20 meilleures offres (it analyst, brampton, on) (à pourvoir)

Product Support Analyst
CMiC —Toronto, ON
- De 45 000 $ à 55 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Bases de données
- Baccalauréat
- Programmes de Bien-être
- Assurance Dentaire
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Technical Support Analyst II (Help Desk)
NPL Canada Ltd. —Vaughan, ON
- De 85 000 $ à 95 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Outlook
- Microsoft Office
- Baccalauréat
- Indemnité kilométrique
- Assurance Dentaire
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16 h
SAP Systems Analyst – Finance
Lactalis Canada Inc —Etobicoke, ON
- De 88 400 $ à 110 500 $ par an
- Temps plein
- Travail hybride
- Gestion de projet
- Capacités de présentation
- Diplôme universitaire non requis
- Réductions Tarifaires
- Programmes de Bien-être
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WMS Technical Specialist - 3PL Business Analyst
Kintetsu World Express Inc. —Mississauga, ON
- De 75 000 $ à 85 000 $ par an
- Contrat
- Travail hybride
- Ingénierie
- Bases de données
- SQL
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Senior Technical Support Analyst, Alpha (Remote) - $60,000/year USD
Crossover —Mississauga, ON
- Temps plein
- Télétravail
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il y a 2 jours
Supply Chain Business Systems Analyst (IT)
Arterra Wines Canada —Mississauga, ON
- De 97 301 $ à 133 789 $ par an
- Temps plein
- Travail hybride
- Systèmes PGI
- Bases de données
- En présentiel
- Bourses d'Études
Deskside Support Analyst, FoxWise
Compugen Inc —Ontario
- De 21 $ à 38 $ de l’heure
- Temps plein
- Travail hybride
- Informatique
- Windows
- Diplôme universitaire non requis
il y a 3 jours
Desktop Analyst
Woodbine Entertainment Group —Toronto, ON
- De 62 000 $ à 70 000 $ par an
- Temps plein
- Informatique
- Informatique
- Baccalauréat
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12 h
IT Analyst
goeasy —Mississauga, ON
- De 66 000 $ à 77 000 $ par an
- Windows
- Microsoft Office
- SharePoint
- Bourses d'Études
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il y a 1 jour
Systems Analyst - Information Services
William Osler Health System —Brampton, ON
- De 90 402 $ à 113 022 $ par an
- Fins de semaine au besoin
- Travail hybride
- Service à la clientèle
- Gestion de projet
- Diplôme universitaire non requis
Postuler rapidement
10 h
IT - Business Analyst - Level 1
Achēv —Mississauga, ON
- 60 000 $ par an
- Temporaire
- Microsoft Excel
- Azure
- Ingénierie
Postuler rapidement
il y a 2 jours
IT Operations Analyst
Legrand North America —Mississauga, ON
- De 95 000 $ à 115 000 $ par an
- Temps plein
- Systèmes PGI
- Gestion de projet
- Baccalauréat
- Assurance Invalidité
- Congés payés
IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Outlook
- Informatique
- Port de charges lourdes
IT - Business Intellience Analyst
Achēv —Mississauga, ON
- De 50 000 $ à 65 000 $ par an
- Temporaire
- Informatique
- SQL
- Esprit d'analyse
Postuler rapidement
il y a 2 jours
IT Systems Analyst
Rexall Pharmacy Group LTD —Mississauga, ON
- De 65 858 $ à 86 438 $ par an
- Azure
- Recherche
- Windows
Postuler rapidement
Systems Operation Analyst
Woodbine Entertainment Group —Toronto, ON
- De 90 000 $ à 105 000 $ par an
- Temps plein
- Azure
- AWS
- Réseaux informatiques
Postuler rapidement
12 h
IT Service Delivery Analyst
goeasy —Mississauga, ON
- De 82 500 $ à 88 000 $ par an
- Sur appel
- Informatique
- Informatique
- Ingénierie
- Bourses d'Études
Postuler rapidement
Analyst, Manufacturing Systems
Magna International —Mississauga, ON
- De 75 000 $ à 85 000 $ par an
- Temps plein
- Informatique
- Informatique
- Ingénierie
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8 h
IT Service Desk Analyst
Gateway Casinos Corporate Office —Etobicoke, ON
- 53 147 $ par an
- Temps plein
- Microsoft Powerpoint
- Informatique
- Microsoft Excel
il y a 10 jours
Systems Analyst
Precinmac —Milton, ON
- De 40 $ à 45 $ de l’heure
- Temps plein
- Azure
- Systèmes PGI
- Microsoft Office
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it analyst (brampton, on)

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Product Support Analyst

CMiC -
Toronto, ON

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Détails du poste

Temps plein
De 45 000 $ à 55 000 $ par an

Profil recherché

Français
Service à la clientèle
Soutien technique
Bases de données
Baccalauréat
Compétences en communication

Description complète du poste

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.

In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Position Scope

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyse screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

Important Information:

The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Duties & Responsibilities

Answer client queries and provide basic direction and training on common issues
Triage product queues and prioritize issues according to their severity
Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
Participate in project and team meetings; interacting and collaborating with team members
Leverage and contribute to the Knowledge Base to assist with the resolution of issues
Relay feedback to Product Managers so that the product can be improved
Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed

This role is for you if:

You would rather spend most of your time on challenging issues rather than handling simple support requests
You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

Requirements

College/University Degree
Proficiency in spoken and written French
Excellent communication skills, both verbal & written
Exceptional analytical and problem-solving skills
A passion for exploring new software, ability to grasp new concepts and learn quickly
Extremely detail oriented with the ability to manage and prioritize workflow
Facilitate communication of information between team members and Product Groups
Previous technical support experience or customer service experience
Able to operate in a fast-paced environment
Team-player, strong work ethic and a positive attitude

Benefits

Competitive benefits Package (including Health & Dental benefits)
Paid vacation and personal days
Townhall meetings where all employees are encouraged to participate in open discussions
Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
Outdoor lunch space, including picnic tables
An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
Health and Wellness focus including virtual yoga classes and wellness webinars
RRSP Matching Program after 2 years of employment
Experience in a rapidly growing, socially responsible corporation

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it analyst (brampton, on)

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