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Bilingual Automotive Fixed Ops Software Trainer

PBS Systems -
Calgary, AB

Postuler dès maintenant

Détails du poste

Temps plein

Profil recherché

Français
Logiciel de gestion de concession (DMS)
Microsoft Outlook
Parler en public
Anglais
Diplôme d'études secondaires
Capacités de présentation
Méthode de formation dirigée par un formateur
Orientation axée sur le service à la clientèle
Sens de l'organisation
Soutien à la clientèle
Compétences en communication
Expérience en concession
Interaction avec les clients
Permis de conduire
Gestion du temps
Centre d'assistance

Description complète du poste

Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 1 week per month
Internal Job Title: STT Bilingual Trainer – Fixed Ops
Reports To: Team Lead, Software Training & Transitions

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
The Software Training & Transitions (STT) Bilingual Trainer – Fixed Ops is responsible for delivering effective training and support to customers on the PBS Dealer Management Software, in both English and French. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. You will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process.

This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

Job Responsibilities:

Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software
Develop a strong understanding of data entry processes and other essential tasks
Work directly with customers and train all sessions in assigned module(s)
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
Responds to internal and external training requests in a timely manner
Write up tickets and investigate issues that arise, escalate issues to corresponding teams
Ensure STT queue is monitored
Maintain documentation and update as processes change within department
Knowledge sharing within own module and others within STT
Take the initiative to learn new products to increase knowledge
Willingness to commit to an ongoing system of education and cross-training
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 1 week per month; valid passport, visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it (calgary, ab)

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