20 meilleures offres (branch supervisor, burnaby bc) (à pourvoir)

Lead, Service Desk
Taiga Building Products —Burnaby, BC
- De 70 000 $ à 80 000 $ par an
- Temps plein
- Windows
- Expérience en supervision
- En présentiel
- Programmes de Bien-être
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
Lead Hand Heavy Duty Mechanic
GFL Environmental —Coquitlam, BC
- Temps plein
- Compétences informatiques
- Anglais
- Gestion d'équipe
Abatement Supervisor
Kinetic Environmental —Richmond, BC
- De 40,00 $ à 46,35 $ de l’heure
- Expérience en supervision
- Gestion de projet
- Gestion d'équipe
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Counter Sales Representative
Express Employment Professionals —Coquitlam, BC
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Oracle
- Systèmes PGI
- En présentiel
- Assurance Dentaire
- Congés payés
Postuler rapidement
Warehouse Associate/Delivery Driver
CBS Parts Ltd. —Delta, BC
- À partir de 21 $ de l’heure
- Temps plein
- Chariot élévateur
- Conduite de véhicule
- Nettoyage
- Réductions Tarifaires
- Assurance Invalidité
Postuler rapidement
il y a 12 jours
Service Technician / Heavy Duty Mechanic
Velocity Truck Centres —Surrey, BC
- De 51,93 $ à 54,93 $ de l’heure
- Temps plein
- Microsoft Word
- Expérience en mécanique
- Service à la clientèle
- Assurance Vie
Postuler rapidement
Class 1 Truck Driver - Ashcroft / Logan Lake
Arrow Transportation Systems Inc. —Colombie-Britannique
- 36 $ de l’heure
- Fins de semaine au besoin
- Compétences informatiques
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
- Programme d'Aide aux Employés
Warehouse Supervisor
Rexel —Delta, BC
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Service à la clientèle
- Systèmes PGI
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
Class 5 Driver
Cooper Equipment Rentals —Surrey, BC
- De 25 $ à 28 $ de l’heure
- Heures supplémentaires
- Transport commercial
- Compétences en communication
il y a 2 jours
Spare Driver - Roll Off
GFL Environmental —Coquitlam, BC
- Heures supplémentaires
- Nettoyage
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- Assurance Dentaire
- Congés payés
Branch Supervisor
Refrigerative Supply Limited —Burnaby, BC
- De 65 000 $ à 70 000 $ par an
- Sur appel
- Microsoft Word
- Microsoft Outlook
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- Programme d'Aide aux Employés
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Projects Supervisor, West
Wolseley Canada —Burnaby, BC
- Temps plein
- Esprit d'analyse
- Gestion d'équipe
- Formation et développement
- Régimes de participation aux bénéfices
- Assurance Dentaire
Postuler rapidement
il y a 3 jours
Branch Supervisor
White Cap Canada —Vancouver, BC
- À partir de 26,85 $ de l’heure
- Port de charges lourdes
- Gestion des stocks
- Service à la clientèle
Warehouse Supervisor
Cascade Aqua-Tech Ltd. —Burnaby, BC
- Temps plein
- Service à la clientèle
- Chariot élévateur
- Gestion d'équipe
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 4 jours
SPV 12R - Supervisor, Cannabis Operations ** AMENDMENT - Close Date **
BC Public Service —Burnaby, BC
- De 57 699,62 $ à 65 135,07 $ par an
- Fins de semaine au besoin
- Expérience en gestion
- Service à la clientèle
- Marchandisage
Branch Manager - Parkland Refinery
Acuren Inspection, Inc. —Burnaby, BC
- Temps plein
- Microsoft Outlook
- Développement commercial
- Expérience en supervision
Postuler rapidement
il y a 6 jours
DAS Administrative Coordinator
BC Housing —Burnaby, BC
- De 55 203,10 $ à 62 584,80 $ par an
- Temps plein
- Microsoft Word
- Service à la clientèle
- Recherche
Superintendent of Facilities Operations
City of Port Moody —Port Moody, BC
- De 117 849 $ à 133 919 $ par an
- Temps plein
- Ingénierie
- Microsoft Office
- Expérience en supervision
In-Hospital Replenishment Lower Mainland Supervisor Analyst (Casual)
PHSA —New Westminster, BC
- 31,19 $ de l’heure
- Sur appel
- Microsoft Word
- Compétences rédactionnelles
- Diplôme d'études secondaires
Principal and Vice Principal Positions
School District #43 (Coquitlam) —Coquitlam, BC
- De 157 407 $ à 175 228 $ par an
- Temps plein
- Maîtrise
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- Gestion d'équipe

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Lead, Service Desk

Taiga Building Products -
Burnaby, BC

Postuler rapidement

Détails du poste

Permanent | Temps plein
De 70 000 $ à 80 000 $ par an
Il y a 5 jours

Profil recherché

Planification de l'amélioration de la qualité
Expérience en gestion de projets ou programmes techniques
Certification ITIL
Analyse des causes fondamentales des défauts
Gestion des opérations
Gestion des incidents
Gestion des fournisseurs
Leadership d'équipe
Coaching
Windows
Leadership en amélioration de la qualité
Gestion du changement
Expérience en supervision
Coordination des parties prenantes
Prise de décisions
Gestion de projets informatiques
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Analyse des causes profondes
Cybersécurité
Expérience en gestion de projet
Coordination d'équipe
Active Directory
Négociation
Établissement de relations avec les parties prenantes
Amélioration des processus opérationnels
Centre d'assistance
Gestion des parties prenantes
Évaluation du rendement

Description complète du poste

About the Opportunity

Taiga Building Products Burnaby is seeking an experienced Service Desk Supervisor to lead and mature our Service Desk as a high-performing, customer-focused business function. This role is ideal for a hands-on people leader who can develop staff, introduce structure and accountability, improve service management practices, and support the successful delivery of technology and operational initiatives.

