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Aboriginal Patients Lodge (APL) Manager

Lu'ma Native Housing Society -
Vancouver, BC

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Détails du poste

Permanent | Temps plein
71 720,37 $ par an

Profil recherché

Permis de conduire de classe 5
Engagement communautaire
Contrôle de l'inventaire
Soins tenant compte des traumatismes
Expérience en hôtellerie et hébergement
Gestion des opérations
Leadership d'équipe
Approvisionnement
Coaching
Planification des mesures d'urgence
Techniques de désescalade
Traitement des plaintes
Microsoft Office
Gestion du rendement
Recrutement
Gestion des horaires
Expérience en supervision
Gestion des ressources humaines
Certificat de premiers soins de base
Prise de décisions
Hôtellerie
Mentorat
Recrutement
Expérience en finance et comptabilité
Gestion du personnel
Gestion de budget
Amélioration continue de la qualité (ACQ)
Formation et développement
Service aux visiteurs
Expérience en gestion financière
Affaires
Leadership
Résolution des problèmes de la clientèle
Entretien des installations
Rapprochement de comptes

Description complète du poste

Job Posting ID:

E-APLM-260817-01

Job Title:

Aboriginal Patients Lodge (APL) Manager

Job ID:

V52N-E-APLM

Position ID:

V52N-E-APLM-F001

Employment Type:

Full-time, Permanent

Location:

1254 E 8th Ave, Vancouver, BC V5T 1V2

This role is to be performed onsite. This role is expected to work onsite during all scheduled hours.

Schedule:

8:30am to 5:00pm, Monday to Friday. Schedule flexibility may be required based on operational needs, including occasional early starts or later finishes.

Work Hour: 40-hour work week

Pay: $71,720.37 per annum

Union: This is an excluded management position

Posting Date: 2026-08-17

Closing Date: Until position is filled

About Lu’ma

Lu’ma is a Coast Salish word for “new beginnings.” Lu’ma offers a wide range of programs, services and other initiatives aimed at alleviating poverty, improving the overall health of the urban Indigenous community and responding to the evolving needs of Indigenous peoples.

Job Summary

Under the direct supervision of the Director of Corporate Development, the Aboriginal Patients Lodge (APL) Manager is responsible for the overall leadership, administration, operations, and service delivery of the Aboriginal Patients Lodge. The Manager ensures a safe, culturally respectful, welcoming, and supportive environment for Indigenous patients and families travelling to Vancouver for medical services and lodging through the APL program.

The Manager provides operational oversight of staffing, guest services, housekeeping, facility coordination, financial administration, and program support. The role ensures an exceptional client and family experience grounded in cultural safety, dignity, compassion, and professionalism.

This position is excluded from the bargaining unit and exercises independent judgment and full management authority in the supervision of staff and operational decision-making.

Responsibilities

· Oversee daily Lodge operations to ensure efficient, safe, and high-quality service delivery.

· Ensure guests and families receive culturally safe, trauma-informed, and respectful care and hospitality.

· Develop, implement, and maintain operational policies, procedures, and service standards.

· Respond to and resolve guest concerns, complaints, and operational issues in a timely and professional manner.

· Monitor occupancy, admissions, discharges, and service flow.

· Ensure compliance with organizational policies, health and safety standards, and privacy legislation.

· Participate in emergency preparedness and incident response planning.

· Provide direct supervision to the APL Coordinator and housekeeping staff.

· Exercise full management authority including recruitment, hiring, onboarding, training, scheduling, performance management, discipline, and termination.

· Foster a respectful, inclusive, and culturally safe workplace culture.

· Provide coaching, mentorship, and ongoing staff development.

· Ensure appropriate staffing levels and coverage based on operational needs.

· Manage attendance, scheduling, and workplace performance issues.

· Foster a welcoming, healing, and culturally grounded environment for Indigenous patients and families.

· Ensure services reflect Indigenous cultural safety, humility, and trauma-informed practice.

