The Late-Stage Collector, Co-op student will support the Collections Department with a combination of administrative responsibilities and internal customer contact. This role is ideal for a student interested in finance, business administration, customer service, or credit/collections. The student will gain hands-on experience with account management, customer communication, documentation, and day-to-day operational processes within a professional collection's environment.
Day to day
- Administrative & Account Management Tasks
- Maintain accurate and up-to-date customer files, both paper and electronic.
- Prepare and send letters, replacement invoices, reminder notices, and other required
- correspondence.
- Organize and submit required documentation to internal departments (e.g., Lease
- Administration) including PAPP information, adjustment forms, terminations, and other
- paperwork.
- Assist with payment remittance processes, including validating and forwarding required
- forms.
- Support reconciliation of customer accounts; escalate issues to senior staff or Legal when
- necessary.
- Preparing routine correspondence and reports for the Collections team.
- Updating internal systems with call notes, payment arrangements, and supporting
- documentation.
- Cross-Functional Coordination
- Communicate with Dealers and internal partners to resolve account discrepancies or
- collection issues.
- Use internal systems and technology platforms to identify delinquent accounts and track
- account activity.
- Provide customers and vendors with buyout, payout, and trade-up quotations as required.
“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”
Essentials:
Currently enrolled in a post-secondary co-op program (Business, Finance, Accounting, Office
Administration, or related field preferred).
Good communication skills—both verbal and written.
Professional phone etiquette and comfort speaking with customers.
Organizational skills and attention to detail.
Ability to work independently and follow established processes and guidelines.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality and handle sensitive customer information.
Ability to work from home remotely/independently and in a virtual team environment as well as in-office. This position is a hybrid position which would require the student to come into office twice a week on average or as required.
What you will gain
- Hands-on experience in collections operations and an opportunity to work closely with an experience
- Collections team while contributing to meaningful business processes.
- Hands on training and ongoing support throughout the term.
- Exposure to customer account management and financial documentation.
- Practical experience in negotiation and customer communication.
- Understanding of workflows across multiple business departments.
- Development of administrative, analytical, and problem-solving skills.
- Participation in the Learning and Development Program while you complete your placement
- Access to e-learning and skill development courses
- Regional and global networking opportunities with members
- Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
Choose wellbeing
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other DLL members
Health – Manage mental, emotional and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
There are things that matter to our members and the wellbeing of our members matters to DLL.
Settling In
At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
Good to know
Primary Work Location: Burlington, ON
Applicable pay range
$20.00 – $23.00/hour
Deadline For application: Saturday, August 1, 2026
The selection process may involve an assessment.
This is a 4-month co-op opportunity for the Fall 2026 term.
Due to the nature of the opportunity, the role is considered hybrid, with the expectation to come into the Burlington office 2-3 times per week, unless stated otherwise.
Applications via email will not be reviewed. Please apply online via our career website: www.dllgroup.com/careers
For more information, please contact our Talent Acquisition Partner April Kim via [email protected]
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check.
DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
DLL, a great place to build your career
DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.
We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.
You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.
Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.
Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.
Join us in Partnering for a better world!