The Role

As Service Desk Supervisor, you will provide leadership and operational direction for the end-user support function. You will help establish a professional, reliable, and business-aligned Service Desk by setting clear expectations, coaching team members, optimizing workflows, managing escalations, and using service data to drive measurable improvement.

You will also lead and coordinate service desk projects, process changes, user communications, training, and adoption activities from planning through stabilization.

Why Join Taiga?

We are an established international wholesale distributor of building products, with branches across Canada and the U.S. With over 50 years of reliable service, we are a publicly listed company on TSX, offering competitive compensation and a full benefits package.

What You’ll Do

People Leadership and Team Management

Lead, coach, and develop Service Desk staff while building a culture of accountability, collaboration, professionalism, and customer service excellence.
Set clear roles, responsibilities, performance expectations, work standards, and development plans for team members.
Manage daily staffing, scheduling, workload allocation, attendance, coverage, and competing operational priorities.
Conduct one-on-one meetings, performance reviews, coaching sessions, and team meetings while addressing performance concerns constructively.

Service Desk Operations and Governance

Build and mature a structured Service Desk operating model, including intake channels, ticket categorization, priority definitions, assignment practices, escalation paths, and service ownership.
Oversee incidents, service requests, escalations, major issues, and backlogs to ensure timely, consistent, and business-appropriate resolution.
Define, monitor, and report on service levels, key performance indicators, ticket quality, customer satisfaction, backlog health, first-contact resolution, and trend data.
Ensure onboarding, offboarding, access requests, asset coordination, and user support activities are controlled, documented, and completed consistently.

Process Improvement and Service Management

Apply ITIL-aligned practices to strengthen incident, request, problem, change, knowledge, and service level management.
Assess current processes, identify gaps and implement practical improvements that improve quality, speed, consistency, and user satisfaction.
Use root cause analysis, trend reporting, standard operating procedures, knowledge articles, and support playbooks to reduce recurring issues.
Champion automation, self-service, shift-left support, standardized request fulfillment, and continuous improvement initiatives.

Project and Implementation Leadership

Lead or coordinate Service Desk and end-user technology projects from requirements and planning through implementation, handover, and post-launch review.
Develop project plans, schedules, resource requirements, risks, dependencies, communications, testing plans, training materials, and support models.
Coordinate system upgrades, tool deployments, hardware refreshes, communication platform changes, and new or improved support processes.
Plan user communications, training, change adoption, launch support, stabilization activities, and lessons learned.

Stakeholder, Vendor, and Customer Management

Build trusted relationships with employees, business leaders, technical teams, vendors, and external service providers.
Communicate service performance, risks, major issues, planned changes, and improvement priorities clearly to IT management and business stakeholders.
Manage vendor escalations and service commitments while maintaining a customer-first approach that balances urgency, security, risk, resources, and business impact.

What We’re Looking For

5+ years of progressive experience in IT support, Help Desk, or Service Desk operations, including at least 2 years in a supervisory, team lead, or people-management capacity.
Demonstrated experience coaching employees, managing performance, planning workloads, developing teams, and resolving conflicts.
Proven success building, restructuring, or maturing a Service Desk through workflows, standards, service levels, metrics, and governance routines.
Strong understanding of ITIL concepts and practical IT service management, including incident, request, problem, change, knowledge, and service level management.
Experience leading or coordinating technology projects and operational implementations through planning, execution, adoption, and stabilization.
Working knowledge of Microsoft 365, Windows environments, Microsoft Entra ID or Active Directory, endpoint support, collaboration and voice technologies, and common business applications.
Strong leadership, organization, decision-making, communication, negotiation, and stakeholder-management skills, with the ability to set expectations, follow through on commitments, and hold the team accountable.
ITIL Foundation certification, leadership training, project management, change management, ITSM platform, service catalog, knowledge base, self-service portal, service reporting, cybersecurity, access governance, or audit controls experience would be considered an asset.

What We Offer:

Competitive annual salary of $70,000 to $80,000,
Potential for bonus
Paid vacation and sick time
Dental care
Extended health care
Life insurance
RRSP contribution
Vision care
Wellness
Paid Training

How to Apply:

Please email your resume and cover letter to [email protected]. We wish to thank all applicants for their interest but advise that only candidates selected for an interview will be contacted.

Please note that, as part of the hiring process, candidates may be required to undergo a background check conducted through a third-party screening provider. Candidates are expected to provide accurate and complete information during the screening process. Failure to do so may lead to additional verification and delay your application.

Why Work for Taiga?

Equal opportunity employer, leading wholesale distributor of building products within North America! Check us out atwww.taigabuilding.com. #INDTP

Pay: $70,000.00-$80,000.00 per year

Benefits:

Dental care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Burnaby, BC V5H 4M2: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 5 years (required)
Supervising: 2 years (required)
Service Desk Operations: 5 years (required)

Licence/Certification:

ITIL Certification (preferred)

Work Location: In person

Postuler rapidement

Affinez votre recherche

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : branch supervisor (burnaby bc)

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