20 meilleures offres (supervisor, parks, brampton, on) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : supervisor, parks (brampton, on)

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Service Shop Manager

Confidential
Woodbridge, ON

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Détails du poste

Temps plein
De 110 000 $ à 120 000 $ par an

Profil recherché

Utilisation d'un ordinateur
Systèmes d'exploitation
Expérience en mécanique
Systèmes PGI
NetSuite
Expérience en supervision
Construction et rénovation
Leadership
Permis de conduire

Description complète du poste

Service Shop Manager

Confidential Employer
Woodbridge, Ontario
Full-Time | On-Site

Our client, an established equipment company located in Woodbridge, is looking for a hands-on, highly organized Service Shop Manager to lead the daily operation of a busy equipment service facility.

This is a key leadership and operations role for someone who understands equipment repairs, mechanics, parts, scheduling, customer urgency, rentals, work orders, and the importance of accurate system documentation.

The right person will be comfortable leading technicians, coordinating repair priorities, keeping work orders current, following up on parts and approvals, communicating with customers and internal teams, and keeping the shop moving efficiently from intake through completion and invoicing.

This is an excellent opportunity for a practical, service-minded leader who enjoys being close to the work, supporting mechanics, solving problems, and helping run a clean, organized, high-output service operation.

What You Will Do

As Service Shop Manager, you will be responsible for managing the day-to-day flow of the shop, coordinating technicians, tracking repair progress, supporting customer communication, and ensuring service work is completed properly, efficiently, and professionally.

Your responsibilities will include:

Planning and organizing the daily shop schedule before technicians begin work
Assigning work to mechanics based on priority, skill set, equipment needs, customer commitments, rentals, PDIs, and promised completion times
Monitoring technician progress throughout the day and adjusting priorities as needed
Coordinating equipment repairs, PDIs, rental equipment, field service support, and customer repair work
Keeping work orders accurate, complete, updated, and ready for billing
Using service/work order systems to manage repair records, parts, job notes, costing, technician time, and invoicing information
Preparing or assisting with repair quotes, estimates, job costing, customer approvals, and customer updates
Tracking technician time, repair notes, service information, and required documentation
Following up on parts, approvals, estimates, repair information, customer updates, and job completion
Working closely with parts, purchasing, rentals, administration, sales, and field service staff
Communicating repair status and service updates to management and relevant departments
Helping control repair costs, reduce downtime, improve job profitability, and increase shop efficiency
Coordinating incoming and outgoing equipment, deliveries, pickups, rentals, and customer equipment
Ensuring equipment condition, serial numbers, hour meters, photos, and customer concerns are recorded accurately
Maintaining a clean, organized, safe, and professional service facility
Supporting, coaching, and holding technicians accountable while maintaining a respectful and positive shop culture

What We Are Looking For

We are looking for someone who is organized, practical, accountable, and comfortable managing a busy service environment with multiple priorities moving at once.

The ideal candidate will have:

Experience managing, supervising, or coordinating a mechanical, equipment, truck, construction, industrial, rental, or heavy-equipment service shop
Strong understanding of repair workflow, technician scheduling, parts ordering, service documentation, and customer urgency
Comfort using computer systems daily, including work order, ERP, service, parts, or inventory systems
Strong leadership skills with the ability to manage mechanics, keep people accountable, and communicate clearly
Excellent follow-up, organization, prioritization, and problem-solving skills
Ability to work in a fast-paced environment where priorities can change quickly
Valid driver’s licence
Willingness to learn and work within the company’s service and operating systems

Nice to Have

The following experience would be considered an asset:

Heavy equipment, aerial equipment, rental equipment, construction equipment, or industrial service experience
Experience with NetSuite, Shepherd, ERP systems, service software, work order systems, or parts/inventory systems
Background as a mechanic, lead hand, shop foreman, service coordinator, parts/service manager, service manager, or similar role
Ability to read parts diagrams, service manuals, repair notes, technical information, and equipment documentation
Experience preparing quotes, tracking job costing, reviewing work orders, supporting invoicing, and reporting on service activity
Experience helping build, improve, or lead a shop or field service team

You May Be a Strong Fit If You Are the Person Who:

Knows what every mechanic is working on
Follows up until jobs are complete
Keeps work orders clean and updated
Does not let parts issues sit
Communicates before small problems become big ones
Can work effectively with mechanics, office staff, management, customers, drivers, and suppliers
Understands that system work is part of running a profitable service operation
Takes pride in a clean, organized, high-output shop
Can maintain accountability while also building morale and trust

Working Conditions

This is a full-time, on-site position based primarily at a Woodbridge service facility.

The role is Monday to Friday, with flexibility required based on business needs, equipment issues, customer commitments, and operational demands.

The position involves a combination of shop-floor presence, technician coordination, system/admin work, customer/vendor communication, and management reporting.

Compensation and Benefits

Compensation will be competitive and based on experience, leadership ability, technical background, and service management experience.

A comprehensive health and dental benefits plan is provided. Long-term disability dues are paid by the employee.

How to Apply

If you are a hands-on service leader who enjoys keeping a busy shop organized, productive, accountable, and customer-focused, we would like to hear from you.

Please apply with your resume to [email protected].

Pay: $110,000.00-$120,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
On-site parking
Paid time off
Vision care

Work Location: In person

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