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Senior IT/MSP Technician (Hybrid)

Empyrion Technologies Inc. -
Chilliwack, BC

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 60 000 $ à 90 000 $ par an
Il y a 5 jours

Profil recherché

Azure
Systèmes d'exploitation
SharePoint
Affaires
Intune

Description complète du poste

Empyrion Technologies is an award-winning Managed Services Provider recognized on the MSP 501 list and celebrated locally for our service excellence. We’re a people-first, team-driven IT company that loves helping organizations thrive through secure, modern technology.

We support clients across the Lower Mainland, Fraser Valley, and throughout Canada — but we stay grounded in our local community, where our culture of collaboration, learning and having fun shines through. If you’re looking for a place where your work genuinely matters, you’ll feel right at home here.

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The MSP Technician Role

We’re looking for an experienced, well-rounded IT professional who enjoys working both from home and out in the field. You’ll split your time between remote work, visiting clients on-site (mainly Abbotsford, Langley and Surrey), and joining us in our Chilliwack office from time to time.

You’ll thrive in this role if you enjoy variety, autonomy, problem-solving, and meaningful client interactions, and if you’re excited to level up your skills across networking, servers, cloud, and project work.

Important: You must live in — and be able to commute throughout — the Lower Mainland/Fraser Valley. Applicants outside BC or unable to travel to client sites will not be considered.

This role blends remote work, onsite client visits, and hands-on project deployments. You’ll troubleshoot issues, support end users, and help implement modern infrastructure across the Lower Mainland and Fraser Valley.

Remote Work (From Home)

When working remotely, your focus will be on:

Troubleshooting technical issues escalated from the service desk
Supporting end users with software, workstation, and account-related problems
Assisting with Microsoft 365, Intune, Azure AD/Entra, and cloud-based support
Handling tickets, documenting solutions, and collaborating with the team
Helping prep for upcoming project work or client deployments

Remote work is less about backend infrastructure maintenance and more about troubleshooting, client communication, and supporting project tasks.

Onsite Field Work

Field work is an important part of the role and includes:

Visiting client locations across Abbotsford, Langley, Surrey and surrounding areas like Chilliwack, Maple Ridge, Mission.
Troubleshooting issues that require hands-on support
Working directly with clients in person to solve problems and provide guidance
Installing, upgrading or replacing workstations, network devices, firewalls, servers or peripherals
Completing site assessments and validating network/server health

Project Deployments

You’ll also play a key role in delivering IT projects such as:

New workstation deployments and PC refresh cycles
Network upgrades (switches, firewalls, APs, VLAN changes, cabling coordination)
Server installs, migrations and infrastructure improvements
Cloud projects including SharePoint, M365 configuration and Azure integrations
Security rollouts such as MFA, endpoint protection and compliance tools

General Responsibilities

Collaborate with our service desk and engineering teams
Maintain accurate documentation and contribute to our internal knowledge base
Communicate clearly and professionally with clients and coworkers
Ensure all work meets high-quality standards and aligns with Empyrion best practices

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Career Growth & Professional Development

At Empyrion, we believe great technicians become exceptional ones when they’re given the right environment to grow. We invest heavily in helping our team build long-term careers, not just short-term jobs.

What You Can Expect

Certification Support: We actively encourage industry certifications such as CompTIA, Microsoft, Cisco, Sophos, and others — and we’ll reimburse approved training and exam fees.
Dedicated Learning Time: Team members receive opportunities for structured learning, labs, and development days to keep skills sharp and relevant.
Mentorship & Coaching: Work directly with experienced senior engineers and leaders who will help guide your growth, expand your capabilities and support your career goals.
Clear Growth Pathways: Whether you want to advance to a higher-tier technical role, specialize in cloud or security, build toward solutions consulting, or move into leadership, we have pathways that align with your interests.
Project Exposure: Because we’re an MSP, you’ll work on a wide variety of environments, tools and client needs — giving you real-world experience that’s tough to find in a single-company IT role.
Access to Modern Tech: Get hands-on with the latest tools across cloud, security, networking, automation and collaboration platforms.

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Perks & Benefits

Competitive salary ($50,000-$78,000 per year depending on experience and skill)
Extended benefits package including dental, health, vision.
Hybrid work environment (home + office + field)
Flexible schedule and paid time off
Business casual dress code
On-site parking
Company events and team-building activities
Career growth planning and opportunities to learn and get certifications

Work Schedule

Full-time, permanent
Monday to Friday 8am to 5pm with some flexibility

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If This Sounds Like You — We Want to Meet You!

If you’re passionate about technology, enjoy working with great clients, and want to be part of a friendly, growing, award-winning MSP team… we encourage you to apply.

Job Types: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
Vision care
Work from home

Work Location: Hybrid remote in Chilliwack, BC V2R 3P1

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