12 meilleures offres (security specialist, brantford on) (à pourvoir)

Service Dispatcher - Security Solutions
Convergint Technologies Ltd —Brantford, ON
- De 55 000 $ à 60 000 $ par an
- Sur appel
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- Microsoft Outlook
- Expérience administrative
- Jours fériés payés
- Assurance Dentaire
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Quality Assurance / Quality Control Specialist — Nuclear & Industrial
Raise —Ontario
- Temps plein
- Contrôle de la qualité
- Compétences en communication
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Intervenor
Ministry of Education —Brantford, ON
- De 1 265,46 $ à 1 512,25 $ par semaine
- Temporaire
- Certification RCR
- Soutien aux personnes handicapées
- Anglais
il y a 1 jour
Salesforce and CRM Specialist
ACIC PHARMACEUTICALS INC. —Brantford, ON
- De 51 881,23 $ à 93 299,50 $ par an
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- Salesforce
- Maintenance
- Esprit d'analyse
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IS Product Support Specialist II
Russell A. Farrow Limited —North Dumfries, ON
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Azure
- Informatique
- Maintenance
il y a 6 jours
Business Development Manager - Ontario
CGT —Cambridge, ON
- De 80 000 $ à 110 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
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Financial Services Representative - Full Time
Meridian Credit Union —Ancaster, ON
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- Fins de semaine au besoin
- Vente
- Développement commercial
- Esprit d'analyse
- Bourses d'Études
- Congés payés
il y a 13 jours
Pro Sales Associate - Ancaster
Behr Paint Company —Ancaster, ON
- De 23,05 $ à 36,19 $ de l’heure
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- Service à la clientèle
- Salesforce
- Diplôme d'études secondaires
- Assurance Dentaire
il y a 13 jours
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada —Brantford, ON
- Temps plein
- Salesforce
- Anglais
- Développement commercial
- Régimes de participation aux bénéfices
2 h
154-26-3 Addictions Counsellor
Six Nations Of the Grand River —Ohsweken, ON
- À partir de 34,73 $ de l’heure
- Sur appel
- Compétences rédactionnelles
- Bases de données
- Baccalauréat
il y a 14 jours
Licensed Financial Services Associate - Full Time
Meridian Credit Union —Ancaster, ON
- De 60 000 $ à 69 000 $ par an
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Finance
- Bourses d'Études
- Congés payés
il y a 2 jours
National Sprinkler Estimator / Estimateur national en systèmes de gicleurs
Vipond Inc —Canada
- De 80 000 $ à 100 000 $ par an
- Temps plein
- Ingénierie
- Esprit d'analyse
- Baccalauréat
- Réductions Tarifaires
- Régimes de participation aux bénéfices
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Service Dispatcher - Security Solutions

Convergint Technologies Ltd -
Brantford, ON

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Détails du poste

De 55 000 $ à 60 000 $ par an

Profil recherché

Microsoft Word
Comptes débiteurs
Microsoft Outlook
Centre d'appels
Expérience en soutien administratif
Classement
Expérience administrative
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Sens de l'organisation
Dactylographie
Affaires
Gestion des ordres de travail
Expérience en répartition
Compétences en communication
Coordination d'équipe
Travail de bureau

Description complète du poste

Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Brantford, ON. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

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security specialist emplois - brantford on

Service Dispatcher - Security Solutions

Quality Assurance / Quality Control Specialist — Nuclear & Industrial

Intervenor

Salesforce and CRM Specialist

IS Product Support Specialist II

Business Development Manager - Ontario

Financial Services Representative - Full Time

Pro Sales Associate - Ancaster

Insurance Advisor Life, Health & Wealth

154-26-3 Addictions Counsellor

Licensed Financial Services Associate - Full Time

National Sprinkler Estimator / Estimateur national en systèmes de gicleurs

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