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Client Services Coordinator

Lifemark Health Group -
Calgary, AB

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Détails du poste

Temps plein

Profil recherché

Microsoft Word
Traitement de bureau
Microsoft Outlook
Préparation de documents
Logiciels de gestion de données
Tenue des dossiers
Planification des rendez-vous clients
Études postsecondaires
Expérience en soutien administratif
Classement
Expérience administrative
Transcription
Service à la clientèle
Orientation axée sur le service à la clientèle
Saisie de données
Soutien à la clientèle
Terminologie médicale
Compétences en communication
Adobe Acrobat
Interaction avec les clients

Description complète du poste

Client Services Coordinator

Job Description

Viewpoint Calgary- Client Service Coordinator

Location:

Viewpoint Calgary

37 Quarry Park Blvd SE, Suite - 160, Qualico Parkside

Calgary, Alberta, T2C 5H9

Status:

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Client Service Coordination:

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Your responsibilities include:

Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database
Send consultants medical or other files necessary for the completion of the service.
Receive and direct examinees and assist them with forms completion where necessary.
Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
Receive and transfer incoming calls.
Coordinate courier deliveries and pickups.
Maintain accurate records
Word process a variety of documents, forms, and report data as required.
Provide administrative and clerical support to consultants, management and staff.
Develop and foster Client and Assessor relationships.
Working with national accounts and facilitating Independent Medical Evaluation appointments
Triage and coordinate files, ensuring appropriate service is being provided
Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
Screening for conflict of interest and advising the appropriate parties when this arises
Scheduling the service(s) with our roster of medical and paramedical assessors
Booking secondary service providers when necessary (e.g. transportation, interpretation).
Creating notifications consistent with our Service Level Agreements (SLAs)
Producing the relevant directives for the assessor(s)
Meeting deadlines
Data entry and data accuracy
Customer service
Other duties as assigned.

Qualifications:

Relevant post-secondary/community college education
3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
Effective verbal and written communication skills
Proven organizational and multi-tasking skills
Knowledge of medical terminology and medical transcription experience is a strong asset
Strong customer service orientation
Strong attention to detail
Mature and strong work ethic
Proven organizational and multi-tasking skills

Why choose Viewpoint?

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

#LI-DNP

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catering coordinator emplois - calgary, ab

Client Services Coordinator

Banquet Supervisor | Full-Time | Spruce Meadows

Banquet Supervisor | Part-Time | Spruce Meadows

Showroom Coordinator - 1 year contract

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