able to translate functional requirements into technical specifications
Ability to impact and influence stakeholders to support changes in process or technology
Comfort with supporting stakeholder meetings and eliciting requirements
Ability to identify technical issues or opportunities and translate these to a functional outcome back to the Solutions Specialist
Documentation Skills/technical writing - including requirements documents, reports, specifications, plans and analysis.
Knowledge of Business Processes – ability to have a Bbusiness oriented vision
Ability to convert specifications into test cases and group into test cycles. Leading stakeholders/Super Users through test cycles
Ability to identify change impacts from process/system changes and convert input into training material creation
A mindset of continuous improvement
Knowledge of Project Management Fundamentals.
IT Fluency – demonstrate a clear understanding of how different IT products are related, interface with and connect to each other, as well as the positive or negative effect they may have in a given situation.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values

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