15 meilleures offres (customer success manager, calgary, ab) (à pourvoir)

Customer Success Manager - ENT and SMB
Energy Toolbase Software Inc. —Calgary, AB
- Logiciels de GRC/CRM
- Salesforce
- Ingénierie
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il y a 9 jours
Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- À partir de 65 000 $ par an
- Temps plein
- Capacités de présentation
- Baccalauréat
- Réseaux informatiques
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
il y a 2 jours
Inside Account Manager
ECL Group of Companies —Calgary, AB
- Service à la clientèle
- Anglais
- Diplôme universitaire non requis
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Client Success Manager (Together)
Absorb —Calgary, AB
- Temps plein
- Télétravail
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
il y a 7 jours
Senior Client Success Manager
Absorb —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Salesforce
- Assurance Dentaire
- Congés payés
SEO Client Success Manager
Digital Shift —Calgary, AB
- De 25 $ à 30 $ de l’heure
- Temps plein
- Télétravail
- Logiciels de GRC/CRM
- Microsoft Excel
- Marketing
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Event Success Manager - Canada Remote
EventMobi —Calgary, AB
- Jusqu’à 65 000 $ par an
- Fins de semaine au besoin
- Télétravail
- Hospitalité
- Salesforce
- Sens de l'organisation
- Assurance Dentaire
Account Manager
AbaData —Calgary, AB
- Temps plein
- Compétences en communication
- Congés payés
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Senior Account Sales Manager
GE Vernova —Calgary, AB
- De 155 000 $ à 195 000 $ par an
- Temps plein
- Télétravail
- Ingénierie
- Esprit d'analyse
- Baccalauréat
il y a 9 jours
Account Manager
Powerflex Supply —Calgary, AB
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Vente
- Service à la clientèle
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Client Account Manager
MNP —Calgary, AB
- Bilingue
- Anglais
- Capacités de présentation
il y a 10 jours
Account Manager - Canada Remote
EventMobi —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Baccalauréat
- Assurance Dentaire
Strategic Account Manager
Absorb —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Congés payés
Enterprise Account Manager
Absorb —Calgary, AB
- Temps plein
- Télétravail
- Vente
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Congés payés
Technical Account Manager
SECURE —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
il y a 10 jours

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (calgary, ab)

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Customer Success Manager - ENT and SMB

Energy Toolbase Software Inc. -
Calgary, AB

Postuler rapidement

Détails du poste

Permanent
Il y a 9 jours

Profil recherché

Logiciels de GRC/CRM
Salesforce
Ingénierie
Microsoft Office
Baccalauréat
Certification Scrum Master
Communication
Technologies de l'information
Logiciel-service
Affaires
Gestion des comptes
Compétences en communication

Description complète du poste

Essential Duties and Responsibilities

Serve as the primary post‑sale point of contact for assigned customer accounts, ensuring successful adoption and ongoing usage of Developer, Controller, and Monitor.
Monitor customer behavior, performance metrics, and product engagement to proactively identify churn risks and develop mitigation strategies; scope of engagement may include managing a larger portfolio of SMB customers or fewer, more complex Enterprise accounts.
Drive renewal processes for SaaS contracts by communicating value, addressing customer concerns, and ensuring timely execution of renewal documentation.
Forecast Net Revenue Retention (NRR) opportunities within assigned accounts by identifying expansion, upsell, and cross‑sell potential.
Conduct regular customer engagements, which may range from scaled check‑ins and cadence‑based outreach (SMB) to structured business reviews and strategic planning sessions (Enterprise).
Coordinate with Onboarding Managers to ensure a smooth transition from implementation to long‑term customer success.
Partner with Regional Sales Managers and Project Development Advisors to support customer initiatives, resolve product issues, and strengthen account relationships.
Maintain accurate customer data, interaction history, and renewal forecasting within Salesforce.
Collaborate cross‑functionally with Sales, Operations, Engineering, Support, and Product teams to resolve customer challenges and advocate for customer needs.
Deliver product education to customers to drive adoption and enhance user proficiency; approach may emphasize self‑serve enablement for SMB customers and high‑touch enablement for Enterprise customers.
Track customer feedback and recurring themes, providing actionable insights to inform product enhancements and process improvements.
Contribute to the development of scalable customer success resources, such as Knowledge Base articles, FAQs, and enablement materials, particularly in support of SMB customers.
Ensure customer inquiries and issues are handled by appropriate internal teams, escalating when necessary.
Represent Customer Success at customer‑facing meetings, events, or industry functions as needed, with Enterprise accounts requiring more frequent external engagement.
Ensure compliance with company policies and support the continuous improvement of customer success processes and tools.

Knowledge, Skills, and Abilities

Strong relationship-building skills with a customer-first mindset.
Excellent verbal and written communication abilities.
Ability to analyze customer data and identify trends, risks, and opportunities.
Strong problem-solving skills with the ability to navigate complex account situations.
Proficiency with CRM tools (Salesforce preferred).
High attention to detail, accuracy, and documentation quality.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Proficient in Microsoft Office Suite; familiarity with Zoom preferred.
Ability to work independently with sound judgment and proactive initiative
This role requires travel in the US and Cananda (up to 25%)

Education and Experience

Education:

Bachelor’s degree in Business Administration, Communications, Engineering, Information Technology, or a related field preferred.
Equivalent combination of education and relevant professional experience will be considered.

Experience:

SMB CSM track: 1–3 years of experience in customer success, account management, SaaS operations, or a related customer‑facing role
Enterprise CSM track: 3–5+ years of experience managing strategic or enterprise SaaS customers
Experience driving renewals, forecasting retention, and reducing churn
Familiarity with energy management systems, distributed energy resources, or SaaS platforms is an asset
Proven success managing customer relationships while meeting engagement, renewal, and satisfaction targets

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer success manager emplois - calgary, ab

Customer Success Manager - ENT and SMB

Customer Success & Operations Lead

Inside Account Manager

Client Success Manager (Together)

Senior Client Success Manager

SEO Client Success Manager

Event Success Manager - Canada Remote

Account Manager

Senior Account Sales Manager

Account Manager

Client Account Manager

Account Manager - Canada Remote

Strategic Account Manager

Enterprise Account Manager

Technical Account Manager

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (calgary, ab)

Essential Duties and Responsibilities

Knowledge, Skills, and Abilities

Education and Experience

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