Company overview
Hudson Restoration Inc. is one of Ontario's premier property restoration firms, specializing in residential, commercial, high-net-worth, and complex loss restoration services. With a strong presence across the province, we pride ourselves on delivering exceptional client experiences while maintaining strong partnerships with insurers, brokers, adjusters, and property managers.
As we continue our growth, we are seeking an experienced and driven Vice President, Commercial & Complex Claims to lead our commercial and large-loss division.
Why Join Hudson Restoration? We offer more than just a competitive wage. You’ll receive a comprehensive benefits package including medical, vision, dental, life insurance, and disability coverage, plus a company vehicle (where applicable) to support you on the road.We’re committed to your long-term success with opportunities for professional development, paid training, and real growth potential within the company. Our Hudson Honours Program recognizes your hard work with meaningful perks and bonuses for yearly milestones. You’ll also enjoy a phone allowance, gym allowance, paid sick days, birthdays off, a shortened workday every Friday, fun company events, and plenty more ways we celebrate our team.We also offer:
Opportunities for professional development and growth with paid training
Wellness Program
Phone Allowance
Gym Allowance
Paid Sick Days
Birthdays Off
Shortened workday on Fridays
Company Events
And many more!
Job description
Reporting to executive leadership, the Vice President, Commercial & Complex Claims provides strategic direction and full operational oversight for the commercial and large-loss division. Core responsibilities include:
Strategic leadership & business development
- Develop and execute growth strategies for the Commercial & Complex Claims division, establishing annual targets and forecasts in collaboration with executive leadership
- Identify opportunities to expand market share with insurers, brokers, independent adjusters, and commercial property stakeholders
- Maintain and strengthen relationships with insurance carriers, independent adjusting firms, brokers, risk managers, property managers, and commercial clients
- Represent Hudson Restoration at industry events, conferences, and networking functions
- Identify and secure new commercial and large-loss opportunities; support strategic account management initiatives
Operations & claims oversight
- Provide executive oversight on commercial and complex restoration projects from first notice of loss through completion
- Monitor project performance, timelines, budgets, and customer satisfaction; assist teams in resolving escalated issues
- Ensure compliance with all health and safety regulations, industry standards, and contractual obligations
Team & financial leadership
- Mentor and develop Project Managers, Large Loss Managers, and operational leaders; foster a culture of professionalism and continuous improvement
- Establish performance expectations, accountability measures, and participate in recruiting top industry talent
- Monitor divisional revenue, profitability, and KPIs; assist in budgeting, forecasting, and identifying opportunities to improve margins
Physical requirements and working conditions
- Monday to Friday; occasional evenings and weekends as required
- Travel throughout Ontario to client sites, offices, and industry events
Qualifications
The ideal candidate is a seasoned industry leader with deep knowledge of the insurance restoration landscape, strong relationship-building instincts, and a proven ability to drive growth and lead high-performing teams.
- Minimum 10 years of experience within the insurance restoration industry (required)
- Minimum 5 years in a senior leadership, director, or executive role (required)
- Strong understanding of commercial property claims, large-loss restoration, catastrophe response, and complex insurance claims
- Proven track record of business development and relationship management within the insurance sector
- Strong financial acumen, operational leadership experience, and excellent communication and negotiation skills
- Valid Ontario driver's licence (required)
- Ability to pass a background check
Assets
- Existing relationships with insurers, brokers, and independent adjusters
- Experience managing multi-million-dollar restoration projects
- IICRC certifications
- Experience with Xactimate, Dash, Encircle, or similar restoration software
- PMP, CRM, or relevant industry designation
Compensation
- $100,000 - $220,000 base + commission depending on experience
Job Types: Full-time, Permanent
Pay: $100,000.00-$220,000.00 per year
Benefits:
- Company car
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Experience:
- Commercial Property Calims/ Large Loss Management: 1 year (preferred)
- Insurance Restoration Industry: 10 years (required)
- Senior Leadership Management: 5 years (required)
Work Location: In person
