3 meilleures offres (amazon delivery, british columbia) (à pourvoir)

Delivery Station Customer Service Associate
Amazon.com.ca, ULC —Burnaby, BC
- De 22 $ à 33 $ de l’heure
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Congés payés
Consultant - Apprentissage automatique | Consultant - Machine Learning, ProServe Shared Delivery Team - Data & AI
Amazon Web Services Canada, Inc. —Vancouver, BC
- De 99 900 $ à 166 900 $ par an
- Temps plein
- Télétravail
- Bilingue
- Informatique
- DevOps
- Régimes de participation aux bénéfices
- Assurance Dentaire
Machine Learning Engineer , Amazon Customer Service
Amazon Development Centre Canada ULC —Vancouver, BC
- De 114 800 $ à 191 800 $ par an
- Temps plein
- Informatique
- Conception de systèmes
- Maîtrise
- Régimes de participation aux bénéfices
- Assurance Dentaire

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Have a valid driver's license within the state of employment (a commercial driver’s license (CDL) is not required). No previous work experience is required.
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Delivery Station Customer Service Associate

Amazon.com.ca, ULC -
Burnaby, BC

Postuler dès maintenant

Détails du poste

Temps plein
De 22 $ à 33 $ de l’heure

Profil recherché

Microsoft Word
Sourçage
Microsoft Excel
Microsoft Outlook
Fidélisation de la clientèle
Service à la clientèle
Marchandisage
Chaîne d'approvisionnement
Analyse de données
Amélioration des processus
Microsoft Office
Bases de données
Diplôme d'études secondaires
Capacités de présentation
Baccalauréat
Compétences en informatique
Compétences en communication

Description complète du poste

DESCRIPTION

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect
customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:

Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and
delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our
customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

BASIC QUALIFICATIONS

High school or equivalent
Experience in Customer Service
Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
Experience prioritizing and managing time effectively in dynamic environments
Experience working with essential tools of the trade, resume databases, and internet sourcing tools

PREFERRED QUALIFICATIONS

Bachelor's degree or equivalent
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Experience with written and verbal communication and presentation
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Amazon is a total compensation company, additional earnings may include shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D insurance, paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Burnaby - 22.00 - 33.00 CAD hourly

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amazon delivery emplois - british columbia

Delivery Station Customer Service Associate

Consultant - Apprentissage automatique | Consultant - Machine Learning, ProServe Shared Delivery Team - Data & AI

Machine Learning Engineer , Amazon Customer Service

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