11 meilleures offres (call center supervisor, brampton on) (à pourvoir)

Supervisor, Patient Care
Specialty Health Network Inc. —Mississauga, ON
- De 60 000 $ à 82 500 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
Service Ontario - Customer Support Manager
Staples —Oakville, ON
- De 39 300 $ à 45 700 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
Supervisor, Client Services
Skilled Trades Ontario —Mississauga, ON
- De 60 642,40 $ à 79 591,20 $ par an
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Assurance Dentaire
- Programme d'Aide aux Employés
il y a 5 jours
Manager, Technical HCM Contact Center / Gestionnaire, Centre de contact technique HCM
ADP —Etobicoke, ON
- De 102 200 $ à 152 200 $ par an
- Travail hybride
- Bilingue
- Anglais
- Expérience administrative
- Programmes de Bien-être
- Assurance Invalidité
Team Leader - Sales Support
ENERCARE —Toronto, ON
- De 59 564 $ à 95 302 $ par an
- Heures supplémentaires
- Microsoft Excel
- Vente
- Salesforce
Postuler rapidement
Manager, CS and Estore Omni Contact Centre Operations & Training (12 month contract)
Samsung —Mississauga, ON
- De 98 000 $ à 128 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Service à la clientèle
- Assurance Dentaire
23 h
Customer Care Manager
International Customer Care Services —Vaughan, ON
- De 40 000 $ à 46 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Congés payés
Postuler rapidement
Manager, Customer Operations
407 ETR —Woodbridge, ON
- De 90 000 $ à 125 000 $ par an
- Temps plein
- Bilingue
- Service à la clientèle
- Microsoft Office
2 h
Support Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Oakville, ON
- Temps plein
- Service à la clientèle
- Systèmes PGI
- Expérience en supervision
Postuler rapidement
il y a 5 jours
Sr Principal Product Manager, Contact Center Platforms
Ingram Micro —Mississauga, ON
- De 150 000 $ à 170 000 $ par an
- Temps plein
- Ingénierie
- Baccalauréat
- Gestion de produits
- Assurance Invalidité
- Assurance Dentaire
Senior Manager, Sales Product Technology
Mattamy Homes —Mississauga, ON
- Temps plein
- Vente
- Baccalauréat
- Diplôme universitaire non requis
il y a 6 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center supervisor (brampton on)

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Supervisor, Patient Care

Specialty Health Network Inc. -
Mississauga, ON

Postuler dès maintenant

Détails du poste

Temps plein
De 60 000 $ à 82 500 $ par an

Profil recherché

Bilingue
Français
Service à la clientèle
Centre d'appels
Anglais
Microsoft Office
Baccalauréat
Leadership

Description complète du poste

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Nature and Scope

The Patient Care Supervisor is responsible for overseeing the day-to-day operations for the PCS/PCC team. The scope of these tasks can include, but will not be limited to: overseeing the program case load, escalations where needed, coaching and mentoring of any direct reports with regards to customer service, reimbursement, training/services coordination, etc, and managing the required scope of service for a variety of programs. Attention to and the ability to coach to customer Key Performance Indicators (KPIs) identified for the program is fundamental to this role.

What you will do

Monitor the “queue”, assign patients to team members, move resources as required, and action activities to ensure completion and successfully resolve any backlog
Responsible for overseeing processes and work flows to ensure patient, scheduling and clinic location, and coordination of prescription to SDM stores are aligned with business objectives, client, and patient satisfaction
Work with the team to ensure all the Service Level Agreements (SLAs) and KPIs for the client and department are achieved
Ensure appropriate level of staffing to cover required shift schedules
Assist with the implementation of new programs requiring PCS support
Support the day-to-day needs of the PCS/PCC through collaboration with management teams, Field Case Managers/Case Managers, and other departments as necessary
Liaise with the Field Case Management/Case Management teams to escalate patient concerns and clinical issues to promote the patient and physician experience and drive positive patient outcomes
Manage the PCS/PCC team on a daily basis by leading team meetings, managing performance, and completing the annual performance review process where required
Identify training needs of the PCS/PCC team and provide or seek training as required for the team on a regular basis
Support the PCS/PCC to be a patient advocate, exploring all options for funding of medications, determine coverage details, advise on initiating appeals, and managing reimbursement escalations to facilitate a successful outcome of the reimbursement process
Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information
Understand the molecule(s) in full detail in order to support the PCS/PCC team
Responsible to report and identify adverse events and product complaints
Ability to work and train in the various IT platforms of SHN which include but are not limited to: Salesforce, Microsoft Office, SHN Reporting
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What you will need

University degree
Proven experience in a leadership/supervisory role, preferably in a Customer Service, Call Centre, or pharmaceutical industry setting
3-5 years’ experience in the healthcare or pharmaceutical industry, preferably working directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)
3-5 years’ experience in a Customer Service or Call Centre setting
Good understanding of Specialty Pharmacy business, structure of programs, delivery of program services, customer base and client-centered approach
Must work well under pressure, with changing deadlines from external forces, changing priorities and projects with multiple individuals within the organization
Incumbent must have superior relationship building skills as they deal with individuals at all levels of the organization
Bilingualism (French & English) preferred

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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call center supervisor emplois - brampton on

Supervisor, Patient Care

Service Ontario - Customer Support Manager

Supervisor, Client Services

Manager, Technical HCM Contact Center / Gestionnaire, Centre de contact technique HCM

Team Leader - Sales Support

Manager, CS and Estore Omni Contact Centre Operations & Training (12 month contract)

Customer Care Manager

Manager, Customer Operations

Support Manager

Sr Principal Product Manager, Contact Center Platforms

Senior Manager, Sales Product Technology

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