10 meilleures offres (service desk technician, burnaby, bc) (à pourvoir)

IT Support Technician
The Madison Group —Vancouver, BC
- De 60 000 $ à 80 000 $ par an
- Travail hybride
- Azure
- Expérience en gestion
- Anglais
- Indemnité kilométrique
- Assurance Dentaire
IT Support Technician
Mount Seymour Resorts —North Vancouver, BC
- De 28 $ à 34 $ de l’heure
- Temps plein
- Informatique
- Windows
- Microsoft Office
IT Support Technician
Sea to Sky Park Services Ltd —North Vancouver, BC
- De 28 $ à 34 $ de l’heure
- Temps plein
- Informatique
- Windows
- Microsoft Office
- Assurance Dentaire
Postuler rapidement
IT Service Desk
Dilawri Group of Companies - BC Region —Vancouver, BC
- 45 000 $ par an
- Temps plein
- Microsoft Word
- Microsoft Excel
- Azure
- Assurance Dentaire
Postuler rapidement
il y a 2 jours
IT Service Desk Specialist (Tier 2)
Quicktech —Surrey, BC
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Azure
- Service à la clientèle
- Scriptage
Postuler rapidement
Service Desk Supervisor- Onsite
Compugen Inc —Surrey, BC
- De 71 000 $ à 95 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Service
- Microsoft Excel
il y a 2 jours
IT Onsite Support Technician
Think Logistics Inc. o/a Arvato Canada —Richmond, BC
- À partir de 55 000 $ par an
- Temps plein
- Azure
- Windows
- Linux
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Burnaby, BC
- Service à la clientèle
- Windows
- Compétences en communication
Anytime Computer Repairs, Delta, BC: Computer Repair Technician
Anytime Computer Repairs —Delta, BC
- À partir de 20 $ de l’heure
- Temps plein
- Service à la clientèle
- Windows
- Microsoft Office
Postuler rapidement
il y a 14 jours
IT Intern
Musqueam Indian Band —Vancouver, BC
- Temps plein
- Microsoft Outlook
Postuler rapidement
il y a 4 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk technician (burnaby, bc)

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IT Support Technician

The Madison Group
Vancouver, BC

Postuler dès maintenant

Détails du poste

De 60 000 $ à 80 000 $ par an

Profil recherché

Soutien bureautique
Certification ITIL
Azure
Expérience en gestion
Anglais
Windows
DHCP
CompTIA Network+
Scriptage
Réseaux informatiques
DNS
TeamViewer
MacOS
Logiciel-service
PowerShell
CompTIA A+
Intune
Centre d'assistance
VPN

Description complète du poste

Madison Group is a diversified holding company with businesses in real estate, industrial automation, data, and media. Headquartered in Vancouver, we support 1,100+ employees coast to coast. Our central IT team keeps the technology behind these companies running smoothly, securely, and consistently across a mixed Microsoft, Google, Windows, and macOS environment.

Love variety? In this hybrid position, you’ll split your week between remote troubleshooting and on-site visits at multiple Lower Mainland offices, with a minimum of three (3) days on location each week. Because our users count on a regular, in-person IT presence, the successful candidate must be able to reliably commute to the Greater Vancouver area.

From classic break/fix support to endpoint troubleshooting, SaaS administration, and occasional hands-on office support, you’ll be the friendly IT face our users depend on. The balance of your week, typically two (2) days, can be worked remotely.

This role is best suited to someone who is comfortable taking ownership of their work. We are looking for a dependable self-starter who can interpret requests, ask thoughtful clarifying questions, work through issues with appropriate independence, and follow tasks through to completion. You won’t be expected to know everything, and you won’t be working in isolation. Our team collaborates regularly, shares knowledge, and provides support when guidance or escalation is needed.

Responsibilities

End user support
Provide Windows and macOS break/fix support, including general hardware and software troubleshooting, Microsoft 365 support, Google Workspace support, basic networking troubleshooting, and boardroom A/V assistance.

On-site support
Assist with device swaps, workstation setups, printer and cabling issues, shipping and receiving hardware, and other hands-on support needs across our Lower Mainland offices.

Endpoint management
Troubleshoot devices provisioned through Intune / Autopilot and Jamf, including profiles, compliance, application deployment, and general device management issues.

Identity and SaaS administration
Perform user lifecycle tasks in Entra ID, on-prem AD, Google Workspace, and related SaaS platforms. Assist with MFA resets, licensing, access requests, account troubleshooting, Gmail, groups, shared drives, and general SaaS administration. Prior Google Workspace administration experience is an asset, but candidates should at minimum be comfortable learning and supporting it within a reasonable timeframe.

ITSM workflow
Log, track, and resolve tickets, meet SLAs, maintain accurate notes, and contribute to clear documentation in both tickets and knowledge base articles.

What You Bring

Technical

Interpersonal

2 to 4 years of help desk, desktop support, or field support experience
Windows 10/11 and macOS troubleshooting experience
Microsoft 365 support experience
Experience with, or willingness to learn, Google Workspace administration, including Gmail, groups, users, shared drives, and access troubleshooting
Hands-on support of Intune / Autopilot and Jamf-managed devices
Entra ID / AD user and group administration
Networking fundamentals, including switches, access points, VPN, DNS, DHCP, and basic connectivity troubleshooting
Experience working in an ITSM platform and documenting work clearly

Excellent written and spoken English
Clear, friendly, and approachable customer service
Organized, dependable, and detail-oriented
Comfortable supporting users both remotely and in person
Able to take ownership of requests by interpreting requirements, asking thoughtful questions, moving work forward, and knowing when to escalate or seek guidance
Curious, adaptable, and comfortable learning on the job
Able to manage priorities in a dynamic environment

Bonus Skills

Patronum or other Google Workspace management tools
Prior Google Workspace administration experience
Prior Jamf administration or macOS management experience
PowerShell or other scripting experience
CompTIA A+ / Network+
Microsoft Azure and security fundamentals, such as AZ-900, SC-900, or equivalent
ITIL Foundation or experience working in an ITIL-aligned service desk environment
Exposure to CIS Controls, security baselines, endpoint compliance, or identity security practices
Experience supporting mixed Microsoft 365 and Google Workspace environments
Experience with PrinterLogic, TeamViewer, Jamf, Intune, or similar support tools
Additional hands-on networking or infrastructure support experience

Other Requirements

Able to commute reliably to Burnaby, Richmond, and Vancouver offices at least three (3) days per week
Able to travel between Lower Mainland office locations as required
Able to lift approximately 50 lbs and work in tight spaces when needed
Eligible to work in Canada
Able to pass a background check

What We Offer

$60,000 to $80,000, dependent on experience and qualifications
Competitive extended health and dental plan
Collaborative environment with exposure to a wide range of technologies
Mileage reimbursement and paid parking where applicable
Company-provided cell phone
Professional development budget and paid certifications
Hybrid flexibility with a blend of remote focus time and dynamic field work
Opportunity to build experience across Microsoft 365, Google Workspace, endpoint management, SaaS administration, and occasional infrastructure support

Madison is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

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Anytime Computer Repairs, Delta, BC: Computer Repair Technician

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