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- Développement logiciel
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- Assurance Invalidité
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Hospitality Voice Product Manager – Canadian Territory

UnitedCloud Inc.
Chestermere, AB

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Détails du poste

Permanent | Temps plein
De 80 000 $ à 95 000 $ par an

Profil recherché

Gestion de produits
Développement logiciel
Réception
Gestion des canaux
Leadership
Compétences en communication

Description complète du poste

About UnitedCloud

UnitedCloud Inc. is a Canadian UCaaS (Unified Communications as a Service) and Hosted Voice provider headquartered in Chestermere, Alberta. We deliver channel-first communications solutions to businesses across Canada, with a growing focus on industry-specific voice product verticals. We are expanding into the Canadian hospitality market with an exclusive product suite purpose-built for hotels, motels, and multi-property lodging operators — and we're hiring the person who will own it.

The Opportunity

We are bringing a fully featured, hospitality-grade Hosted Voice and communications platform to the Canadian market exclusively — and we need someone to lead it. As our Hospitality Voice Product Manager, you will own the go-to-market strategy, partner enablement, and product lifecycle for our hospitality vertical across all Canadian territories. This is a high-ownership role with direct impact on revenue, partner growth, and a brand-new market category for UnitedCloud.

Bonus: This product has already been approved by the largest Hotel brands in the country and has a captive audience of 1,000's of warm properties and sale\deployment partners already implementing across the country ready for your leadership.

What You'll Own

Full product lifecycle management for UnitedCloud's hospitality Hosted Voice suite across Canada
Go-to-market strategy for hotels, motels, resorts, and multi-property lodging groups
Channel partner enablement specifically for the hospitality segment (integrators, IT resellers, property management consultants)
Integration documentation and support between Hosted Voice systems and Property Management Systems (PMS) — including Opera, Maestro, and similar platforms
Product pricing, packaging, and competitive positioning for the Canadian market
Collaboration with operatiosn and technical teams on deployment standards, provisioning workflows, and escalation paths specific to hospitality environments
E911 and Canadian regulatory compliance requirements for multi-room/multi-tenant deployments
Sales enablement materials guidance to the marketing team: battlecards, proposals, partner training guides, and demo environments
Roadmap input based on customer feedback, partner requests, and Canadian hospitality market trends
Reporting to the ownership team on pipeline, deployments, and product health metrics

What You Bring

Required:

3+ years in a product management, product owner, or technical sales/solutions role within telecommunications, UCaaS, or hospitality technology
Demonstrated understanding of hotel/property communications infrastructure (PBX systems, guest room phones, wake-up call systems, PMS integrations, front desk workflows)
Experience working with or selling through channel partners or resellers
Familiarity with SIP trunking, Hosted Voice platforms, and IP-PBX architecture at a functional level (you don't need to be an engineer, but you must be able to speak credibly with one)
Strong written and verbal communication skills — you'll be directing the creation of documentation, proposals, and partner-facing materials independently
Ability to manage a product launch in a new vertical with limited hand-holding — this is a builder role

Preferred:

Experience with PMS platforms (Opera, Maestro, RoomKey, or similar)
Prior work in Canadian hospitality technology sales or deployments
Familiarity with Canadian telecom regulations, including E911 multi-line obligations and CRTC considerations
Channel partner management experience in a Canadian context

What Success Looks Like in Year One

Hospitality product suite fully positioned, packaged, and priced for the Canadian market within 60 days
Next 5 channel partners actively selling or demoing the product within 90 days
50+ active hospitality deployments contracted or in provisioning within 12 months
Partner enablement library (training, proposals, battlecards) built and maintained

Why UnitedCloud

First-mover advantage: exclusive Canadian territory for a proven hospitality Hosted Voice platform
Direct access to leadership
Results-driven culture
Competitive salary + performance bonus tied to real outcomes
A team that builds real things, moves fast, and doesn't bury you in bureaucracy

To Apply

Submit your resume and a brief note (3–5 sentences) describing a product or vertical you launched or owned and what the outcome was. Applications without this note will not be reviewed.

Pay: $80,000.00-$95,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it infrastructure manager (calgary, ab)

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