JOB TITLE: General Manager, Aftermarket
BRANCH: Saskatchewan / Manitoba
REPORTING TO: VP Product Support
Rocky Mountain Equipment (RME) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.
The key focus of this position will be revenue growth, margin growth, marketing programs, and training and people development, relative to service and parts departments offering across all branches of RME. The GM, Aftermarket will be expected to create and implement an operating, sales and marketing strategy that is designed to meet the aggressive goals and objectives set by the CEO in regard to service and parts gross profits, payroll costs, WIP, net truck expenses, unapplied time, technician efficiency, warranty recovery, customer service and market opportunity.
Job Duties and Responsibilities Include:
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Executing on Parts &Service strategy and create efficiencies to better service Rocky Mountain Equipment’s customers
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Execute on Parts &Service division’s business plan to identify and evaluating all current and new service business growth opportunities
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Deploying actionable plans that improve the profitability of branch Parts & Service departments
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Leading Regional Aftermarket Sales Managers to improve Customer Satisfaction Index scores with the implementation of targeted training and best practices in conjunction with RME Training and Development
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Developing in conjunction with Rocky Mountain Equipment’s Recruitment/HR team, a strategic recruitment plan to deliver local, national, and international heavy/agricultural equipment mechanic talent
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Leading Parts & Service divisions in establishing key customer relationships with targeted contact management and on-site customer visits as well as identifying and leveraging strategic accounts
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Gathering market intelligence for corporate service marketing development
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Creating corporate reports and forecasts for presentation to VP of Fixed Operations
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Overseeing RME’s Service Division Training to develop and deploy selling strategies, including organization and planning skills, and aligning those strategies with the larger corporate goals
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Coordinate and potentially conduct training programs and seminars for parts staff in order to advance the effective use of company parts initiatives.
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Leading and mentoring RASM’s to ensure appropriate staffing, training and employee development
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Execute on aggressive and innovative marketing programs delegated by the VP of Fixed Operations.
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Ensuring the customer service rate multiplier delivers the profit margins required to run a successful service business
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Ensure the RASMs are reinforcing RME’s procedures for effective CDK and accounting system uses are being utilized in all branches under jurisdiction
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Providing input for corporate reports and forecasts for management reporting
We offer a competitive salary, benefits including health and dental coverage, personal days, an RRSP or Non-RRSP account with matching.
We thank all applicants for their interest; however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.
