20 meilleures offres (department leader, calgary, ab) (à pourvoir)

Customer Support Manager
Bells of Steel Inc. —Calgary, AB
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Congé de maladie payé
Postuler rapidement
il y a 12 jours
Production Supervisor - Door Shop
Centra Windows —Calgary, AB
- De 32 $ à 36 $ de l’heure
- Temps plein
- Esprit d'analyse
- Expérience en supervision
- En présentiel
- Programmes de Bien-être
- Plan d'actionnariat des employés
Postuler rapidement
il y a 5 jours
Marketing Lead (Saas)
ShopView Inc. —Calgary, AB
- De 80 000 $ à 125 000 $ par an
- Temps plein
- Travail hybride
- Gestion des réseaux sociaux
- Gestion de projet
- Baccalauréat
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 11 jours
Sales Team Manager - Calgary
Neilson Financial Services —Calgary, AB
- De 75 000 $ à 90 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Vente
- Anglais
Postuler rapidement
il y a 5 jours
Sous Chef – Hunter Canmore - Relocate to Canmore
Concorde Entertainment Group —Calgary, AB
- De 60 400 $ à 65 400 $ par an
- Hospitalité
- Vente
- Anglais
- Congés payés
Intermediate/Senior Environmental Specialist
SUMMIT, An Earth Services Company —Calgary, AB
- Temps plein
- Ingénierie
- Analyse de données
- Baccalauréat
Postuler rapidement
Lighting Technician
Orange Frog Productions Inc. —Calgary, AB
- De 30 $ à 40 $ de l’heure
- Fins de semaine au besoin
- Maintenance
- Microsoft Office
- Expérience administrative
- Assurance Dentaire
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Business Development Manager
REV Engineering Ltd. —Calgary, AB
- Temps plein
- Travail hybride
- Service à la clientèle
- Ingénierie
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 11 jours
Bilingual, Fleet Services Administrator - Accident Management
Jim Pattison Lease —Calgary, AB
- Temps plein
- Bilingue
- Microsoft Excel
- Anglais
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
After Hours Team Leader
Wood's Homes —Calgary, AB
- Temps plein
- Compétences rédactionnelles
- Leadership
Postuler rapidement
il y a 3 jours
Mobile Mechanic
K-Line Group of Companies —Calgary, AB
- Temps plein
- Diplôme d'études secondaires
- Déplacements à prévoir
- Soudage
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Junior Fitness Sales Consultant-Trans Canada Centre
GYMVMT TCC —Calgary, AB
- De 15 $ à 16 $ de l’heure
- 12 Heures
- Vente
- Anglais
- Diplôme d'études secondaires
- Assurance Dentaire
- Congés payés
Postuler rapidement
Estimator
The Action Security Group Inc. —Calgary, AB
- De 65 000 $ à 90 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Compétences en informatique
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Account Director - Alberta, Canada
Accommodations Plus International —Calgary, AB
- De 65 000 $ à 75 000 $ par an
- Fins de semaine au besoin
- Microsoft Excel
- Marketing
- Microsoft Office
Sheet Metal Foreman
Trotter & Morton Group of Companies —Calgary, AB
- De 46,20 $ à 48,84 $ de l’heure
- Heures supplémentaires
- Port de charges lourdes
- Compétences en communication
- Connaissances en mécanique
Postuler rapidement
School Bus Driver (South)
Renfrew Educational Services —Calgary, AB
- Temps partiel
- Service à la clientèle
- Anglais
- Conduite de véhicule
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 10 jours
Journeyman/Apprentice Welder - Structural
Alstar Group —Calgary, AB
- 12 Heures
- Soudage
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
Life Insurance Sales Advisor Trainee
Neilson Financial Services —Calgary, AB
- De 36 000 $ à 60 000 $ par an
- Vente
- Service à la clientèle
- Pas d’expérience requise
Postuler rapidement
il y a 11 jours
Line Cook - Hunter Canmore - Relocate to Canmore
Concorde Entertainment Group —Calgary, AB
- De 21 $ à 23 $ de l’heure
- Anglais
- Restaurant
- Compétences en communication
In-Room Dining Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Temps plein
- Hôtel
- Leadership
- Restaurant
- Réductions Tarifaires
- Assurance Dentaire
il y a 5 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : department leader (calgary, ab)

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Customer Support Manager

Bells of Steel Inc. -
Calgary, AB

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Détails du poste

Temps plein
De 65 000 $ à 80 000 $ par an
Il y a 12 jours

Profil recherché

Microsoft Word
Microsoft Excel
Microsoft Outlook
Service à la clientèle
Microsoft Office
E-commerce
Compétences en informatique
Leadership
Compétences en communication

Description complète du poste

About Bells of Steel Inc.

