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Service Engineer
Gram Equipment —Hamilton, ON
- Heures supplémentaires
- Contrôleur logique programmable
- Déplacements à prévoir
- Sens de l'organisation

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Service Engineer

Gram Equipment -
Hamilton, ON

Postuler dès maintenant

Détails du poste

Temps plein

Profil recherché

Manipulation des aliments
Usinage
Contrôleur logique programmable
Sens de l'organisation
Outils manuels
Compétences en communication
Connaissances en mécanique

Description complète du poste

Join Gram Equipment of America as a Field Service Engineer and become part of a global leader in ice cream processing equipment. In this hands-on role, you will travel to customer sites to install, commission, troubleshoot, and service industry-leading equipment while delivering exceptional technical support and building strong customer relationships. If you enjoy solving technical challenges, working independently, this could be the opportunity for you.

Purpose of the Position

Conduct, execute, install, and commission Gram-equipment deliveries for customers.
Train local technicians and customer staff worldwide for both long and short terms.
Represent Gram-equipment professionally, always maintaining a polite and presentable manner.
Provide Production Support for existing Gram-Equipment Ice Cream Machines
Troubleshoot, Repair, and Overhaul existing Grame -Equipment Machines

Knowledge, Skills & Abilities

Execute installation and commissioning of new installations, service tasks, and upgrades on existing installations.
Supervise, lead, and control external contractors.
Secure targeted and optimum execution of installation projects and service activities.
Supervise and follow up on plans; act on behalf of the Gram Equipment Field Service Manager.
Prepare weekly installation/service reports during and after completion of installation and service tasks.
Conduct technical user training for customers’ maintenance crew.
Ensure customer feedback is reported to the Gram HQ.
Support and work with the company’s Engineering/Service department on development of new products.
Support and work with the company’s Engineering, Production, and QA departments to secure product quality.
Support back-office colleagues on technical questions/cases as needed.
Participate in development of the company’s training programs as needed.
Assist construction department and other colleagues with documentation, including creating instructions, service and user manuals, and educational materials.
Communicate effectively with customers, sales teams, and partners to ensure customer needs and demands are understood and met; provide feedback to Field Service Management.
Never violate safety regulations, both Gram Equipment and customer site policies.
Team player.

Education and Experience

Strong mechanical skills with good working knowledge of electrical controls.
5 to 7 years of practical experience with hands-on skills using hand tools for disassembly and repair of machinery.
Basic machining skills include drilling, tapping, milling, and lathe work.
Basic knowledge of AB software and PLC programming, HMI upload/download.
Work experience preferred in food handling equipment.
Good knowledge of pneumatic systems.

Other Competencies

Able to work under pressure and solve issues independently.
Resourceful and creative in developing solutions to on-site problems.
Willing to work overtime and flexible hours at customer’s site.
Responsive to customer needs and able to maintain positive customer relationships.
Strong organizational skills and proactive approach.
Excellent interpersonal and communication skills.

Read more at www.gram-equipment.com

Application

We are aiming to fill the positions as soon as possible and take in applicants as they come in. I Please apply for the position through the link in the ad.

Såfremt du har spørgsmål, er du velkommen til at kontakte

Julie L. Corbo

HR Manager

[email protected]

Ansøgningsfrist:

Snarest muligt

Job area:

Service – including travelling Service Technicians/Supervisors

Stillingstype:

Full-time Position

About us

At Gram Equipment, we foster an inclusive, supportive, and innovative workplace where every individual can grow and contribute. Our core values of trust, respect, and dedication guide us in creating a culture of collaboration and excellence.

People Focus: We prioritize the development and well-being of our team.
Dedication: We go the extra mile to support our customers and colleagues.
Innovation: We embrace new technologies to drive sustainable progress in the ice cream industry.
Ambition & Performance: We strive for excellence, constantly evolving.
Trust & Respect: We nurture a diverse, respectful environment where collaboration thrives.

Founded in 1901, Gram Equipment is the global leader in sustainable ice cream equipment. Our commitment to innovation and quality helps our customers succeed while minimizing environmental impact. Our mission is clear: to lead the industry with sustainable solutions that benefit both our customers and the planet.

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Service Engineer

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