Navigate Complexities. Create Change. Together. This is our purpose at CUPS.
Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.
The Opportunity
We are looking for a Housing Locator to join our Housing Team at CUPS.
The Housing Locator is responsible for sourcing and developing relationships with local landlords to participate in the CUPS Community Development and Graduated Rent Subsidy Programs. This role provides support to clients across two housing programs and requires strong time management and prioritization to balance competing client needs and advocacy. The Housing Locator works closely with both staff and clients to assess individual housing needs and identify suitable rental units, with a clear focus on supporting transitions to independence.
The Housing Locator supports clients in exploring housing options and developing realistic housing goals from the moment they enter the program, creating an environment that encourages clients to look forward and actively plan for their future housing needs. Through ongoing coaching and education, the role helps clients build the skills and confidence needed for more independent living, including understanding available housing options, navigating the Residential Tenancy Act, and learning strategies for locating and securing rental housing.
The Housing Locator works alongside clients to develop and practice practical housing skills, such as searching for market rental properties, communicating with landlords, completing rental applications, and attending property viewings.
- Location: Onsite, CUPS - 1001 10 Ave SW, Calgary
- Reports to: Team Lead
- Contract type: Permanent
- Schedule: Full-time, Mon to Fri, 37.5 hours per week
- Starting salary: $57,024.12 – $59,846.81
Key Responsibilities
- Provide effective communication with a wide range of stakeholders to support the best outcomes for clients.
- Supporting clients to identify sustainable housing options that are affordable, attainable and safe.
- Supporting clients to feel empowered and excited about their future housing options.
- Support client transition to permanent housing via accompanying client and landlords for initial walk-throughs, lease signing, assist in coordination of external supports when needed.
- Accurately enter all required data points in organizational & external databases regarding initial intake, assessments, communications, and outcomes. Track and support reporting on housing information, including client move-ins, move-outs, lease tracking, rental rates/changes, moves, arrears, and other information as required.
- Create relationships with landlords and be a positive ambassador for CUPS and CUPS’ clients.
- Create professional relationships with landlords and support communication pathways with landlords for other CUPS initiatives.
- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
- Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network
- Troubleshoot strategies and practices that support landlords through information sharing and education about CUPS programs.
- Support CUPS staff involvement in eviction prevention strategies and practices, supporting all stakeholders’ active involvement.
Employment Requirements
- Bachelor’s degree in social services (Social Work/Psychology) with 2–3-year experience or Diploma in Human Services with 3-5 years’ experience within the vulnerable sector
- Previous experience working in independent/outreach positions preferred
- Proficiency in client databases (ex. HMIS, etc.) considered an asset
- Must have class 5 driver’s license and a vehicle to use for work purposes
- Knowledge and understanding of client service outcome tracking and previous experience with client assessment tools are a benefit
What You Bring
- Excellent conflict resolution & problem-solving skills with demonstrated experience in managing high conflict discussions
- Demonstrated skill working effectively within a multidisciplinary team
Work Conditions
- Exposure to trauma and emotionally complex cases.
- May be exposed to infectious waste, diseases, conditions, etc.
- Manual dexterity required to use desktop computer and peripherals.
- Intermittent physical activity including walking, standing, sitting, and lifting (minimum 35lbs)
CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.
If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].
Ready to Join Us?
Submit your resume and cover letter, including your salary expectations.
We thank all applicants for their interest; only those selected for interviews will be contacted.
Pay: $57,024.12-$59,846.81 per year
Application question(s):
- Do you have access to a reliable vehicle to be used for daily work purposes?
- Are you comfortable transporting clients in your personal vehicle?
- Are you available for on-site work hours of 8:00 AM – 4:00 PM every weekday?
- Why are you interested in this role and working at CUPS?
- What are your salary expectations for this position?
Licence/Certification:
- Do you have a valid drivers license? (required)
Work Location: In person