At Bells of Steel, our passion is working together to make strength training accessible to all — and having fun doing it! We exemplify this through our core values of Adaptability, Teamwork, and Customer Centricity.

We promote a supportive and collaborative workplace culture with a focus on keeping our team happy and high-performing, leading to an excellent customer experience and extremely low employee turnover. If you feel passionate about these values, be sure to apply.

About the role

Are you a people-first leader who knows that a great customer support team starts with great management? Do you thrive on coaching, developing, and bringing out the best in a team — including people you don't sit next to every day? If so, we're looking for you to join us as our Customer Support Manager.

In this role, you'll lead our Customer Support department, much of which works remotely. You'll provide clear direction, steady coaching, and the kind of support that keeps a distributed team connected, motivated, and performing at a high level. You'll set priorities, remove obstacles, and build a culture of trust and accountability.

Technical fluency matters too — you'll own our customer support software and use data to keep improving — but your ability to lead people well is what will make you successful here. This is a hybrid role based out of either our Toronto or Calgary location.

What you'll do

Lead and develop a remote team

Manage, coach, and mentor a distributed customer support team — keeping people connected, motivated, and clear on expectations even when they're not in the same room.
Cultivate a culture of trust and transparency: encourage open dialogue, empower team members to contribute ideas and take calculated risks, and create a supportive environment where challenges are surfaced and addressed early.
Guide team members in understanding their daily responsibilities and job expectations, ensuring clarity and focus across the team.
Anticipate and resolve challenges your team faces, removing roadblocks promptly.
Conduct weekly department meetings to review performance, address concerns, and set goals.
Manage scheduling and payroll for the support team, ensuring compliance with company policies and procedures.
Continuously grow and develop your own product knowledge and that of your team

Own the customer experience

Act as a primary point of contact for escalated customer concerns, handling challenging situations with resilience and professionalism.
Leverage AI to monitor customer ratings and feedback, proactively addressing issues to maintain high levels of satisfaction and close gaps
Coach the team to deliver exceptional service through concise, relevant communication and a genuine passion for fitness.
Track and maintain Customer Support KPIs to uphold performance standards.
Drive Unreasonable Hospitality mindset and approach through all customer touchpoints
Surface customer feedback to inform improvements across the whole customer journey - marketing, website, fulfillment, shipping

Manage tools, process, and cross-team coordination

Manage and optimize our customer support software, Gorgias — including delegation, automations, and collecting data to improve our products and processes.
Manage the interface between Customer Support and the warehouse team, facilitating seamless communication to maintain efficiency and prevent processing delays.
Continuously improve our CS process by keeping up with and applying industry best practices and trends.
Identify resource needs and priorities, collaborating with leadership to optimize departmental resources effectively.

Qualifications

People leadership:

Proven experience leading and developing a team, ideally a remote or distributed one. You know how to keep people engaged, accountable, and supported from a distance.
A coaching mindset and strong emotional intelligence — you build trust quickly and bring calm to high-pressure situations.
Excellent verbal and written communication skills, with the ability to communicate effectively with both internal teams and customers.

Experience and technical fluency:

At least 3 years of customer service experience in an ecommerce environment.
Comfort and confidence with technology: strong computer proficiency (MS Office — Word, Excel, and Outlook) and experience using customer support software like Gorgias.
Regular use of AI tools like Claude or ChatGPT, as well as AI-CS tools like Yuma
A continuous-improvement mindset for using data and tools to make the team better.

Perks

A positive work culture that values employees and respects their personal time (our last employee survey had 85% positive responses).
3 weeks of vacation, plus paid sick days.
Every other Friday off (paid) during non-peak season.
Health Spending Account.
$1,000 home gym credit toward Bells of Steel equipment.

The pay range for this role is:
65,000 - 80,000 CAD per year(Calgary)

Pay: $65,000.00-$80,000.00 per year

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : department leader (calgary, ab)

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