Facility Operations Lead [Spa Attendant Team Lead]
Lead Behind the Scenes. Elevate Every Guest Experience.
At Cedar & Steam, exceptional guest experiences begin with exceptional operations. We're looking for a professional, hands-on Facility Operations Lead who takes pride in creating clean, safe, and beautifully maintained spaces. As a key member of our leadership team, you'll work alongside colleagues to ensure every area of the spa meets our five-star standards. If you're a proactive leader who enjoys rolling up your sleeves, supporting your team, and taking ownership of operational excellence, we'd love to hear from you.
Company Overview
Cedar & Steam is a boutique wellness spa integrating sauna, steam, massage, and cold plunge into daily life. We are committed to creating thoughtfully designed spaces that foster relaxation, connection, and rejuvenation.
Behind every exceptional guest experience is an exceptional facility.
We are seeking a hands-on, operationally driven leader who takes pride in cleanliness, preventative maintenance, safety standards, and building systems that protect the guest experience.
*Must have open availability to work mornings starting at 7 am, evenings until 11 pm, weekends and holidays.
Role Overview
The Facility Operations Lead [Spa Attendant Team Lead] role is facility-focused and responsible for overseeing the daily operational readiness of Cedar & Steam to ensure a safe, clean, and fully functional environment that supports exceptional guest experiences. This is a hands-on leadership position that emphasizes five-star standards through structured cleaning systems, preventative maintenance, and strong health & safety practices.
As the Facility Operations Lead, you will lead by example - setting the standard for cleanliness, organization, accountability, and operational discipline. You will take ownership of the condition and performance of all guest-facing and back-of-house areas, including saunas, steam rooms, cold plunge, treatment rooms, and mechanical spaces.
Working alongside the Spa Manager and Guest Experience Lead, you will proactively identify risks, troubleshoot issues, implement preventative systems, and ensure the facility remains pristine, compliant, and fully operational at all times.
Key Responsibilities
Facility Maintenance:Ensure the facility maintains exceptional cleanliness, organization, and operational functionality, delivering a consistent five-star environment. Lead structured deep cleaning efforts, conduct daily walk-through inspections, monitor equipment performance, and maintain clear communication with the Leadership team to ensure a safe and fully operational spa.
Preventative Maintenance & Troubleshooting: Execute preventative maintenance schedules for saunas, steam rooms, cold plunge systems, HVAC, plumbing, and guest amenities. Perform routine operational checks, proactively identify potential issues, complete minor repairs, and escalate larger concerns appropriately to prevent downtime and protect the guest experience.
Supplies & Inventory Management: Maintain adequate stock levels of cleaning supplies, linens, robes, tools, sanitation equipment, and operational parts. Monitor usage trends, manage par levels, and reorder proactively to ensure uninterrupted operations and cost efficiency.
Staff Training and Development: Motivate and coach the team to prioritize facility upkeep, structured cleaning routines, and operational discipline. Train and mentor staff to uphold cleanliness, safety, and maintenance standards while fostering shared accountability.
Leadership and Team Collaboration: Lead and support the team in maintaining strong facility standards and operational workflows. Provide clear task delegation, coaching, and performance feedback. Maintain open communication with the Spa Leadership team to ensure alignment and continuous operational improvement.
Health and Safety: Promote and enforce a culture of health and safety by modeling best practices. Lead safety initiatives, conduct hazard assessments, ensure compliance with OHS, WCB, AHS, and internal standards, and maintain accurate documentation and logs to support regulatory compliance.
Guest Experience Support: While operationally focused, ensure the environment consistently aligns with Cedar & Steam’s core values. Maintain an elevated, welcoming, and safe atmosphere that directly supports the guest experience. Address facility-related concerns promptly and professionally to prevent service disruptions.
Administrative Duties: Maintain maintenance logs, cleaning schedules, safety documentation, and inventory records. Utilize operational tools and reporting systems to track facility performance, equipment servicing, and compliance metrics.
Qualifications
Education:
- No specific formal education required; operational experience in spa, wellness, aquatic, hospitality, or facility environments is an asset.
- Leadership or Management training is considered an asset.
- AGLC Proserve certificate is required.
- Standard | Intermediate First Aid and CPR [SFA|CPR] is required.
- Police Information Check [PIC] is required.
Applicants who do not currently hold these certifications are encouraged to apply. If hired, you will be required to provide valid documentation of Proserve, Standard First Aid/CPR Level C, and Police Information Check within 30 days of hire.
Experience:
- Minimum of 1 year experience in a supervisory, maintenance, or facility operations role within a spa, wellness center, hospitality, or related environment.
- Pool, sauna, steam room, or cold plunge operational experience is a strong asset.
- Cleaning and deep sanitization experience is highly valued.
- Experience with preventative maintenance systems is an asset.
- Health & safety compliance experience is preferred.
- Experience with MindBody or similar operational software is considered an asset.
Skills & Knowledge:
- Strong operational mindset with attention to detail and structured execution.
- Highly organized and task-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Proactive problem-solver and confident troubleshooter.
- Ability to identify risks early and implement preventative solutions.
- Clear communicator who collaborates effectively with leadership and team members.
- Comfortable leading while remaining hands-on in daily operations.
Personal Attributes:
- Motivated by operational excellence and facility pride.
- Detail-oriented with a strong commitment to cleanliness, safety, and accountability.
- Hands-on leader who models high standards and follows through consistently.
- Calm under pressure and solution-focused.
- Health and safety-driven mindset with strong ownership of outcomes.
- Takes initiative and demonstrates reliable decision-making.
Why Join Us?
- Impact: Be directly responsible for protecting and elevating the guest experience through operational excellence.
- Environment: Work in a wellness-focused space that promotes well-being for both guests and team members.
- Perks: Enjoy unlimited sauna and steam [as capacity allows], paid breaks, staff pricing on massages, discounts on products, and additional perks with partnerships.
Job Types: Full-time, Permanent
Pay: $20.00-$21.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- On-site parking
- Store discount
- Wellness program
Work Location: In person