· Support family-centered care and responsive service delivery.

· Build respectful relationships with guests, families, community partners, and health service providers.

· Support conflict resolution and de-escalation as required.

· Oversee housekeeping operations to ensure cleanliness, safety, and presentation standards are consistently met.

· Conduct regular inspections of guest rooms and common areas.

· Coordinate maintenance, repairs, and facility service needs with internal teams and external contractors.

· Ensure inventory control and supply management.

· Procurement of supplies, equipment, linens, and furnishing replacement

· Prepare, review, and submit invoicing related to Lodge operations and services.

· Perform reconciliation of accounts, ensuring accuracy and compliance with financial policies.

· Monitor expenditures and support budget tracking and reporting.

· Maintain accurate financial records related to Lodge operations.

· Liaise with finance teams to resolve discrepancies and support audit requirements.

· Develop and maintain strong working relationships with patient travel programs, health authorities, hospitals, and referral partners.

· Coordinate and liaise with patient travel services to support admissions, coverage verification, and billing alignment.

· Support efficient client intake and discharge processes in collaboration with external partners.

· Advocate for smooth service integration to ensure patients and families experience seamless access to accommodation and supports during medical travel.

· Represent the Lodge in community and partner meetings as required.

· Prepare operational, occupancy, staffing, and service reports as required.

· Maintain accurate records related to incidents, inspections, staffing, and operational activities.

· Support continuous quality improvement initiatives.

· Participate in organizational planning and program development activities.

All other related duties as needed.

Qualifications

· Diploma or degree in business administration, hospitality management, social services, or related field.

· Occupational First Aid (or equivalent) Certificate and Non Violence Crisis Intervention/Mandt Certificate.

· Minimum three (3) years progressive supervisory or management experience in hospitality, or hotel.

· Experience in financial administration, invoicing, and reconciliation required.

· Experience working with indigenous programs and projects considered an asset.

· An equivalent combination of education and experience may be considered.

· Understanding of Indigenous cultures, values, and community engagement principles.

· Demonstrated knowledge of Indigenous cultural safety, trauma-informed practice, and health equity principles.

· Demonstrated leadership, supervisory, and accountability skills, including the ability to lead teams, manage performance, and support organizational goals.

· Knowledge of cultural safety, cultural humility, and Indigenous perspectives, with the ability to foster inclusive and respectful environments.

· Knowledge of operational management, budgeting, financial oversight, and supervising staff.

· Strong relationship-building and collaboration.

· Strong organizing and scheduling skills, planning, and problem-solving skills, with the ability to manage competing priorities.

· Demonstrated integrity, sound judgment, professionalism, and the ability to make ethical and informed decisions.

· Excellent communication, conflict resolution, leadership, and interpersonal skills.

· Ability to ensure exceptional guest experience, high standard of housekeeping services, and promote continuous operational improvements.

· Proficiency in Microsoft Office and administrative systems.

Physical Demands

· Some physical activity including walking, standing, and lifting.

Working Conditions

· The Lodge is a culturally safe, welcoming accommodations' provider for medical travel with frequent interaction with guests, staff, and sponsoring agencies.

· May be required to be on call for after-hours and/or weekend to respond to operational needs.

Employment Requirements

· A Vulnerable Sector Criminal Record clearance.

· A valid class 5 BC Driver’s License, a clean driving abstract, a reliable personal vehicle for work use, and a satisfactory driving abstract, and Business Class auto insurance with a minimum of $3 million liability coverage.

Application Process

You must follow the instructions to submit your application with the exact subject line. A complete application will consist of your up-to-date resume and letter of interest. Incomplete or late applications will not be considered.

1. Please submit your resume and a cover letter to: [email protected]

2. Subject line: E-APLM-260817-01 (must be exactly the same).

3. Application deadline: Until the position is filled.

Please note that only qualified candidates will be shortlisted for interviews.

Pay: $71,720.37 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match

Work Location: In person

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